INSERT INTO `jb_posts` VALUES
(8111, 33, '2019-11-20 18:56:07', '2019-11-20 18:56:07', '<!-- wp:html -->\n<p style="text-align:center; font-size: 22px; line-height: 1.5em; ">\nAs some of you may already know from our fortune-telling crystal ball (the webinar)… Foldr has had an upgrade! The clever folks at Foldr have added Document Management features to the latest update of Foldr. This will help our resellers offer a product that resolves the objections to conventional doc management systems.</p>\n<!-- /wp:html -->\n\n<!-- wp:spacer {"height":40} -->\n<div style="height:40px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:block {"ref":7017} /-->\n\n<!-- wp:core-embed/youtube {"url":"https://youtu.be/lcXDADko_ug","type":"video","providerNameSlug":"youtube","className":"wp-embed-aspect-16-9 wp-has-aspect-ratio"} -->\n<figure class="wp-block-embed-youtube wp-block-embed is-type-video is-provider-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio"><div class="wp-block-embed__wrapper">\nhttps://youtu.be/lcXDADko_ug\n</div></figure>\n<!-- /wp:core-embed/youtube -->\n\n<!-- wp:spacer {"height":30} -->\n<div style="height:30px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:block {"ref":7017} /-->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:html -->\n[widgetkit id="166"]\n<!-- /wp:html -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"level":3} -->\n<h3>What Document Management features have been added to Foldr?</h3>\n<!-- /wp:heading -->\n\n<!-- wp:spacer {"height":30} -->\n<div style="height:30px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:html -->\n<p>Some of the features are existing. However, when combined with the new features, makes Foldr an excellent entry-level, or simple DM solution, for those who don''t require a full DM solution.</p>\n<!-- /wp:html -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:html -->\n[widgetkit id="161"]\n<!-- /wp:html -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:image {"id":8121} -->\n<figure class="wp-block-image"><img src="https://staging.selectec.com/wp-content/uploads/2019/10/search-foldr-document-management-1-1024x618.jpg" alt="Document Management search function in Foldr" class="wp-image-8121"/></figure>\n<!-- /wp:image -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"level":3,"align":"left"} -->\n<h3 style="text-align:left">Search for files</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Foldr searches all of your storage accounts and the returned results show you where documents are stored. The document viewer also allows you to view the document in place with the highlighted results in the file.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":30} -->\n<div style="height:30px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:separator -->\n<hr class="wp-block-separator"/>\n<!-- /wp:separator -->\n\n<!-- wp:spacer {"height":30} -->\n<div style="height:30px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:image {"id":8125} -->\n<figure class="wp-block-image"><img src="https://staging.selectec.com/wp-content/uploads/2019/10/search-builder-document-management-foldr-1-1024x618.jpg" alt="Refining search in Foldr" class="wp-image-8125"/></figure>\n<!-- /wp:image -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"level":3,"align":"left"} -->\n<h3 style="text-align:left">Refined search queries</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Add additional search conditions to help users narrow down their files, useful for companies with large file systems.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:heading {"level":3,"align":"left"} -->\n<h3 style="text-align:left">Searches Google Drive better than Google!</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>I know, it''s a bold statement, but Google''s OCR function isn''t the best. With Foldr''s refined search functions, you can look for files that are similar to the search query to counteract those dodgy OCR conversions. Pretty neat!</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:image {"id":8148} -->\n<figure class="wp-block-image"><img src="https://staging.selectec.com/wp-content/uploads/2019/10/foldr-document-management-search-highlighting-1-1.jpg" alt="Foldr document management search highlighting" class="wp-image-8148"/></figure>\n<!-- /wp:image -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"level":3,"align":"left"} -->\n<h3 style="text-align:left">Search the contents of your files</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Not sure what you named your file? Search for what''s inside your document instead. Not sure what the invoice number was but need to find a bank transaction? You could try a search by an invoice''s value!</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:heading {"level":3,"align":"left"} -->\n<h3 style="text-align:left">Index your existing file storage</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>No need to move files into an archiving tool to index documents. Clients can take advantage of their current storage, be it on-premise or cloud-based. There''s no requirement for you to move years of documents, just index in place.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:heading {"level":3,"align":"left"} -->\n<h3 style="text-align:left">Granular user control</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Protect documents that you don’t want certain users to see; you can set permissions for specific files structures and folders Share files from your windows SMB share, using the share files function.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:heading {"level":3,"align":"left"} -->\n<h3 style="text-align:left">Detailed reporting features</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>See where users are accessing files from, including: browsers and location; what storage they accessed; and the type of activity that took place, such as items downloaded, deleted or saved, or editing using online editing suites like Office or G Suite and item duplication.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:heading {"level":3,"align":"left"} -->\n<h3 style="text-align:left">Create folders to receive emails</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>With Foldr, you can automatically route files and emails into specified folders in your network, allowing you to save invoices and PDFs into specified folders, saving users'' time.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":30} -->\n<div style="height:30px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:separator -->\n<hr class="wp-block-separator"/>\n<!-- /wp:separator -->\n\n<!-- wp:spacer {"height":30} -->\n<div style="height:30px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"level":3,"align":"left"} -->\n<h3 style="text-align:left"><strong>What else is cool that you can do in Foldr?</strong></h3>\n<!-- /wp:heading -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"level":4,"align":"left"} -->\n<h4 style="text-align:left">Branding</h4>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Customise Foldr to your own, or your customer’s, branding by adding logos and colour schemes.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"level":4,"align":"left"} -->\n<h4 style="text-align:left">There''s an app for that</h4>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Unlike some more traditional DM solutions, Foldr has Android and iOS apps that have the same functionality as the desktop and browser versions.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"level":4,"align":"left"} -->\n<h4 style="text-align:left">Connect your existing storage accounts</h4>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>OneDrive, G Drive, SharePoint, DropBox, AWS and more.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"level":4,"align":"left"} -->\n<h4 style="text-align:left">Apps for any platform</h4>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>The Mac and Windows clients show you all of your files across all of your accounts (including those listed above, all in one place, and sync straight to your computer).</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:separator -->\n<hr class="wp-block-separator"/>\n<!-- /wp:separator -->\n\n<!-- wp:heading {"level":3} -->\n<h3>Why should you care about Foldr''s Document Management features?</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>This is an excellent option for businesses who don''t yet require a complex document management system as they can take advantage of their existing infrastructure to keep costs down.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>However, if you need something a little more traditional, we also have <a href="https://staging.selectec.com/products/square-9-enterprise-content-management/">Square 9</a>, or <a href="/capture-share-document-management-solution-bundle/">Capture &amp; Share</a>.&nbsp;</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>If you''d like to discuss what Document Management solutions would suit your customer''s requirements, then get in touch with the team below.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":30} -->\n<div style="height:30px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:html -->\n[well]\n<a id="foldr-nfr"><h2>Get an NFR version of Foldr</h2></a>\n<!--[if lte IE 8]>\n<script charset="utf-8" type="text/javascript" src="//js.hsforms.net/forms/v2-legacy.js"></script>\n<![endif]-->\n<script charset="utf-8" type="text/javascript" src="//js.hsforms.net/forms/v2.js"></script>\n<script>\n  hbspt.forms.create({\n	portalId: "5940584",\n	formId: "c385028e-53ff-4efa-aca6-028855e6eb48"\n});\n</script>\n[/well]\n<!-- /wp:html -->\n\n<!-- wp:spacer -->\n<div style="height:100px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:block {"ref":7017} /-->\n\n<!-- wp:spacer -->\n<div style="height:100px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:paragraph -->\n<p>You can find release notes on the Foldr update here.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"level":4} -->\n<h4><strong>Learn more about Document Management:</strong></h4>\n<!-- /wp:heading -->\n\n<!-- wp:core-embed/wordpress {"url":"https://staging.selectec.com/is-there-a-future-in-document-management/","type":"wp-embed","providerNameSlug":"select-technology-ltd","className":""} -->\n<figure class="wp-block-embed-wordpress wp-block-embed is-type-wp-embed is-provider-select-technology-ltd"><div class="wp-block-embed__wrapper">\nhttps://staging.selectec.com/is-there-a-future-in-document-management/\n</div></figure>\n<!-- /wp:core-embed/wordpress -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:core-embed/wordpress {"url":"https://staging.selectec.com/tips-for-a-paperless-office/","type":"wp-embed","providerNameSlug":"select-technology-ltd","className":""} -->\n<figure class="wp-block-embed-wordpress wp-block-embed is-type-wp-embed is-provider-select-technology-ltd"><div class="wp-block-embed__wrapper">\nhttps://staging.selectec.com/tips-for-a-paperless-office/\n</div></figure>\n<!-- /wp:core-embed/wordpress -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:core-embed/wordpress {"url":"https://staging.selectec.com/5-ways-document-management-improves-business/","type":"wp-embed","providerNameSlug":"select-technology-ltd","className":""} -->\n<figure class="wp-block-embed-wordpress wp-block-embed is-type-wp-embed is-provider-select-technology-ltd"><div class="wp-block-embed__wrapper">\nhttps://staging.selectec.com/5-ways-document-management-improves-business/\n</div></figure>\n<!-- /wp:core-embed/wordpress -->', 'Foldr as a Document Management tool', '', 'publish', 'closed', 'closed', '', 'foldr-as-a-document-management-tool', '', '', '2019-11-21 08:29:13', '2019-11-21 08:29:13', '', 0, 'http://staging.selectec.com/?p=8111', 30, 'post', '', 0),
(8121, 33, '2019-10-30 14:32:46', '2019-10-30 14:32:46', '', 'search-foldr-document-management', '', 'inherit', 'closed', 'closed', '', 'search-foldr-document-management-1', '', '', '2019-10-30 14:41:57', '2019-10-30 14:41:57', '', 8111, 'http://staging.selectec.com/wp-content/uploads/2019/10/search-foldr-document-management-1.jpg', 0, 'attachment', 'image/jpeg', 0),
(8125, 33, '2019-10-30 14:40:59', '2019-10-30 14:40:59', '', 'search-builder-document-management-foldr', '', 'inherit', 'closed', 'closed', '', 'search-builder-document-management-foldr-1', '', '', '2019-10-30 14:42:16', '2019-10-30 14:42:16', '', 8111, 'http://staging.selectec.com/wp-content/uploads/2019/10/search-builder-document-management-foldr-1.jpg', 0, 'attachment', 'image/jpeg', 0),
(8129, 33, '2019-10-30 14:49:26', '2019-10-30 14:49:26', '<!-- wp:image {"id":7567,"align":"center","width":750,"height":287} -->\n<div class="wp-block-image"><figure class="aligncenter is-resized"><img src="https://staging.selectec.com/wp-content/uploads/2019/07/Drivve_Image_9.jpg" alt="" class="wp-image-7567" width="750" height="287"/></figure></div>\n<!-- /wp:image -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:paragraph -->\n<p>Drivve Image 9 has just been released! It comes with lots of great new features including new license models for Drivve Image.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:paragraph -->\n<p><strong>Noteable features include:</strong></p>\n<!-- /wp:paragraph -->\n\n<!-- wp:list -->\n<ul><li>New admin security features</li><li>New output formats</li><li>Electronic signatures</li><li>PDF encryption</li><li>New License model</li></ul>\n<!-- /wp:list -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:paragraph -->\n<p>The new Drivve Image 9 OCR Module outputs to <strong>PPTX, EPUB, XPS and HTML</strong> formats. Image 9 also comes with digital signatures for PDF files allowing you to securely encrypt PDFs.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Secure Drivve Image 9’s admin interface with password protection so only authorised employees can access the configuration settings. Also new to the administration interface in version 9 is the option to show the scan profile display orders can be set on the MFP control panel.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"level":3,"align":"left"} -->\n<h3 style="text-align:left"> New License Model for Drivve Image version 9</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Version 9 comes with a shiny new license model for Drivve Image. </p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>The launch of version 9  includes new item-numbers, important license model extensions, a new Drivve Image Edition and other miscellaneous extensions of existing modules, as well as, the administration of Drivve Image. </p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>The standard module includes the <strong>Scanner Power Tools</strong> (SPT), these offer the key components for fully integrated work processes. SPT contains basic functions to optimise scanned documents and will exist in legacy editions.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>In order to fully take advantage of Drivve Image’s standard\nmodule, you need to purchase further modules and packs (Extensions). These\nmodules are available in a non-vendor-specific edition, Universal Device\nLicenses (UDL), Server Processing Licenses (SPL) or Desktop Client edition.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:paragraph -->\n<p>Please note the following purchase process requirements:</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:list {"ordered":true} -->\n<ol><li>You need a basic module (SPT) license to if you want to add extension modules. (1001 – Generic – is not available)</li><li>Scanner Power Tools (basic module) is not included with the extension modules or packs.</li><li>Extension Packs must be ordered simultaneously with the Basic Module SPT and redeemed on the same customer''s <g class="gr_ gr_11 gr-alert gr_spell gr_inline_cards gr_run_anim ContextualSpelling" id="11" data-gr-id="11">server</g>. The licenses can only be ordered and redeemed in combination.</li><li>Extension Modules can be purchased as a single license at any time.</li></ol>\n<!-- /wp:list -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:paragraph -->\n<p>Example of the order process:</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:table {"hasFixedLayout":true,"className":"is-style-stripes"} -->\n<table class="wp-block-table has-fixed-layout is-style-stripes"><tbody><tr><td>\n  <strong>New order process V9</strong>\n  </td><td>\n  &nbsp;\n  </td><td>\n  <strong>Order process V8 and below</strong>\n  </td></tr><tr><td>   Basic Module (SPT)<br>   + Professional Pack <br>(OCR, BARCODE, UDC)  <br> </td><td>\n  =\n  </td><td>   Professional Pack <br>(SPT, OCR, BARCODE, UDC)   </td></tr><tr><td>   Basic Module (SPT)<br>   + Starter Pack (OCR)   <br><br></td><td>\n  =\n  </td><td>   Pack 1 (SPT, OCR)   </td></tr><tr><td>   Basic Module (SPT)<br>   + SharePoint Connector (SPC) <br>  </td><td>\n  =\n  </td><td>   Scanner Power Tools (SPT)<br>   + SharePoint Connecor (SPC)   </td></tr></tbody></table>\n<!-- /wp:table -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:paragraph -->\n<p>Within the new license model there are the following\nExtension Packs available:</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Drivve | Image <strong>Starter Pack</strong></p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Drivve | Image <strong>Light Pack</strong></p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Drivve | Image <strong>Professional Pack</strong></p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Drivve | Image <strong>Microsoft Office 365<sup>®</sup> Collaboration Pack</strong></p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"level":3,"align":"left"} -->\n<h3 style="text-align:left">Image Starter Pack</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Includes the Optical Character Recognition (OCR) module and, when used in combination with the basic module Scanner Power Tools, enables you to optimise, read, search, and use the information contained in scanned documents.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"level":3,"align":"left"} -->\n<h3 style="text-align:left">Image Light Pack</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Image light comes with the OCR and Universal Database Connector (UDC) modules. With the Drivve Image Database Connector (IDC) you can access relevant information within your organisation, and use these for your scan process. This functionality enables users to speed up input processes and avoid input mistakes. During the scan process, the OCR Module processes the document regarding readability, searchability and filtering information.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"level":3,"align":"left"} -->\n<h3 style="text-align:left">Image Professional Pack</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>The pack includes the OCR, Barcode and UDC modules - with the OCR Module, you can convert your scanned documents into searchable PDFs, transform paper documents into editable data, or filter documents using a contract number from a scanned contract.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Furthermore, the Barcode Module enables the separation and\nassigning of documents, analyses barcode values, and uses the data for process\noptimisation.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Additionally, the UDC tools can be used to avoid input mistakes and speed up input processes. As a result, UDC provides the tools to choose information required from the available data in your source file, on the device.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"level":3,"align":"left"} -->\n<h3 style="text-align:left">The Microsoft Office 365® Collaboration Pack</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>This pack includes the Cloud Connector (CCM) and SharePoint\nConnector (SPC) modules for Office 365 Business Premium, these modules\ncomplement your Microsoft products in one solution.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>The suite includes first-class applications of Office 365, Windows 10 and other Enterprise Mobility Services, such as OneDrive and SharePoint. These intelligent solutions use advanced security and device administration functions to secure your company. Just like Drivve Image, the Business Premium Suite is designed to meet the needs of small and medium-sized businesses.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Drivve Image completes this unique Microsoft Suite by capturing and optimising documents as well as the usage of existing filing structures directly on the MFP. The software automatically generates the file name and filing destination during the scan process.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:html -->\n<h4 style="text-align:left; line-height: 1.5em;">We’ll have more details for you in the upcoming weeks including technical notes on the release. In the meantime, if you have any questions please <a href="https://staging.selectec.com/contact/">get in touch</a> with your account manager or a member of the team who will be happy to help you out.</h4>\n<!-- /wp:html -->', 'Drivve Image 9', '', 'inherit', 'closed', 'closed', '', '7559-revision-v1', '', '', '2019-10-30 14:49:26', '2019-10-30 14:49:26', '', 7559, 'http://staging.selectec.com/7559-revision-v1/', 0, 'revision', '', 0),
(8131, 33, '2019-10-30 14:50:29', '2019-10-30 14:50:29', '<!-- wp:heading -->\n<h2>Selectec has been awarded  Platinum Partner status by Elatec.</h2>\n<!-- /wp:heading -->\n\n<!-- wp:html -->\n<p style="text-align:center; font-size:18px;">Selectec is delighted to announce that we’ve been awarded the Platinum Preferred Partner status within the EMEA region.</p>\n<!-- /wp:html -->\n\n<!-- wp:image {"id":7318,"align":"center","width":293,"height":274} -->\n<div class="wp-block-image"><figure class="aligncenter is-resized"><img src="https://staging.selectec.com/wp-content/uploads/2019/06/image005.png" alt="Elatec Platinum Partner logo" class="wp-image-7318" width="293" height="274"/></figure></div>\n<!-- /wp:image -->\n\n<!-- wp:paragraph -->\n<p>We’re thrilled to announce that we, along with our Partners in the <a rel="noreferrer noopener" href="http://alliance-idea.com/" target="_blank">IDEA Alliance</a>,  have jointly been awarded the Platinum Preferred Partner Status by Elatec, bringing some great new benefits to our resellers.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>If you are looking for an Elatec Platinum Partner outside of the EMEA region then why not check out one of our <a rel="noreferrer noopener" href="http://alliance-idea.com/" target="_blank">IDEA Alliance Partners</a> in your area?</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"level":4,"align":"left"} -->\n<h4 style="text-align:left">If you would like to know more, please <a rel="noreferrer noopener" href="https://staging.selectec.com/contact/" target="_blank">get in touch</a> with your account manager.<br></h4>\n<!-- /wp:heading -->\n\n<!-- wp:spacer -->\n<div style="height:100px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:separator -->\n<hr class="wp-block-separator"/>\n<!-- /wp:separator -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:paragraph -->\n<p><strong>Further reading:</strong></p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><a href="/elatec-card-reader-authentication/">Do you know who''s using your MFDs?</a></p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><a href="/rfid-card-reader-basics/">RFID Card Reader Basics</a></p>\n<!-- /wp:paragraph -->', 'Selectec has been awarded Elatec Platinum Partner status!', '', 'inherit', 'closed', 'closed', '', '7317-revision-v1', '', '', '2019-10-30 14:50:29', '2019-10-30 14:50:29', '', 7317, 'http://staging.selectec.com/7317-revision-v1/', 0, 'revision', '', 0),
(8132, 33, '2019-10-30 14:51:00', '2019-10-30 14:51:00', '<!-- wp:heading {"level":3} -->\n<h3><em>Selectec now distributing award-winning ECM solutions for&nbsp;process automation throughout Western Europe</em></h3>\n<!-- /wp:heading -->\n\n<!-- wp:html -->\n<p><br></p>\n<!-- /wp:html -->\n\n<!-- wp:paragraph -->\n<p><strong>Basingstoke, Hampshire, UK, 1st April, 2019 –</strong> Square 9<sup>®</sup> Softworks, developers of innovative enterprise content management (ECM) solutions, today announced its alliance with Selectec (Select Technology Ltd.) an award-winning UK software company that is a member of the IDEA Alliance, a group of independent companies located across the globe coming together to create an international solutions and support network. The Alliance specialises in distributing Print Management, Document Lifecycle and Fleet Management solutions. </p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Delivering three decades of innovative and market suitable products to the channel, Square 9 continues to expand internationally with all-in-one solutions for businesses looking to optimise paper-based processes. By working closely with Square 9, Selectec expands <g class="gr_ gr_5 gr-alert gr_gramm gr_inline_cards gr_run_anim Grammar multiReplace" id="5" data-gr-id="5">their</g> portfolio offering to include award-winning document capture automation, web forms management, business process management (BPM) and enterprise content management (ECM) solutions.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>“We are excited about the opportunity to work with Selectec in a strategic alliance to accelerate our international expansion efforts,” said Square 9 Director of Marketing, Ethan Voltolini. “Selectec has a proven record of solutions selling success and we know they will continue this positive momentum with the Square 9 suite represented overseas.”</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>“We are thrilled to have identified Square 9 as our favoured product suite. Square 9 offers us the perfect storm of maturity, product breadth and innovation that we need,” said Selectec Document Solutions Specialist, Damian Pothecary. “The ability for a Square 9 customer to have one application suite to manage all document and business processes from end to end is very exciting and the opportunity for Selectec partners and resellers to grow their customer engagements and revenue streams is a massive step in helping them transition into the future.”</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Together, Square 9 and Selectec will be\nthe unrivalled choice for document capture, process and management solutions\nthroughout Western Europe.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>About Selectec</strong></p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>A design engineering company established in 1981,\nSelectec quickly developed a reputation for technical excellence and\ninnovation. More recently, as the industry has become more solutions-oriented,\nSelectec''s focus has turned from hardware to software. Selectec now distributes\nhigh-quality software via its global channel partners while also providing a\nrange of associated professional services. <a href="https://staging.selectec.com">www.selectec.com</a> </p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>About Square 9 Softworks</strong></p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>As a trendsetting software development firm, Square 9 is a creative force in the next generation of both on-premise and cloud-enabled Content Management solutions. Intensely customer-focused and highly responsive, Square 9 delivers effective, value-driven solutions and has achieved a reputation for excellence in meeting the rapidly evolving needs of its customers. In addition to GlobalSearch<sup>®</sup>, the award-winning Content Management solution platform, Square 9 has been widely recognised for its diverse portfolio of products including solutions for Document Capture Automation, Business Process Automation and Web Forms Management. Square 9 Softworks distributes its solutions internationally through a network of highly skilled Channel Resellers from its corporate office in New Haven, Connecticut. <a href="http://www.square-9.com/">www.square-9.com</a></p>\n<!-- /wp:paragraph -->', 'Square 9’s Strategic Alliance with Selectec Ltd. Expands Solutions Offerings Overseas', '', 'inherit', 'closed', 'closed', '', '6666-revision-v1', '', '', '2019-10-30 14:51:00', '2019-10-30 14:51:00', '', 6666, 'http://staging.selectec.com/6666-revision-v1/', 0, 'revision', '', 0),
(8134, 33, '2019-10-30 14:51:45', '2019-10-30 14:51:45', '<!-- wp:html -->\n<h2 style="line-height: 1.5em;">Selectec expands into the Nordic region with the launch of Selectec Nordic</h2>\n<!-- /wp:html -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:paragraph -->\n<p>Select Technology (Selectec) is pleased to announce the formation of Selectec Nordic, a joint venture with <a href="https://swedprint.com/">NordicDoc Solutions</a> to drive digital transformation across the Nordic region. From its base in the UK, Selectec has an excellent record of distributing high-quality print and document management software such as PaperCut, Square 9 and Foldr. The company also offers custom development via its award-winning, in-house development team. Selectec Nordic will combine Selectec''s unique brand of outcome-based technical sales with NordicDoc''s in-depth knowledge of the local market.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:paragraph -->\n<p>Selectec is the longest established PaperCut ASC (Authorised Solution Centre) in Europe, having helped to turn PaperCut from a virtually unknown brand in the UK into a market leader. As a result,18 months ago Selectec was also offered ASC status in the Nordic region. While assessing the potential of the market, Selectec initially worked from the UK and used NordicDoc as a local partner. However, it was always known that to fully replicate the success enjoyed in the UK, there would be a requirement to establish a significant full-time presence in the region.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:paragraph -->\n<p>Paul Weston (Selectec Managing Director) commented:</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:quote -->\n<blockquote class="wp-block-quote"><p>“We were really impressed with the professionalism and quality of the NordicDoc team, so when it came to creating a Selectec franchise in the Nordics, they were the obvious partner.”</p></blockquote>\n<!-- /wp:quote -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:paragraph -->\n<p>Ben McKean (EMEA Channel Director for Selectec) added: </p>\n<!-- /wp:paragraph -->\n\n<!-- wp:quote -->\n<blockquote class="wp-block-quote"><p>"We’re really excited about the potential for Selectec Nordic. The combination of Selectec’s unrivalled product knowledge and support, along with NordicDoc’s local presence and intimate knowledge of the region, will provide a unique resource for Nordic resellers looking to implement digital transformation for their customers."</p></blockquote>\n<!-- /wp:quote -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"level":3,"align":"left"} -->\n<h3 style="text-align:left"><strong>About Selectec</strong></h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>A design engineering company established in 1981, Selectec developed a reputation for technical excellence and innovation, especially in the print market. More recently, as the industry became more solutions oriented, Selectec''s focus turned from hardware to software. The company now distributes high-quality software via its global channel partners while also providing a range of associated professional services. <a href="https://staging.selectec.com">www.selectec.com</a><br></p>\n<!-- /wp:paragraph -->', 'Selectec expands into the Nordic region', '', 'inherit', 'closed', 'closed', '', '7799-revision-v1', '', '', '2019-10-30 14:51:45', '2019-10-30 14:51:45', '', 7799, 'http://staging.selectec.com/7799-revision-v1/', 0, 'revision', '', 0),
(8135, 33, '2019-10-30 14:52:21', '2019-10-30 14:52:21', '<!-- wp:columns -->\n<div class="wp-block-columns has-2-columns"><!-- wp:column -->\n<div class="wp-block-column"><!-- wp:html -->\n<p style="color: #eb7c12;"><br>Print deploy streamlines print deployments</p>\n<h2 style="color: 6d9d00; font-size: 50px; text-align:left; ">Print queues</h2><p style="font-size: 24px; line-height: 1.5em; text-align: left;">made easy.</p>\n<!-- /wp:html --></div>\n<!-- /wp:column -->\n\n<!-- wp:column -->\n<div class="wp-block-column"><!-- wp:image {"id":7922} -->\n<figure class="wp-block-image"><img src="https://staging.selectec.com/wp-content/uploads/2019/08/print-deploy-launch.png" alt="Print Deploy" class="wp-image-7922"/></figure>\n<!-- /wp:image --></div>\n<!-- /wp:column --></div>\n<!-- /wp:columns -->\n\n<!-- wp:html -->\n[well]\n<!-- /wp:html -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:core-embed/youtube {"url":"https://youtu.be/fv7-kHd4-Oo","type":"video","providerNameSlug":"youtube","className":"wp-embed-aspect-16-9 wp-has-aspect-ratio"} -->\n<figure class="wp-block-embed-youtube wp-block-embed is-type-video is-provider-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio"><div class="wp-block-embed__wrapper">\nhttps://youtu.be/fv7-kHd4-Oo\n</div></figure>\n<!-- /wp:core-embed/youtube -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:html -->\n<h4 style="line-height: 1.5em;">Watch Nathan and Marc share real-world frustrations about print queue deployment and see their reactions to our Print Deploy solution.</h4>\n<!-- /wp:html -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:html -->\n[/well]\n<!-- /wp:html -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:html -->\n<h4 style="line-height: 1.5em;">PaperCut’s newest feature is the solution to your print queue frustrations. Print Deploy automates the time-consuming process of setting up print queues and deploying drivers — so you can focus on getting work done.</h4>\n<!-- /wp:html -->\n\n<!-- wp:html -->\n[widgetkit id="159"]\n<!-- /wp:html -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"level":4} -->\n<h4>If you''d like to know more about Print Deploy why not <a href="http://bit.ly/31SVac8">get in touch</a> with one of our team.</h4>\n<!-- /wp:heading -->', 'Print Deploy by PaperCut', '', 'inherit', 'closed', 'closed', '', '7752-revision-v1', '', '', '2019-10-30 14:52:21', '2019-10-30 14:52:21', '', 7752, 'http://staging.selectec.com/7752-revision-v1/', 0, 'revision', '', 0),
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(8173, 33, '2019-11-11 12:29:38', '2019-11-11 12:29:38', '<!-- wp:image {"id":6503} -->\n<figure class="wp-block-image"><img src="https://staging.selectec.com/wp-content/uploads/2019/03/papercut19-0-lrg.jpg" alt="" class="wp-image-6503"/></figure>\n<!-- /wp:image -->\n\n<!-- wp:heading -->\n<h2>What''s new in PaperCut 19.0?</h2>\n<!-- /wp:heading -->\n\n<!-- wp:html -->\n<h3 style="text-align:left line-height: 1.5em;">In this release PaperCut has added lots of features that help businesses in their Digital Transformation efforts, increasing productivity across all departments. </h3>\n<!-- /wp:html -->\n\n<!-- wp:paragraph -->\n<p><br></p>\n<!-- /wp:paragraph -->\n\n<!-- wp:html -->\n<h2 style="color: #6fb610; font-size: 1.5em;">Digital transformation features, new to PaperCut 19.0</h2>\n<!-- /wp:html -->\n\n<!-- wp:html -->\n<p><a id="“pc-ocr”"></a>[widgetkit id="138"]</p>\n<!-- /wp:html -->\n\n<!-- wp:heading {"level":4,"align":"center"} -->\n<h4 style="text-align:center">OCR in the Cloud benefits</h4>\n<!-- /wp:heading -->\n\n<!-- wp:separator -->\n<hr class="wp-block-separator"/>\n<!-- /wp:separator -->\n\n<!-- wp:shortcode -->\n[widgetkit id="139"]\n<!-- /wp:shortcode -->\n\n<!-- wp:paragraph -->\n<p>OCR in the Cloud is an easy to implement feature, enable fleet-wide scanning to easily send documents to your desired location where you can search using OCR.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><br></p>\n<!-- /wp:paragraph -->\n\n<!-- wp:separator -->\n<hr class="wp-block-separator"/>\n<!-- /wp:separator -->\n\n<!-- wp:shortcode -->\n[widgetkit id="140"]\n<!-- /wp:shortcode -->\n\n<!-- wp:paragraph -->\n<p><br></p>\n<!-- /wp:paragraph -->\n\n<!-- wp:separator -->\n<hr class="wp-block-separator"/>\n<!-- /wp:separator -->\n\n<!-- wp:html -->\n<h2 style="color: #6fb610; font-size: 1.5em;">Improve productivity with 19.0</h2>\n<!-- /wp:html -->\n\n<!-- wp:html -->\n<p><br></p>\n<!-- /wp:html -->\n\n<!-- wp:paragraph -->\n<p>On the theme of Digital transformation, 19.0\nwill come with some productivity-enhancing features:</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:shortcode -->\n[widgetkit id="141"]\n<!-- /wp:shortcode -->\n\n<!-- wp:heading {"level":4} -->\n<h4>Benefits of charging accounts at the device</h4>\n<!-- /wp:heading -->\n\n<!-- wp:separator -->\n<hr class="wp-block-separator"/>\n<!-- /wp:separator -->\n\n<!-- wp:shortcode -->\n[widgetkit id="142"]\n<!-- /wp:shortcode -->\n\n<!-- wp:paragraph -->\n<p><br></p>\n<!-- /wp:paragraph -->\n\n<!-- wp:separator -->\n<hr class="wp-block-separator"/>\n<!-- /wp:separator -->\n\n<!-- wp:heading {"level":3} -->\n<h3>Mobility print in DNS-less setups is on its way</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p></p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>That’s right… they’ve gone DNS-less so you can go in confidence  knowing Mobility Print is perfect for all configurations – all while  reducing your IT support load during installation.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Choose between mDNS for simple networks, DNS-SD for large networks \nwith multi subnets and now, an option for networks where DNS config \nisn’t viable. Awesome.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>They’ll be releasing it soon as part of their continual deployment, so stay tuned.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><br></p>\n<!-- /wp:paragraph -->\n\n<!-- wp:separator -->\n<hr class="wp-block-separator"/>\n<!-- /wp:separator -->\n\n<!-- wp:paragraph -->\n<p><br></p>\n<!-- /wp:paragraph -->\n\n<!-- wp:html -->\n<h2 style="color: #6fb610; font-size: 1.5em;">Enhancements to embedded in version 19.0</h2>\n<!-- /wp:html -->\n\n<!-- wp:html -->\n<p><br></p>\n<!-- /wp:html -->\n\n<!-- wp:heading {"level":4,"align":"left"} -->\n<h4 style="text-align:left">Sharp users have lots to be excited about!</h4>\n<!-- /wp:heading -->\n\n<!-- wp:html -->\n<p><br></p>\n<!-- /wp:html -->\n\n<!-- wp:image {"id":6568} -->\n<figure class="wp-block-image"><img src="https://staging.selectec.com/wp-content/uploads/2019/03/Sharp-Print-job-details.jpg-1024x603.png" alt="PaperCut Sharp Print job details" class="wp-image-6568"/></figure>\n<!-- /wp:image -->\n\n<!-- wp:list -->\n<ul><li>New user experience for customers at the device</li><li>Improve integrated scanning experience</li><li>Multiple pages or multiple documents within the 1-scan action</li></ul>\n<!-- /wp:list -->\n\n<!-- wp:heading {"level":4,"align":"left"} -->\n<h4 style="text-align:left">Change print job settings on Sharp devices</h4>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Users will have the ability to make last minute changes to their jobs at the device. Easily change the number of pages, double-sided and greyscale and instantly see the new cost of a job. Great for customers using Mobility Print, Web Print or Email to Print.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:html -->\n<p><br></p>\n<!-- /wp:html -->\n\n<!-- wp:heading {"level":4} -->\n<h4>Benefits of changing print job settings in Sharp devices</h4>\n<!-- /wp:heading -->\n\n<!-- wp:separator -->\n<hr class="wp-block-separator"/>\n<!-- /wp:separator -->\n\n<!-- wp:shortcode -->\n[widgetkit id="143"]\n<!-- /wp:shortcode -->\n\n<!-- wp:html -->\n<p><br></p>\n<!-- /wp:html -->\n\n<!-- wp:paragraph -->\n<p><br></p>\n<!-- /wp:paragraph -->\n\n<!-- wp:separator -->\n<hr class="wp-block-separator"/>\n<!-- /wp:separator -->\n\n<!-- wp:heading {"level":4} -->\n<h4>Installation improvements for Sharp (available in The Percolator)</h4>\n<!-- /wp:heading -->\n\n<!-- wp:image {"id":6604,"align":"center","width":512,"height":276} -->\n<div class="wp-block-image"><figure class="aligncenter is-resized"><img src="https://staging.selectec.com/wp-content/uploads/2019/03/Screen-Shot-2019-03-19-at-19.01.07-1024x551.png" alt="" class="wp-image-6604" width="512" height="276"/></figure></div>\n<!-- /wp:image -->\n\n<!-- wp:paragraph -->\n<p>What has the team been working on?<br> ● Configuring Sharp devices will become much easier from within PaperCut<br> ● Reduce the time and effort spent by admins and resellers when setting up Sharp devices<br> ● Automate manual steps - so you don’t have to leave the PaperCut Admin UI<br></p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>PaperCut is looking for feedback on these new features, so if you have anything you would like to share, get in touch!<br></p>\n<!-- /wp:paragraph -->\n\n<!-- wp:html -->\n<h3 style="text-align: left; line-height: 1.5em;">PaperCut 19.0 is available to the channel from 19<sup>th</sup> March with general availability from 9<sup>th</sup> April. If you have any questions for the team, you can get in touch with us on 01256 246970 or <a href="mailto:sales@selectec.com">sales@selectec.com</a>.</h3>\n<!-- /wp:html -->', 'PaperCut 19.0', '', 'inherit', 'closed', 'closed', '', '6502-revision-v1', '', '', '2019-11-11 12:29:38', '2019-11-11 12:29:38', '', 6502, 'http://staging.selectec.com/6502-revision-v1/', 0, 'revision', '', 0),
(8191, 33, '2019-11-20 14:50:07', '2019-11-20 14:50:07', '', 'foldr-document-management', '', 'inherit', 'closed', 'closed', '', 'foldr-document-management', '', '', '2019-11-20 14:50:07', '2019-11-20 14:50:07', '', 8111, 'http://staging.selectec.com/wp-content/uploads/2019/11/foldr-document-management.png', 0, 'attachment', 'image/png', 0),
(8230, 33, '2019-11-20 17:52:37', '2019-11-20 17:52:37', '<iframe title="Pet-A-Unicorn Webinar - we&#039;ve found that ultra-rare Document Management solution" width="660" height="371" src="https://www.youtube.com/embed/UauT0syOt_E?feature=oembed" frameborder="0" allow="accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>', '', '', 'publish', 'closed', 'closed', '', '561137fe48dd9c293ec1850afa441cfd', '', '', '2019-11-20 17:52:37', '2019-11-20 17:52:37', '', 0, 'http://staging.selectec.com/561137fe48dd9c293ec1850afa441cfd/', 0, 'oembed_cache', '', 0),
(8234, 33, '2019-11-20 18:14:07', '2019-11-20 18:14:07', '<!-- wp:paragraph -->\n<p>Whats ROI got to do with it? Why complexity and compromise is sometimes the best choice and how to be better.As document management software distributors we are well versed in the process of cost justification from the reduction of ‘soft costs’. The labour time and energy to complete admin tasks, or the additional costs of longer payment times etc. An endless list of business elements that carry costs that can be removed with well implemented software solutions.And yet we still hear on a regular basis how organisations prefer to stay with these complex processes or convoluted systems. Even when the potential user acknowledges the benefits of the solution they all to often still cannot make the leap to new methods and software purchases.Why is this? What is it that makes it so very difficult for business owners or managers to make the step to process automation or improvement?As with any commercial activity we must consider the wider market. Understand where the markets money is going and why.For example if we consider the dramatic shift to SaaS software models and cloud offerings from the truly global names we will see that our local SME’s have no real choice but to move their hard earned cash into subscription payments for IT infrastructure and services. Very often this wasn’t a pure choice but a need to address how the vendors have decided to offer their products.The problem is that when an MD sees a monthly invoice for user services that includes storage and sharing tools they have a much tougher time justifying further purchases for alternative storage and sharing tools. Of course an element of these costs have always been there. Server and workstation licenses aren’t new after all, but they were one off, not remembered, not actively marketed costs.In truth we all know that using the tools offered by a global name is tricky at best, and if you’re trying to communicate outside your own users (or worse with people who favour an a different global name...) life can get pretty sticky. But the fact is it’s not impossible and like it or not you’re paying for it.We also forget the tasks that these users deliver outside of the business process rodeo. It may take our designated user 3 hours a day to do something we can automate into a 3 minute task but that still means they are doing other stuff for 5 hours.Often these 5 hours contain other tasks that can be answered with our software products but then we’re back to point one and already handing some hard earned to Uncle Bill for its delivery.Sometimes, like it or not (especially where there is a board to answer to) a whizzy all encompassing solution is by its very design rendering costs and resources redundant that cannot be removed easily from the balance sheet.It’s these exact conditions where a business will opt for complex and time consuming as the most logical use of the cash.Like it or not the market is ‘giving’ users the building blocks to create powerful processes and repositories. The issue isn’t the available infrastructure but the complexity of use and the ability to communicate with the wider world safely.How to answer these business conundrums? Tread the fine line between between rendering unavoidable investments useless and leaving businesses with processes that are at best inefficient, at worst non compliant and error prone?Augment rather than remove. Using Tools such as&nbsp;<a target="_blank" href="http://foldr.io/" rel="noreferrer noopener">Foldr.io</a>&nbsp;to better enable user interaction with cloud services and safer file and document sharing we can finally shave those awkward edges from the Global offerings. Wrap a bit of clever search and process to it and now we’re building real value into all that infrastructure businesses have like it or not.<a href="https://selectec.slack.com/archives/DDL1CRKGC/p1563798041000200">13:20</a>Rather than ignore all that secure, backed up, software version controlled storage why not feed it via an advanced capture tool, such as Global Capture from&nbsp;<a target="_blank" href="http://square-9.com/" rel="noreferrer noopener">Square-9.com</a>. A tool that ensures things land in the right place with the correct credentials, even keeping audit-able trails for all that newly refined process.Tools such as&nbsp;<a target="_blank" href="http://foldr.io/" rel="noreferrer noopener">Foldr.io</a>&nbsp;and&nbsp;<a target="_blank" href="http://square-9.com/" rel="noreferrer noopener">Square-9.com</a>&nbsp;finally enable organisations to crack along with the type of automation they though global subscriptions would deliver. To finally drive digital transformation without the constant cost of complexity and contractors. They are like the mortar for Microsoft or Google’s building blocks.</p>\n<!-- /wp:paragraph -->', '', '', 'inherit', 'closed', 'closed', '', '8027-revision-v1', '', '', '2019-11-20 18:14:07', '2019-11-20 18:14:07', '', 8027, 'http://staging.selectec.com/8027-revision-v1/', 0, 'revision', '', 0);
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(8246, 33, '2019-11-20 18:51:30', '2019-11-20 18:51:30', '<!-- wp:html -->\n<h1 style="text-align:center;">Capture &amp; Share<br>The document management solution bundle</h1>\n<!-- /wp:html -->\n\n<!-- wp:shortcode -->\n[widgetkit id="165"]\n<!-- /wp:shortcode -->\n\n<!-- wp:spacer {"height":70} -->\n<div style="height:70px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:html -->\n<p style="font-size: 20px; line-height: 1.5em; text-align:center">Capture &amp; Share is Selectec’s answer to the impossible task of maintaining business Document Management (DM) needs (a Unicorn so to speak). It’s an easy to implement, out of the box product that can help small-to-medium size businesses implement a cost-effective DM Solution. It''s all of your document needs rolled into one neat little package. Neat!  </p>\n<!-- /wp:html -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:html /-->\n\n<!-- wp:columns {"columns":3} -->\n<div class="wp-block-columns has-3-columns"><!-- wp:column -->\n<div class="wp-block-column"><!-- wp:html -->\n<p style="padding: 1px;"></p>\n<!-- /wp:html --></div>\n<!-- /wp:column -->\n\n<!-- wp:column -->\n<div class="wp-block-column"><!-- wp:core-embed/youtube {"url":"https://youtu.be/UauT0syOt_E","type":"video","providerNameSlug":"youtube","className":"wp-embed-aspect-16-9 wp-has-aspect-ratio"} -->\n<figure class="wp-block-embed-youtube wp-block-embed is-type-video is-provider-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio"><div class="wp-block-embed__wrapper">\nhttps://youtu.be/UauT0syOt_E\n</div></figure>\n<!-- /wp:core-embed/youtube --></div>\n<!-- /wp:column -->\n\n<!-- wp:column -->\n<div class="wp-block-column"><!-- wp:html -->\n<p style="padding: 1px;"></p>\n<!-- /wp:html --></div>\n<!-- /wp:column --></div>\n<!-- /wp:columns -->\n\n<!-- wp:core-embed/youtube {"url":"https://youtu.be/UauT0syOt_E","type":"video","providerNameSlug":"youtube","className":"wp-embed-aspect-16-9 wp-has-aspect-ratio"} -->\n<figure class="wp-block-embed-youtube wp-block-embed is-type-video is-provider-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio"><div class="wp-block-embed__wrapper">\nhttps://youtu.be/UauT0syOt_E\n</div></figure>\n<!-- /wp:core-embed/youtube -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:shortcode -->\n[widgetkit id="164"]\n<!-- /wp:shortcode -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"level":3,"align":"center"} -->\n<h3 style="text-align:center">Introducing the Capture and Share bundle</h3>\n<!-- /wp:heading -->\n\n<!-- wp:html -->\n<p style="text-align:center">Providing you with all the tools a business needs to take back control of their Document Management</p>\n<!-- /wp:html -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:shortcode -->\n[widgetkit id="147"]\n<!-- /wp:shortcode -->\n\n<!-- wp:spacer {"height":70} -->\n<div style="height:70px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"level":3,"align":"center"} -->\n<h3 style="text-align:center">Why sell the Capture &amp; Share Bundle?</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph {"align":"center"} -->\n<p style="text-align:center">All businesses are moving, processing and creating documents... For decades they have been delivered to paper for these processes to occur, and more and more paper is <span data-dobid="hdw">surplus</span> to the process. Selectec recognises the need to be able to transact quickly and easily with customers looking to move their focus from paper. The need is to be able to say yes, safely, a majority of the time when a customer poses a requirement; something that Capture and Share <g class="gr_ gr_8 gr-alert gr_gramm gr_inline_cards gr_run_anim Grammar multiReplace" id="8" data-gr-id="8">enables</g> you to do.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":70} -->\n<div style="height:70px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:block {"ref":7017} /-->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"level":3,"align":"center"} -->\n<h3 style="text-align:center">The facts behind the myths</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph {"align":"center"} -->\n<p style="text-align:center">Here''s our components to the perfect Unicorn solution</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:shortcode -->\n[widgetkit id="148"]\n<!-- /wp:shortcode -->\n\n<!-- wp:spacer -->\n<div style="height:100px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"level":3,"align":"center"} -->\n<h3 style="text-align:center">Business benefits</h3>\n<!-- /wp:heading -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:html -->\n<div class="wp-block-cover" style="background-color: #f5f5f5; padding-right: 50px; border: 1px solid #e3e3e3; border-radius: 4px;"><p class="wp-block-cover-text">[widgetkit id="146"]</p></div>\n<!-- /wp:html -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"center"} -->\n<h2 style="text-align:center">Why choose a Unicorn Solution?</h2>\n<!-- /wp:heading -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:shortcode -->\n[widgetkit id="145"]\n<!-- /wp:shortcode -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:html -->\n[well]\n<a id=“cns-nfr”></a>\n<h3 style="text-align:center">Want to make your own Document Management Unicorn?</h3>\n<p style="text-align:center">Sign up for a demo of the product, or an NFR<br><br><!--[if lte IE 8]>\n<script charset="utf-8" type="text/javascript" src="//js.hsforms.net/forms/v2-legacy.js"></script>\n<![endif]-->\n<script charset="utf-8" type="text/javascript" src="//js.hsforms.net/forms/v2.js"></script>\n<script>\n  hbspt.forms.create({\n	portalId: "5940584",\n	formId: "c385028e-53ff-4efa-aca6-028855e6eb48"\n});\n</script>\n[/well]\n<!-- /wp:html -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->', 'Capture & Share. The document management solution bundle', '', 'inherit', 'closed', 'closed', '', '6806-revision-v1', '', '', '2019-11-20 18:51:30', '2019-11-20 18:51:30', '', 6806, 'http://staging.selectec.com/6806-revision-v1/', 0, 'revision', '', 0),
(8247, 33, '2019-11-20 18:52:32', '2019-11-20 18:52:32', '<!-- wp:html -->\n<h1 style="text-align:center;">Capture &amp; Share<br>The document management solution bundle</h1>\n<!-- /wp:html -->\n\n<!-- wp:shortcode -->\n[widgetkit id="165"]\n<!-- /wp:shortcode -->\n\n<!-- wp:spacer {"height":70} -->\n<div style="height:70px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:html -->\n<p style="font-size: 20px; line-height: 1.5em; text-align:center">Capture &amp; Share is Selectec’s answer to the impossible task of maintaining business Document Management (DM) needs (a Unicorn so to speak). It’s an easy to implement, out of the box product that can help small-to-medium size businesses implement a cost-effective DM Solution. It''s all of your document needs rolled into one neat little package. Neat!  </p>\n<!-- /wp:html -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:core-embed/youtube {"url":"https://youtu.be/UauT0syOt_E","type":"video","providerNameSlug":"youtube","className":"wp-embed-aspect-16-9 wp-has-aspect-ratio"} -->\n<figure class="wp-block-embed-youtube wp-block-embed is-type-video is-provider-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio"><div class="wp-block-embed__wrapper">\nhttps://youtu.be/UauT0syOt_E\n</div></figure>\n<!-- /wp:core-embed/youtube -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:shortcode -->\n[widgetkit id="164"]\n<!-- /wp:shortcode -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"level":3,"align":"center"} -->\n<h3 style="text-align:center">Introducing the Capture and Share bundle</h3>\n<!-- /wp:heading -->\n\n<!-- wp:html -->\n<p style="text-align:center">Providing you with all the tools a business needs to take back control of their Document Management</p>\n<!-- /wp:html -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:shortcode -->\n[widgetkit id="147"]\n<!-- /wp:shortcode -->\n\n<!-- wp:spacer {"height":70} -->\n<div style="height:70px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"level":3,"align":"center"} -->\n<h3 style="text-align:center">Why sell the Capture &amp; Share Bundle?</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph {"align":"center"} -->\n<p style="text-align:center">All businesses are moving, processing and creating documents... For decades they have been delivered to paper for these processes to occur, and more and more paper is <span data-dobid="hdw">surplus</span> to the process. Selectec recognises the need to be able to transact quickly and easily with customers looking to move their focus from paper. The need is to be able to say yes, safely, a majority of the time when a customer poses a requirement; something that Capture and Share <g class="gr_ gr_8 gr-alert gr_gramm gr_inline_cards gr_run_anim Grammar multiReplace" id="8" data-gr-id="8">enables</g> you to do.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":70} -->\n<div style="height:70px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:block {"ref":7017} /-->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"level":3,"align":"center"} -->\n<h3 style="text-align:center">The facts behind the myths</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph {"align":"center"} -->\n<p style="text-align:center">Here''s our components to the perfect Unicorn solution</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:shortcode -->\n[widgetkit id="148"]\n<!-- /wp:shortcode -->\n\n<!-- wp:spacer -->\n<div style="height:100px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"level":3,"align":"center"} -->\n<h3 style="text-align:center">Business benefits</h3>\n<!-- /wp:heading -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:html -->\n<div class="wp-block-cover" style="background-color: #f5f5f5; padding-right: 50px; border: 1px solid #e3e3e3; border-radius: 4px;"><p class="wp-block-cover-text">[widgetkit id="146"]</p></div>\n<!-- /wp:html -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"center"} -->\n<h2 style="text-align:center">Why choose a Unicorn Solution?</h2>\n<!-- /wp:heading -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:shortcode -->\n[widgetkit id="145"]\n<!-- /wp:shortcode -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:html -->\n[well]\n<a id=“cns-nfr”></a>\n<h3 style="text-align:center">Want to make your own Document Management Unicorn?</h3>\n<p style="text-align:center">Sign up for a demo of the product, or an NFR<br><br><!--[if lte IE 8]>\n<script charset="utf-8" type="text/javascript" src="//js.hsforms.net/forms/v2-legacy.js"></script>\n<![endif]-->\n<script charset="utf-8" type="text/javascript" src="//js.hsforms.net/forms/v2.js"></script>\n<script>\n  hbspt.forms.create({\n	portalId: "5940584",\n	formId: "c385028e-53ff-4efa-aca6-028855e6eb48"\n});\n</script>\n[/well]\n<!-- /wp:html -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->', 'Capture & Share. The document management solution bundle', '', 'inherit', 'closed', 'closed', '', '6806-revision-v1', '', '', '2019-11-20 18:52:32', '2019-11-20 18:52:32', '', 6806, 'http://staging.selectec.com/6806-revision-v1/', 0, 'revision', '', 0),
(8248, 33, '2019-11-20 18:53:08', '2019-11-20 18:53:08', '<!-- wp:html -->\n<h1 style="text-align:center;">Capture &amp; Share<br>The document management solution bundle</h1>\n<!-- /wp:html -->\n\n<!-- wp:shortcode -->\n[widgetkit id="165"]\n<!-- /wp:shortcode -->\n\n<!-- wp:spacer {"height":70} -->\n<div style="height:70px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:html -->\n<p style="font-size: 20px; line-height: 1.5em; text-align:center">Capture &amp; Share is Selectec’s answer to the impossible task of maintaining business Document Management (DM) needs (a Unicorn so to speak). It’s an easy to implement, out of the box product that can help small-to-medium size businesses implement a cost-effective DM Solution. It''s all of your document needs rolled into one neat little package. Neat!  </p>\n<!-- /wp:html -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:core-embed/youtube {"url":"https://youtu.be/UauT0syOt_E","type":"video","providerNameSlug":"youtube","className":"wp-embed-aspect-16-9 wp-has-aspect-ratio"} -->\n<figure class="wp-block-embed-youtube wp-block-embed is-type-video is-provider-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio"><div class="wp-block-embed__wrapper">\nhttps://youtu.be/UauT0syOt_E\n</div></figure>\n<!-- /wp:core-embed/youtube -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:spacer {"height":30} -->\n<div style="height:30px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:shortcode -->\n[widgetkit id="164"]\n<!-- /wp:shortcode -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"level":3,"align":"center"} -->\n<h3 style="text-align:center">Introducing the Capture and Share bundle</h3>\n<!-- /wp:heading -->\n\n<!-- wp:html -->\n<p style="text-align:center">Providing you with all the tools a business needs to take back control of their Document Management</p>\n<!-- /wp:html -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:shortcode -->\n[widgetkit id="147"]\n<!-- /wp:shortcode -->\n\n<!-- wp:spacer {"height":70} -->\n<div style="height:70px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"level":3,"align":"center"} -->\n<h3 style="text-align:center">Why sell the Capture &amp; Share Bundle?</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph {"align":"center"} -->\n<p style="text-align:center">All businesses are moving, processing and creating documents... For decades they have been delivered to paper for these processes to occur, and more and more paper is <span data-dobid="hdw">surplus</span> to the process. Selectec recognises the need to be able to transact quickly and easily with customers looking to move their focus from paper. The need is to be able to say yes, safely, a majority of the time when a customer poses a requirement; something that Capture and Share <g class="gr_ gr_8 gr-alert gr_gramm gr_inline_cards gr_run_anim Grammar multiReplace" id="8" data-gr-id="8">enables</g> you to do.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":70} -->\n<div style="height:70px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:block {"ref":7017} /-->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"level":3,"align":"center"} -->\n<h3 style="text-align:center">The facts behind the myths</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph {"align":"center"} -->\n<p style="text-align:center">Here''s our components to the perfect Unicorn solution</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:shortcode -->\n[widgetkit id="148"]\n<!-- /wp:shortcode -->\n\n<!-- wp:spacer -->\n<div style="height:100px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"level":3,"align":"center"} -->\n<h3 style="text-align:center">Business benefits</h3>\n<!-- /wp:heading -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:html -->\n<div class="wp-block-cover" style="background-color: #f5f5f5; padding-right: 50px; border: 1px solid #e3e3e3; border-radius: 4px;"><p class="wp-block-cover-text">[widgetkit id="146"]</p></div>\n<!-- /wp:html -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"center"} -->\n<h2 style="text-align:center">Why choose a Unicorn Solution?</h2>\n<!-- /wp:heading -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:shortcode -->\n[widgetkit id="145"]\n<!-- /wp:shortcode -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:html -->\n[well]\n<a id=“cns-nfr”></a>\n<h3 style="text-align:center">Want to make your own Document Management Unicorn?</h3>\n<p style="text-align:center">Sign up for a demo of the product, or an NFR<br><br><!--[if lte IE 8]>\n<script charset="utf-8" type="text/javascript" src="//js.hsforms.net/forms/v2-legacy.js"></script>\n<![endif]-->\n<script charset="utf-8" type="text/javascript" src="//js.hsforms.net/forms/v2.js"></script>\n<script>\n  hbspt.forms.create({\n	portalId: "5940584",\n	formId: "c385028e-53ff-4efa-aca6-028855e6eb48"\n});\n</script>\n[/well]\n<!-- /wp:html -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->', 'Capture & Share. The document management solution bundle', '', 'inherit', 'closed', 'closed', '', '6806-revision-v1', '', '', '2019-11-20 18:53:08', '2019-11-20 18:53:08', '', 6806, 'http://staging.selectec.com/6806-revision-v1/', 0, 'revision', '', 0),
(8256, 33, '2019-11-21 08:26:18', '2019-11-21 08:26:18', '<!-- wp:html -->\n<p style="text-align:center; font-size: 22px; line-height: 1.5em; ">\nAs some of you may already know from our fortune-telling crystal ball (the webinar)… Foldr has had an upgrade! The clever folks at Foldr have added Document Management features to the latest update of Foldr. This will help our resellers offer a product that resolves the objections to conventional doc management systems.</p>\n<!-- /wp:html -->\n\n<!-- wp:spacer {"height":40} -->\n<div style="height:40px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:block {"ref":7017} /-->\n\n<!-- wp:core-embed/youtube {"url":"https://youtu.be/lcXDADko_ug","type":"video","providerNameSlug":"youtube","className":"wp-embed-aspect-16-9 wp-has-aspect-ratio"} -->\n<figure class="wp-block-embed-youtube wp-block-embed is-type-video is-provider-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio"><div class="wp-block-embed__wrapper">\nhttps://youtu.be/lcXDADko_ug\n</div></figure>\n<!-- /wp:core-embed/youtube -->\n\n<!-- wp:spacer {"height":30} -->\n<div style="height:30px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:block {"ref":7017} /-->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:html -->\n[widgetkit id="166"]\n<!-- /wp:html -->\n\n<!-- wp:columns -->\n<div class="wp-block-columns has-2-columns"><!-- wp:column -->\n<div class="wp-block-column"><!-- wp:image {"id":8191} -->\n<figure class="wp-block-image"><img src="https://staging.selectec.com/wp-content/uploads/2019/11/foldr-document-management.png" alt="" class="wp-image-8191"/></figure>\n<!-- /wp:image --></div>\n<!-- /wp:column -->\n\n<!-- wp:column -->\n<div class="wp-block-column"><!-- wp:heading {"align":"left"} -->\n<h2 style="text-align:left" id="foldr-nfr">Want an NFR version of Foldr?</h2>\n<!-- /wp:heading -->\n\n<!-- wp:spacer {"height":30} -->\n<div style="height:30px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:html -->\n<a class="uk-button uk-button-large uk-button-primary style=" text-align:="" center;="" href="#foldr-nfr">Get your Foldr NFR</a>\n<!-- /wp:html --></div>\n<!-- /wp:column --></div>\n<!-- /wp:columns -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"level":3} -->\n<h3>What Document Management features have been added to Foldr?</h3>\n<!-- /wp:heading -->\n\n<!-- wp:spacer {"height":30} -->\n<div style="height:30px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:html -->\n<p>Some of the features are existing. However, when combined with the new features, makes Foldr an excellent entry-level, or simple DM solution, for those who don''t require a full DM solution.</p>\n<!-- /wp:html -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:html -->\n[widgetkit id="161"]\n<!-- /wp:html -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:image {"id":8121} -->\n<figure class="wp-block-image"><img src="https://staging.selectec.com/wp-content/uploads/2019/10/search-foldr-document-management-1-1024x618.jpg" alt="Document Management search function in Foldr" class="wp-image-8121"/></figure>\n<!-- /wp:image -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"level":3,"align":"left"} -->\n<h3 style="text-align:left">Search for files</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Foldr searches all of your storage accounts and the returned results show you where documents are stored. The document viewer also allows you to view the document in place with the highlighted results in the file.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":30} -->\n<div style="height:30px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:separator -->\n<hr class="wp-block-separator"/>\n<!-- /wp:separator -->\n\n<!-- wp:spacer {"height":30} -->\n<div style="height:30px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:image {"id":8125} -->\n<figure class="wp-block-image"><img src="https://staging.selectec.com/wp-content/uploads/2019/10/search-builder-document-management-foldr-1-1024x618.jpg" alt="Refining search in Foldr" class="wp-image-8125"/></figure>\n<!-- /wp:image -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"level":3,"align":"left"} -->\n<h3 style="text-align:left">Refined search queries</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Add additional search conditions to help users narrow down their files, useful for companies with large file systems.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:heading {"level":3,"align":"left"} -->\n<h3 style="text-align:left">Searches Google Drive better than Google!</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>I know, it''s a bold statement, but Google''s OCR function isn''t the best. With Foldr''s refined search functions, you can look for files that are similar to the search query to counteract those dodgy OCR conversions. Pretty neat!</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:image {"id":8148} -->\n<figure class="wp-block-image"><img src="https://staging.selectec.com/wp-content/uploads/2019/10/foldr-document-management-search-highlighting-1-1.jpg" alt="Foldr document management search highlighting" class="wp-image-8148"/></figure>\n<!-- /wp:image -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"level":3,"align":"left"} -->\n<h3 style="text-align:left">Search the contents of your files</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Not sure what you named your file? Search for what''s inside your document instead. Not sure what the invoice number was but need to find a bank transaction? You could try a search by an invoice''s value!</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:heading {"level":3,"align":"left"} -->\n<h3 style="text-align:left">Index your existing file storage</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>No need to move files into an archiving tool to index documents. Clients can take advantage of their current storage, be it on-premise or cloud-based. There''s no requirement for you to move years of documents, just index in place.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:heading {"level":3,"align":"left"} -->\n<h3 style="text-align:left">Granular user control</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Protect documents that you don’t want certain users to see; you can set permissions for specific files structures and folders Share files from your windows SMB share, using the share files function.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:heading {"level":3,"align":"left"} -->\n<h3 style="text-align:left">Detailed reporting features</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>See where users are accessing files from, including: browsers and location; what storage they accessed; and the type of activity that took place, such as items downloaded, deleted or saved, or editing using online editing suites like Office or G Suite and item duplication.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:heading {"level":3,"align":"left"} -->\n<h3 style="text-align:left">Create folders to receive emails</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>With Foldr, you can automatically route files and emails into specified folders in your network, allowing you to save invoices and PDFs into specified folders, saving users'' time.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":30} -->\n<div style="height:30px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:separator -->\n<hr class="wp-block-separator"/>\n<!-- /wp:separator -->\n\n<!-- wp:spacer {"height":30} -->\n<div style="height:30px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"level":3,"align":"left"} -->\n<h3 style="text-align:left"><strong>What else is cool that you can do in Foldr?</strong></h3>\n<!-- /wp:heading -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"level":4,"align":"left"} -->\n<h4 style="text-align:left">Branding</h4>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Customise Foldr to your own, or your customer’s, branding by adding logos and colour schemes.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"level":4,"align":"left"} -->\n<h4 style="text-align:left">There''s an app for that</h4>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Unlike some more traditional DM solutions, Foldr has Android and iOS apps that have the same functionality as the desktop and browser versions.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"level":4,"align":"left"} -->\n<h4 style="text-align:left">Connect your existing storage accounts</h4>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>OneDrive, G Drive, SharePoint, DropBox, AWS and more.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"level":4,"align":"left"} -->\n<h4 style="text-align:left">Apps for any platform</h4>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>The Mac and Windows clients show you all of your files across all of your accounts (including those listed above, all in one place, and sync straight to your computer).</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:separator -->\n<hr class="wp-block-separator"/>\n<!-- /wp:separator -->\n\n<!-- wp:heading {"level":3} -->\n<h3>Why should you care about Foldr''s Document Management features?</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>This is an excellent option for businesses who don''t yet require a complex document management system as they can take advantage of their existing infrastructure to keep costs down.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>However, if you need something a little more traditional, we also have <a href="https://staging.selectec.com/products/square-9-enterprise-content-management/">Square 9</a>, or <a href="/capture-share-document-management-solution-bundle/">Capture &amp; Share</a>. </p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>If you''d like to discuss what Document Management solutions would suit your customer''s requirements, then get in touch with the team below.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":30} -->\n<div style="height:30px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:html -->\n[well]\n<a id=“foldr-nfr”><h2>Get an NFR version of Foldr</h2></a>\n<!--[if lte IE 8]>\n<script charset="utf-8" type="text/javascript" src="//js.hsforms.net/forms/v2-legacy.js"></script>\n<![endif]-->\n<script charset="utf-8" type="text/javascript" src="//js.hsforms.net/forms/v2.js"></script>\n<script>\n  hbspt.forms.create({\n	portalId: "5940584",\n	formId: "c385028e-53ff-4efa-aca6-028855e6eb48"\n});\n</script>\n[/well]\n<!-- /wp:html -->\n\n<!-- wp:spacer -->\n<div style="height:100px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:block {"ref":7017} /-->\n\n<!-- wp:spacer -->\n<div style="height:100px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:paragraph -->\n<p>You can find release notes on the Foldr update here.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"level":4} -->\n<h4><strong>Learn more about Document Management:</strong></h4>\n<!-- /wp:heading -->\n\n<!-- wp:core-embed/wordpress {"url":"https://staging.selectec.com/is-there-a-future-in-document-management/","type":"wp-embed","providerNameSlug":"select-technology-ltd","className":""} -->\n<figure class="wp-block-embed-wordpress wp-block-embed is-type-wp-embed is-provider-select-technology-ltd"><div class="wp-block-embed__wrapper">\nhttps://staging.selectec.com/is-there-a-future-in-document-management/\n</div></figure>\n<!-- /wp:core-embed/wordpress -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:core-embed/wordpress {"url":"https://staging.selectec.com/tips-for-a-paperless-office/","type":"wp-embed","providerNameSlug":"select-technology-ltd","className":""} -->\n<figure class="wp-block-embed-wordpress wp-block-embed is-type-wp-embed is-provider-select-technology-ltd"><div class="wp-block-embed__wrapper">\nhttps://staging.selectec.com/tips-for-a-paperless-office/\n</div></figure>\n<!-- /wp:core-embed/wordpress -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:core-embed/wordpress {"url":"https://staging.selectec.com/5-ways-document-management-improves-business/","type":"wp-embed","providerNameSlug":"select-technology-ltd","className":""} -->\n<figure class="wp-block-embed-wordpress wp-block-embed is-type-wp-embed is-provider-select-technology-ltd"><div class="wp-block-embed__wrapper">\nhttps://staging.selectec.com/5-ways-document-management-improves-business/\n</div></figure>\n<!-- /wp:core-embed/wordpress -->', 'Foldr as a Document Management tool', '', 'inherit', 'closed', 'closed', '', '8111-revision-v1', '', '', '2019-11-21 08:26:18', '2019-11-21 08:26:18', '', 8111, 'http://staging.selectec.com/8111-revision-v1/', 0, 'revision', '', 0),
(8258, 33, '2019-11-21 08:28:38', '2019-11-21 08:28:38', '<!-- wp:html -->\n<p style="text-align:center; font-size: 22px; line-height: 1.5em; ">\nAs some of you may already know from our fortune-telling crystal ball (the webinar)… Foldr has had an upgrade! The clever folks at Foldr have added Document Management features to the latest update of Foldr. This will help our resellers offer a product that resolves the objections to conventional doc management systems.</p>\n<!-- /wp:html -->\n\n<!-- wp:spacer {"height":40} -->\n<div style="height:40px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:block {"ref":7017} /-->\n\n<!-- wp:core-embed/youtube {"url":"https://youtu.be/lcXDADko_ug","type":"video","providerNameSlug":"youtube","className":"wp-embed-aspect-16-9 wp-has-aspect-ratio"} -->\n<figure class="wp-block-embed-youtube wp-block-embed is-type-video is-provider-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio"><div class="wp-block-embed__wrapper">\nhttps://youtu.be/lcXDADko_ug\n</div></figure>\n<!-- /wp:core-embed/youtube -->\n\n<!-- wp:spacer {"height":30} -->\n<div style="height:30px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:block {"ref":7017} /-->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:html -->\n[widgetkit id="166"]\n<!-- /wp:html -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"level":3} -->\n<h3>What Document Management features have been added to Foldr?</h3>\n<!-- /wp:heading -->\n\n<!-- wp:spacer {"height":30} -->\n<div style="height:30px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:html -->\n<p>Some of the features are existing. However, when combined with the new features, makes Foldr an excellent entry-level, or simple DM solution, for those who don''t require a full DM solution.</p>\n<!-- /wp:html -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:html -->\n[widgetkit id="161"]\n<!-- /wp:html -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:image {"id":8121} -->\n<figure class="wp-block-image"><img src="https://staging.selectec.com/wp-content/uploads/2019/10/search-foldr-document-management-1-1024x618.jpg" alt="Document Management search function in Foldr" class="wp-image-8121"/></figure>\n<!-- /wp:image -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"level":3,"align":"left"} -->\n<h3 style="text-align:left">Search for files</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Foldr searches all of your storage accounts and the returned results show you where documents are stored. The document viewer also allows you to view the document in place with the highlighted results in the file.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":30} -->\n<div style="height:30px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:separator -->\n<hr class="wp-block-separator"/>\n<!-- /wp:separator -->\n\n<!-- wp:spacer {"height":30} -->\n<div style="height:30px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:image {"id":8125} -->\n<figure class="wp-block-image"><img src="https://staging.selectec.com/wp-content/uploads/2019/10/search-builder-document-management-foldr-1-1024x618.jpg" alt="Refining search in Foldr" class="wp-image-8125"/></figure>\n<!-- /wp:image -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"level":3,"align":"left"} -->\n<h3 style="text-align:left">Refined search queries</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Add additional search conditions to help users narrow down their files, useful for companies with large file systems.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:heading {"level":3,"align":"left"} -->\n<h3 style="text-align:left">Searches Google Drive better than Google!</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>I know, it''s a bold statement, but Google''s OCR function isn''t the best. With Foldr''s refined search functions, you can look for files that are similar to the search query to counteract those dodgy OCR conversions. Pretty neat!</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:image {"id":8148} -->\n<figure class="wp-block-image"><img src="https://staging.selectec.com/wp-content/uploads/2019/10/foldr-document-management-search-highlighting-1-1.jpg" alt="Foldr document management search highlighting" class="wp-image-8148"/></figure>\n<!-- /wp:image -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"level":3,"align":"left"} -->\n<h3 style="text-align:left">Search the contents of your files</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Not sure what you named your file? Search for what''s inside your document instead. Not sure what the invoice number was but need to find a bank transaction? You could try a search by an invoice''s value!</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:heading {"level":3,"align":"left"} -->\n<h3 style="text-align:left">Index your existing file storage</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>No need to move files into an archiving tool to index documents. Clients can take advantage of their current storage, be it on-premise or cloud-based. There''s no requirement for you to move years of documents, just index in place.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:heading {"level":3,"align":"left"} -->\n<h3 style="text-align:left">Granular user control</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Protect documents that you don’t want certain users to see; you can set permissions for specific files structures and folders Share files from your windows SMB share, using the share files function.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:heading {"level":3,"align":"left"} -->\n<h3 style="text-align:left">Detailed reporting features</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>See where users are accessing files from, including: browsers and location; what storage they accessed; and the type of activity that took place, such as items downloaded, deleted or saved, or editing using online editing suites like Office or G Suite and item duplication.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:heading {"level":3,"align":"left"} -->\n<h3 style="text-align:left">Create folders to receive emails</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>With Foldr, you can automatically route files and emails into specified folders in your network, allowing you to save invoices and PDFs into specified folders, saving users'' time.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":30} -->\n<div style="height:30px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:separator -->\n<hr class="wp-block-separator"/>\n<!-- /wp:separator -->\n\n<!-- wp:spacer {"height":30} -->\n<div style="height:30px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"level":3,"align":"left"} -->\n<h3 style="text-align:left"><strong>What else is cool that you can do in Foldr?</strong></h3>\n<!-- /wp:heading -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"level":4,"align":"left"} -->\n<h4 style="text-align:left">Branding</h4>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Customise Foldr to your own, or your customer’s, branding by adding logos and colour schemes.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"level":4,"align":"left"} -->\n<h4 style="text-align:left">There''s an app for that</h4>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Unlike some more traditional DM solutions, Foldr has Android and iOS apps that have the same functionality as the desktop and browser versions.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"level":4,"align":"left"} -->\n<h4 style="text-align:left">Connect your existing storage accounts</h4>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>OneDrive, G Drive, SharePoint, DropBox, AWS and more.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"level":4,"align":"left"} -->\n<h4 style="text-align:left">Apps for any platform</h4>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>The Mac and Windows clients show you all of your files across all of your accounts (including those listed above, all in one place, and sync straight to your computer).</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:separator -->\n<hr class="wp-block-separator"/>\n<!-- /wp:separator -->\n\n<!-- wp:heading {"level":3} -->\n<h3>Why should you care about Foldr''s Document Management features?</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>This is an excellent option for businesses who don''t yet require a complex document management system as they can take advantage of their existing infrastructure to keep costs down.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>However, if you need something a little more traditional, we also have <a href="https://staging.selectec.com/products/square-9-enterprise-content-management/">Square 9</a>, or <a href="/capture-share-document-management-solution-bundle/">Capture &amp; Share</a>.&nbsp;</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>If you''d like to discuss what Document Management solutions would suit your customer''s requirements, then get in touch with the team below.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":30} -->\n<div style="height:30px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:html -->\n[well]\n<a id="“foldr-nfr”"><h2>Get an NFR version of Foldr</h2></a>\n<!--[if lte IE 8]>\n<script charset="utf-8" type="text/javascript" src="//js.hsforms.net/forms/v2-legacy.js"></script>\n<![endif]-->\n<script charset="utf-8" type="text/javascript" src="//js.hsforms.net/forms/v2.js"></script>\n<script>\n  hbspt.forms.create({\n	portalId: "5940584",\n	formId: "c385028e-53ff-4efa-aca6-028855e6eb48"\n});\n</script>\n[/well]\n<!-- /wp:html -->\n\n<!-- wp:spacer -->\n<div style="height:100px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:block {"ref":7017} /-->\n\n<!-- wp:spacer -->\n<div style="height:100px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:paragraph -->\n<p>You can find release notes on the Foldr update here.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"level":4} -->\n<h4><strong>Learn more about Document Management:</strong></h4>\n<!-- /wp:heading -->\n\n<!-- wp:core-embed/wordpress {"url":"https://staging.selectec.com/is-there-a-future-in-document-management/","type":"wp-embed","providerNameSlug":"select-technology-ltd","className":""} -->\n<figure class="wp-block-embed-wordpress wp-block-embed is-type-wp-embed is-provider-select-technology-ltd"><div class="wp-block-embed__wrapper">\nhttps://staging.selectec.com/is-there-a-future-in-document-management/\n</div></figure>\n<!-- /wp:core-embed/wordpress -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:core-embed/wordpress {"url":"https://staging.selectec.com/tips-for-a-paperless-office/","type":"wp-embed","providerNameSlug":"select-technology-ltd","className":""} -->\n<figure class="wp-block-embed-wordpress wp-block-embed is-type-wp-embed is-provider-select-technology-ltd"><div class="wp-block-embed__wrapper">\nhttps://staging.selectec.com/tips-for-a-paperless-office/\n</div></figure>\n<!-- /wp:core-embed/wordpress -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:core-embed/wordpress {"url":"https://staging.selectec.com/5-ways-document-management-improves-business/","type":"wp-embed","providerNameSlug":"select-technology-ltd","className":""} -->\n<figure class="wp-block-embed-wordpress wp-block-embed is-type-wp-embed is-provider-select-technology-ltd"><div class="wp-block-embed__wrapper">\nhttps://staging.selectec.com/5-ways-document-management-improves-business/\n</div></figure>\n<!-- /wp:core-embed/wordpress -->', 'Foldr as a Document Management tool', '', 'inherit', 'closed', 'closed', '', '8111-revision-v1', '', '', '2019-11-21 08:28:38', '2019-11-21 08:28:38', '', 8111, 'http://staging.selectec.com/8111-revision-v1/', 0, 'revision', '', 0),
(8259, 33, '2019-11-21 08:29:13', '2019-11-21 08:29:13', '<!-- wp:html -->\n<p style="text-align:center; font-size: 22px; line-height: 1.5em; ">\nAs some of you may already know from our fortune-telling crystal ball (the webinar)… Foldr has had an upgrade! The clever folks at Foldr have added Document Management features to the latest update of Foldr. This will help our resellers offer a product that resolves the objections to conventional doc management systems.</p>\n<!-- /wp:html -->\n\n<!-- wp:spacer {"height":40} -->\n<div style="height:40px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:block {"ref":7017} /-->\n\n<!-- wp:core-embed/youtube {"url":"https://youtu.be/lcXDADko_ug","type":"video","providerNameSlug":"youtube","className":"wp-embed-aspect-16-9 wp-has-aspect-ratio"} -->\n<figure class="wp-block-embed-youtube wp-block-embed is-type-video is-provider-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio"><div class="wp-block-embed__wrapper">\nhttps://youtu.be/lcXDADko_ug\n</div></figure>\n<!-- /wp:core-embed/youtube -->\n\n<!-- wp:spacer {"height":30} -->\n<div style="height:30px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:block {"ref":7017} /-->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:html -->\n[widgetkit id="166"]\n<!-- /wp:html -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"level":3} -->\n<h3>What Document Management features have been added to Foldr?</h3>\n<!-- /wp:heading -->\n\n<!-- wp:spacer {"height":30} -->\n<div style="height:30px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:html -->\n<p>Some of the features are existing. However, when combined with the new features, makes Foldr an excellent entry-level, or simple DM solution, for those who don''t require a full DM solution.</p>\n<!-- /wp:html -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:html -->\n[widgetkit id="161"]\n<!-- /wp:html -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:image {"id":8121} -->\n<figure class="wp-block-image"><img src="https://staging.selectec.com/wp-content/uploads/2019/10/search-foldr-document-management-1-1024x618.jpg" alt="Document Management search function in Foldr" class="wp-image-8121"/></figure>\n<!-- /wp:image -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"level":3,"align":"left"} -->\n<h3 style="text-align:left">Search for files</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Foldr searches all of your storage accounts and the returned results show you where documents are stored. The document viewer also allows you to view the document in place with the highlighted results in the file.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":30} -->\n<div style="height:30px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:separator -->\n<hr class="wp-block-separator"/>\n<!-- /wp:separator -->\n\n<!-- wp:spacer {"height":30} -->\n<div style="height:30px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:image {"id":8125} -->\n<figure class="wp-block-image"><img src="https://staging.selectec.com/wp-content/uploads/2019/10/search-builder-document-management-foldr-1-1024x618.jpg" alt="Refining search in Foldr" class="wp-image-8125"/></figure>\n<!-- /wp:image -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"level":3,"align":"left"} -->\n<h3 style="text-align:left">Refined search queries</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Add additional search conditions to help users narrow down their files, useful for companies with large file systems.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:heading {"level":3,"align":"left"} -->\n<h3 style="text-align:left">Searches Google Drive better than Google!</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>I know, it''s a bold statement, but Google''s OCR function isn''t the best. With Foldr''s refined search functions, you can look for files that are similar to the search query to counteract those dodgy OCR conversions. Pretty neat!</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:image {"id":8148} -->\n<figure class="wp-block-image"><img src="https://staging.selectec.com/wp-content/uploads/2019/10/foldr-document-management-search-highlighting-1-1.jpg" alt="Foldr document management search highlighting" class="wp-image-8148"/></figure>\n<!-- /wp:image -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"level":3,"align":"left"} -->\n<h3 style="text-align:left">Search the contents of your files</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Not sure what you named your file? Search for what''s inside your document instead. Not sure what the invoice number was but need to find a bank transaction? You could try a search by an invoice''s value!</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:heading {"level":3,"align":"left"} -->\n<h3 style="text-align:left">Index your existing file storage</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>No need to move files into an archiving tool to index documents. Clients can take advantage of their current storage, be it on-premise or cloud-based. There''s no requirement for you to move years of documents, just index in place.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:heading {"level":3,"align":"left"} -->\n<h3 style="text-align:left">Granular user control</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Protect documents that you don’t want certain users to see; you can set permissions for specific files structures and folders Share files from your windows SMB share, using the share files function.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:heading {"level":3,"align":"left"} -->\n<h3 style="text-align:left">Detailed reporting features</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>See where users are accessing files from, including: browsers and location; what storage they accessed; and the type of activity that took place, such as items downloaded, deleted or saved, or editing using online editing suites like Office or G Suite and item duplication.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:heading {"level":3,"align":"left"} -->\n<h3 style="text-align:left">Create folders to receive emails</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>With Foldr, you can automatically route files and emails into specified folders in your network, allowing you to save invoices and PDFs into specified folders, saving users'' time.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":30} -->\n<div style="height:30px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:separator -->\n<hr class="wp-block-separator"/>\n<!-- /wp:separator -->\n\n<!-- wp:spacer {"height":30} -->\n<div style="height:30px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"level":3,"align":"left"} -->\n<h3 style="text-align:left"><strong>What else is cool that you can do in Foldr?</strong></h3>\n<!-- /wp:heading -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"level":4,"align":"left"} -->\n<h4 style="text-align:left">Branding</h4>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Customise Foldr to your own, or your customer’s, branding by adding logos and colour schemes.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"level":4,"align":"left"} -->\n<h4 style="text-align:left">There''s an app for that</h4>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Unlike some more traditional DM solutions, Foldr has Android and iOS apps that have the same functionality as the desktop and browser versions.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"level":4,"align":"left"} -->\n<h4 style="text-align:left">Connect your existing storage accounts</h4>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>OneDrive, G Drive, SharePoint, DropBox, AWS and more.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"level":4,"align":"left"} -->\n<h4 style="text-align:left">Apps for any platform</h4>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>The Mac and Windows clients show you all of your files across all of your accounts (including those listed above, all in one place, and sync straight to your computer).</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:separator -->\n<hr class="wp-block-separator"/>\n<!-- /wp:separator -->\n\n<!-- wp:heading {"level":3} -->\n<h3>Why should you care about Foldr''s Document Management features?</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>This is an excellent option for businesses who don''t yet require a complex document management system as they can take advantage of their existing infrastructure to keep costs down.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>However, if you need something a little more traditional, we also have <a href="https://staging.selectec.com/products/square-9-enterprise-content-management/">Square 9</a>, or <a href="/capture-share-document-management-solution-bundle/">Capture &amp; Share</a>.&nbsp;</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>If you''d like to discuss what Document Management solutions would suit your customer''s requirements, then get in touch with the team below.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":30} -->\n<div style="height:30px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:html -->\n[well]\n<a id="foldr-nfr"><h2>Get an NFR version of Foldr</h2></a>\n<!--[if lte IE 8]>\n<script charset="utf-8" type="text/javascript" src="//js.hsforms.net/forms/v2-legacy.js"></script>\n<![endif]-->\n<script charset="utf-8" type="text/javascript" src="//js.hsforms.net/forms/v2.js"></script>\n<script>\n  hbspt.forms.create({\n	portalId: "5940584",\n	formId: "c385028e-53ff-4efa-aca6-028855e6eb48"\n});\n</script>\n[/well]\n<!-- /wp:html -->\n\n<!-- wp:spacer -->\n<div style="height:100px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:block {"ref":7017} /-->\n\n<!-- wp:spacer -->\n<div style="height:100px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:paragraph -->\n<p>You can find release notes on the Foldr update here.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"level":4} -->\n<h4><strong>Learn more about Document Management:</strong></h4>\n<!-- /wp:heading -->\n\n<!-- wp:core-embed/wordpress {"url":"https://staging.selectec.com/is-there-a-future-in-document-management/","type":"wp-embed","providerNameSlug":"select-technology-ltd","className":""} -->\n<figure class="wp-block-embed-wordpress wp-block-embed is-type-wp-embed is-provider-select-technology-ltd"><div class="wp-block-embed__wrapper">\nhttps://staging.selectec.com/is-there-a-future-in-document-management/\n</div></figure>\n<!-- /wp:core-embed/wordpress -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:core-embed/wordpress {"url":"https://staging.selectec.com/tips-for-a-paperless-office/","type":"wp-embed","providerNameSlug":"select-technology-ltd","className":""} -->\n<figure class="wp-block-embed-wordpress wp-block-embed is-type-wp-embed is-provider-select-technology-ltd"><div class="wp-block-embed__wrapper">\nhttps://staging.selectec.com/tips-for-a-paperless-office/\n</div></figure>\n<!-- /wp:core-embed/wordpress -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:core-embed/wordpress {"url":"https://staging.selectec.com/5-ways-document-management-improves-business/","type":"wp-embed","providerNameSlug":"select-technology-ltd","className":""} -->\n<figure class="wp-block-embed-wordpress wp-block-embed is-type-wp-embed is-provider-select-technology-ltd"><div class="wp-block-embed__wrapper">\nhttps://staging.selectec.com/5-ways-document-management-improves-business/\n</div></figure>\n<!-- /wp:core-embed/wordpress -->', 'Foldr as a Document Management tool', '', 'inherit', 'closed', 'closed', '', '8111-revision-v1', '', '', '2019-11-21 08:29:13', '2019-11-21 08:29:13', '', 8111, 'http://staging.selectec.com/8111-revision-v1/', 0, 'revision', '', 0);
INSERT INTO `jb_posts` VALUES
(8260, 33, '2020-01-20 14:38:13', '0000-00-00 00:00:00', '<!-- wp:columns {"className":"has-2-columns"} -->\n<div class="wp-block-columns has-2-columns"><!-- wp:column -->\n<div class="wp-block-column"><!-- wp:html -->\n<h2 style="color: 6d9d00; font-size: 50px; text-align:center; ">PaperCut 19.2 </h2><h2 style="text-align:center; line-height: 1.5em; "><br>New updates to print deploy, scanning and processing features and reporting options in the latest release from PaperCut.</h2>\n<!-- /wp:html --></div>\n<!-- /wp:column -->\n\n<!-- wp:column -->\n<div class="wp-block-column"><!-- wp:image {"id":8276} -->\n<figure class="wp-block-image"><img src="https://staging.selectec.com/wp-content/uploads/2019/12/papercut-19-2.png" alt="PaperCut 19.2" class="wp-image-8276"/></figure>\n<!-- /wp:image --></div>\n<!-- /wp:column --></div>\n<!-- /wp:columns -->\n\n<!-- wp:block {"ref":7017} /-->\n\n<!-- wp:paragraph -->\n<p>There are lots of new improvements to the features added in <a href="/papercut-19-1/">19.1</a>. You’ll see improvements to Print Deploy, Device Scripting, new policies for copying and batch splitting.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:block {"ref":7017} /-->\n\n<!-- wp:heading {"align":"center","level":4} -->\n<h4 class="has-text-align-center">Print Deploy</h4>\n<!-- /wp:heading -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:paragraph -->\n<p>Print Deploy was released in the last version of PaperCut for those of you who missed it (we’re not sure how you could have!). <a href="/print-deploy-by-papercut/">Print Deploy</a> simplifies the deployment of print queues.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>In addition to that, there is the addition of user-group printer driver queue management, and Print Deploy will also offer additional languages.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"level":4} -->\n<h4>Print Deploy benefits:</h4>\n<!-- /wp:heading -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:paragraph -->\n<p>[widgetkit id="167"]</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":30} -->\n<div style="height:30px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:core-embed/youtube {"url":"https://youtu.be/ITU0pj3a04g","type":"video","providerNameSlug":"youtube","className":"wp-embed-aspect-16-9 wp-has-aspect-ratio"} -->\n<figure class="wp-block-embed-youtube wp-block-embed is-type-video is-provider-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio"><div class="wp-block-embed__wrapper">\nhttps://youtu.be/ITU0pj3a04g\n</div></figure>\n<!-- /wp:core-embed/youtube -->\n\n<!-- wp:block {"ref":7017} /-->\n\n<!-- wp:spacer {"height":30} -->\n<div style="height:30px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"center","level":4} -->\n<h4 class="has-text-align-center">Scanning &amp; Document processing</h4>\n<!-- /wp:heading -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:paragraph -->\n<p>Scanning batches of documents still takes a lot of manual work - customers will now be able to split and enhance batches of documents automatically.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Features new to Document processing:</strong></p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Batch splitting</strong> – by blank pages or page count</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Blank page removal </strong>– use standalone or combined with page splitting</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Image quality enhancement</strong> – deskew and despeckle scans in one click</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Multi-server</strong> – can be locally hosted</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"level":4} -->\n<h4>Batch Splitting benefits:</h4>\n<!-- /wp:heading -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:paragraph -->\n<p>[widgetkit id="168"]</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":30} -->\n<div style="height:30px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:spacer {"height":30} -->\n<div style="height:30px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:block {"ref":7017} /-->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"center","level":4} -->\n<h4 class="has-text-align-center">Fancy new reporting features</h4>\n<!-- /wp:heading -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:paragraph -->\n<p>Customise reports... as many of them as you like with new build-your-own options! Plus, launch and schedule reports, just like the built-in reports.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":4} -->\n<h4 class="has-text-align-left">What you can do:</h4>\n<!-- /wp:heading -->\n\n<!-- wp:list -->\n<ul><li>Automatic reports</li><li>Reports delivered to your inbox</li><li>Different file options for reports including PDF, CSV/Excel and HTML format</li><li>Preview reports in a browser&nbsp;</li><li>Quickly open report data in Microsoft Excel for further analysis or presentation&nbsp;</li></ul>\n<!-- /wp:list -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:block {"ref":7017} /-->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:html -->\n<h4 style="text-align:center; line-height: 1.5em;">For a full rundown of what''s new in <a href="https://www.papercut.com/products/mf/latest-features/19-2/">PaperCut 19.2</a> take a wander over to PaperCut''s website. You can upgrade for free if you have an up-to-date M&amp;S package, or if you have a customer who wants to upgrade then <a href=".../contact/">get in touch</a> with a member of the sales team, they''re always happy to help. </h4>\n<!-- /wp:html -->', 'What’s new in PaperCut 19.2', '', 'draft', 'closed', 'closed', '', '', '', '', '2020-01-20 14:38:13', '2020-01-20 14:38:13', '', 0, 'http://staging.selectec.com/?p=8260', 29, 'post', '', 0),
(8276, 33, '2019-12-10 17:33:01', '2019-12-10 17:33:01', '', 'papercut-19-2', '', 'inherit', 'closed', 'closed', '', 'papercut-19-2', '', '', '2019-12-10 17:33:01', '2019-12-10 17:33:01', '', 8260, 'http://staging.selectec.com/wp-content/uploads/2019/12/papercut-19-2.png', 0, 'attachment', 'image/png', 0),
(8290, 33, '2019-12-19 17:21:16', '0000-00-00 00:00:00', '[widgetkit id="165"]\r\n\r\n<div style="height:70px" aria-hidden="true" class="wp-block-spacer"></div>\r\n\r\n<hr class="wp-block-separator"/>\r\n\r\n<div style="height:30px" aria-hidden="true" class="wp-block-spacer"></div>\r\n\r\n<p style="font-size: 20px; line-height: 1.5em; text-align:center">Capture &amp; Share is Selectec’s answer to the impossible task of maintaining business Document Management (DM) needs (a Unicorn so to speak). It’s an easy to implement, out of the box product that can help small-to-medium-sized businesses implement a cost-effective DM Solution. It''s all of your document needs rolled into one neat little package. Neat!  <br></p>\r\n\r\n<div style="height:15px" aria-hidden="true" class="wp-block-spacer"></div>\r\n\r\n<p><a class="uk-button uk-button-large uk-button-primary" href="https://staging.selectec.com/capture-share-document-management-solution-bundle/#cns-nfr">Get your Capture &amp; Share NFR</a></p>\r\n\r\n<div style="height:30px" aria-hidden="true" class="wp-block-spacer"></div>\r\n\r\n<hr class="wp-block-separator"/>\r\n\r\n<div style="height:30px" aria-hidden="true" class="wp-block-spacer"></div>\r\n\r\n[embed]https://youtu.be/UauT0syOt_E[/embed]\r\n\r\n<div style="height:30px" aria-hidden="true" class="wp-block-spacer"></div>\r\n\r\n[widgetkit id="164"]\r\n\r\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\r\n\r\n<h3 style="text-align:center">The Capture and Share bundle</h3>\r\n\r\n<p style="text-align:center">Providing you with all the tools a business needs to take back control of their Document Management</p>\r\n\r\n<div style="height:30px" aria-hidden="true" class="wp-block-spacer"></div>\r\n\r\n[widgetkit id="147"]\r\n\r\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\r\n\r\n\r\n[well] <a id=“cns-nfr”></a> <h3 style="text-align:center">Want to make your own Document Management Unicorn?</h3> <p style="text-align:center">Sign up for a demo of the product, or an NFR<br/p> <br><!--[if lte IE 8]> <script charset="utf-8" type="text/javascript" src="//js.hsforms.net/forms/v2-legacy.js"></script> <![endif]--> <script charset="utf-8" type="text/javascript" src="//js.hsforms.net/forms/v2.js"></script> <script><br /> hbspt.forms.create({<br /> portalId: "5940584",<br /> formId: "c385028e-53ff-4efa-aca6-028855e6eb48"<br /> });<br /> </script> [/well]\r\n', 'Capture and Share', '', 'draft', 'closed', 'closed', '', '', '', '', '2019-12-19 17:21:16', '2019-12-19 17:21:16', '', 0, 'http://staging.selectec.com/?post_type=product&#038;p=8290', 7, 'product', '', 0),
(8295, 33, '2020-12-01 08:54:12', '2020-12-01 08:54:12', '<!-- wp:html -->\n<h1 style="text-align:center;">Capture &amp; Share<br>The document management solution bundle</h1>\n<!-- /wp:html -->\n\n<!-- wp:shortcode -->\n[widgetkit id="165"]\n<!-- /wp:shortcode -->\n\n<!-- wp:spacer {"height":70} -->\n<div style="height:70px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:html -->\n<p style="font-size: 20px; line-height: 1.5em; text-align:center">Capture &amp; Share is Selectec’s answer to the impossible task of maintaining business Document Management (DM) needs (a Unicorn so to speak). It’s an easy to implement, out of the box product that can help small-to-medium size businesses implement a cost-effective DM Solution. It''s all of your document needs rolled into one neat little package. Neat!  </p>\n<!-- /wp:html -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:core-embed/youtube {"url":"https://youtu.be/UauT0syOt_E","type":"video","providerNameSlug":"youtube","className":"wp-embed-aspect-16-9 wp-has-aspect-ratio"} -->\n<figure class="wp-block-embed-youtube wp-block-embed is-type-video is-provider-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio"><div class="wp-block-embed__wrapper">\nhttps://youtu.be/UauT0syOt_E\n</div></figure>\n<!-- /wp:core-embed/youtube -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:spacer {"height":30} -->\n<div style="height:30px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:shortcode -->\n[widgetkit id="164"]\n<!-- /wp:shortcode -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"center","level":3} -->\n<h3 class="has-text-align-center">Introducing the Capture and Share bundle</h3>\n<!-- /wp:heading -->\n\n<!-- wp:html -->\n<p style="text-align:center">Providing you with all the tools a business needs to take back control of their Document Management</p>\n<!-- /wp:html -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:shortcode -->\n[widgetkit id="147"]\n<!-- /wp:shortcode -->\n\n<!-- wp:spacer {"height":70} -->\n<div style="height:70px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"center","level":3} -->\n<h3 class="has-text-align-center">Why sell the Capture &amp; Share Bundle?</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph {"align":"center"} -->\n<p class="has-text-align-center">All businesses are moving, processing and creating documents... For decades they have been delivered to paper for these processes to occur, and more and more paper is <span data-dobid="hdw">surplus</span> to the process. Selectec recognises the need to be able to transact quickly and easily with customers looking to move their focus from paper. The need is to be able to say yes, safely, a majority of the time when a customer poses a requirement; something that Capture and Share <g class="gr_ gr_8 gr-alert gr_gramm gr_inline_cards gr_run_anim Grammar multiReplace" id="8" data-gr-id="8">enables</g> you to do.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":70} -->\n<div style="height:70px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:block {"ref":7017} /-->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"center","level":3} -->\n<h3 class="has-text-align-center">The facts behind the myths</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph {"align":"center"} -->\n<p class="has-text-align-center">Here''s our components to the perfect Unicorn solution</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:shortcode -->\n[widgetkit id="148"]\n<!-- /wp:shortcode -->\n\n<!-- wp:spacer -->\n<div style="height:100px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"center","level":3} -->\n<h3 class="has-text-align-center">Business benefits</h3>\n<!-- /wp:heading -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:html -->\n<div class="wp-block-cover" style="background-color: #f5f5f5; padding-right: 50px; border: 1px solid #e3e3e3; border-radius: 4px;"><p class="wp-block-cover-text">[widgetkit id="146"]</p></div>\n<!-- /wp:html -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"center"} -->\n<h2 class="has-text-align-center">Why choose a Unicorn Solution?</h2>\n<!-- /wp:heading -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:shortcode -->\n[widgetkit id="145"]\n<!-- /wp:shortcode -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:html -->\n[well]\n<a id=“cns-nfr”></a>\n<h3 style="text-align:center">Want to make your own Document Management Unicorn?</h3>\n<p style="text-align:center">Sign up for a demo of the product, or an NFR<br><br><!--[if lte IE 8]>\n<script charset="utf-8" type="text/javascript" src="//js.hsforms.net/forms/v2-legacy.js"></script>\n<![endif]-->\n<script charset="utf-8" type="text/javascript" src="//js.hsforms.net/forms/v2.js"></script>\n<script>\n  hbspt.forms.create({\n	portalId: "5940584",\n	formId: "c385028e-53ff-4efa-aca6-028855e6eb48"\n});\n</script>\n[/well]\n<!-- /wp:html -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->', 'Capture & Share. The document management solution bundle', '', 'inherit', 'closed', 'closed', '', '6806-autosave-v1', '', '', '2020-12-01 08:54:12', '2020-12-01 08:54:12', '', 6806, 'http://staging.selectec.com/6806-autosave-v1/', 0, 'revision', '', 0),
(8303, 33, '2019-12-19 15:42:56', '2019-12-19 15:42:56', '<iframe title="Solve your print queue problems with PaperCut Print Deploy" width="660" height="371" src="https://www.youtube.com/embed/ITU0pj3a04g?feature=oembed" frameborder="0" allow="accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>', '', '', 'publish', 'closed', 'closed', '', '9ff8db4ecd2bce29954bb45058c1e67c', '', '', '2019-12-19 15:42:56', '2019-12-19 15:42:56', '', 0, 'http://staging.selectec.com/9ff8db4ecd2bce29954bb45058c1e67c/', 0, 'oembed_cache', '', 0),
(8313, 33, '2019-12-19 16:17:04', '2019-12-19 16:17:04', '<!-- wp:columns -->\n<div class="wp-block-columns has-2-columns"><!-- wp:column -->\n<div class="wp-block-column"><!-- wp:html -->\n<h2 style="color: 6d9d00; font-size: 50px; text-align:center; ">PaperCut 19.2 </h2><h2 style="text-align:center; line-height: 1.5em; "><br>New updates to print deploy, scanning and processing features and reporting options in the latest release from PaperCut.</h2>\n<!-- /wp:html --></div>\n<!-- /wp:column -->\n\n<!-- wp:column -->\n<div class="wp-block-column"><!-- wp:image {"id":8276} -->\n<figure class="wp-block-image"><img src="https://staging.selectec.com/wp-content/uploads/2019/12/papercut-19-2.png" alt="PaperCut 19.2" class="wp-image-8276"/></figure>\n<!-- /wp:image --></div>\n<!-- /wp:column --></div>\n<!-- /wp:columns -->\n\n<!-- wp:block {"ref":7017} /-->\n\n<!-- wp:paragraph -->\n<p>There are lots of new improvements to the features added in <a href="/papercut-19-1/">19.1</a>. You’ll see improvements to Print Deploy, Device Scripting, new policies for copying and batch splitting.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:block {"ref":7017} /-->\n\n<!-- wp:heading {"level":4,"align":"center"} -->\n<h4 style="text-align:center">Print Deploy</h4>\n<!-- /wp:heading -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:paragraph -->\n<p>Print Deploy was released in the last version of PaperCut for those of you who missed it (we’re not sure how you could have!). <a href="/print-deploy-by-papercut/">Print Deploy</a> simplifies the deployment of print queues.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>In addition to that, there is the addition of user-group printer driver queue management, and Print Deploy will also offer additional languages.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"level":4} -->\n<h4>Print Deploy benefits:</h4>\n<!-- /wp:heading -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:paragraph -->\n<p>[widgetkit id="167"]</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":30} -->\n<div style="height:30px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:core-embed/youtube {"url":"https://youtu.be/ITU0pj3a04g","type":"video","providerNameSlug":"youtube","className":"wp-embed-aspect-16-9 wp-has-aspect-ratio"} -->\n<figure class="wp-block-embed-youtube wp-block-embed is-type-video is-provider-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio"><div class="wp-block-embed__wrapper">\nhttps://youtu.be/ITU0pj3a04g\n</div></figure>\n<!-- /wp:core-embed/youtube -->\n\n<!-- wp:block {"ref":7017} /-->\n\n<!-- wp:spacer {"height":30} -->\n<div style="height:30px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"level":4,"align":"center"} -->\n<h4 style="text-align:center">Scanning &amp; Document processing</h4>\n<!-- /wp:heading -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:paragraph -->\n<p>Scanning batches of documents still takes a lot of manual work - customers will now be able to split and enhance batches of documents automatically.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Features new to Document processing:</strong></p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Batch splitting</strong> – by blank pages or page count</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Blank page removal </strong>– use standalone or combined with page splitting</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Image quality enhancement</strong> – deskew and despeckle scans in one click</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Multi-server</strong> – can be locally hosted</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"level":4} -->\n<h4>Batch Splitting benefits:</h4>\n<!-- /wp:heading -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:paragraph -->\n<p>[widgetkit id="168"]</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":30} -->\n<div style="height:30px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:spacer {"height":30} -->\n<div style="height:30px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:block {"ref":7017} /-->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"level":4,"align":"center"} -->\n<h4 style="text-align:center">Fancy new reporting features</h4>\n<!-- /wp:heading -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:paragraph -->\n<p>Customise reports... as many of them as you like with new build-your-own options! Plus, launch and schedule reports, just like the built-in reports.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"level":4,"align":"left"} -->\n<h4 style="text-align:left">What you can do:</h4>\n<!-- /wp:heading -->\n\n<!-- wp:list -->\n<ul><li>Automatic reports</li><li>Reports delivered to your inbox</li><li>Different file options for reports including PDF, CSV/Excel and HTML format</li><li>Preview reports in a browser&nbsp;</li><li>Quickly open report data in Microsoft Excel for further analysis or presentation&nbsp;</li></ul>\n<!-- /wp:list -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:block {"ref":7017} /-->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:html -->\n<h4 style="text-align:center; line-height: 1.5em;">For a full rundown of what''s new in <a href="https://www.papercut.com/products/mf/latest-features/19-2/">PaperCut 19.2</a> take a wander over to their website. You can upgrade for free if you have an up-to-date M&amp;S package, or if you have a customer who wants to upgrade then <a href=".../contact/">get in touch</a> with a member of the sales team, they''re always happy to help. </h4>\n<!-- /wp:html -->', 'What’s new in PaperCut 19.2', '', 'inherit', 'closed', 'closed', '', '8260-revision-v1', '', '', '2019-12-19 16:17:04', '2019-12-19 16:17:04', '', 8260, 'http://staging.selectec.com/8260-revision-v1/', 0, 'revision', '', 0),
(8314, 33, '2019-12-19 17:15:56', '2019-12-19 17:15:56', '', 'sq9-foldr-document-management', '', 'inherit', 'closed', 'closed', '', 'sq9-foldr-document-management', '', '', '2019-12-19 17:15:56', '2019-12-19 17:15:56', '', 8290, 'http://staging.selectec.com/wp-content/uploads/2019/12/sq9-foldr-document-management.png', 0, 'attachment', 'image/png', 0),
(8315, 33, '2019-12-19 17:17:55', '2019-12-19 17:17:55', '', 'diagram-sq9-foldr-bundle-website-1', '', 'inherit', 'closed', 'closed', '', 'diagram-sq9-foldr-bundle-website-1', '', '', '2019-12-19 17:17:55', '2019-12-19 17:17:55', '', 8290, 'http://staging.selectec.com/wp-content/uploads/2019/12/diagram-sq9-foldr-bundle-website-1.png', 0, 'attachment', 'image/png', 0),
(8316, 33, '2019-12-19 17:21:09', '2019-12-19 17:21:09', '', 'diagram-sq9-foldr-bundle-website-2', '', 'inherit', 'closed', 'closed', '', 'diagram-sq9-foldr-bundle-website-2', '', '', '2019-12-19 17:21:09', '2019-12-19 17:21:09', '', 8290, 'http://staging.selectec.com/wp-content/uploads/2019/12/diagram-sq9-foldr-bundle-website-2.png', 0, 'attachment', 'image/png', 0),
(8319, 8, '2020-01-09 13:57:53', '2020-01-09 13:57:53', '<!-- wp:html -->\n<p style="text-align:center; font-size: 22px; line-height: 1.5em; ">There were tonnes of new features introduced in version 19.1 of PaperCut. With so much going on it can be easy to miss things in all the excitement; one of the many exciting new features that we wanted to draw your attention is Device Scripting.</p>\n<!-- /wp:html -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":3} -->\n<h3 class="has-text-align-left">What is Device Scripting all about, and why should you want to use it?</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Here at selectec we get many feature requests for PaperCut, be it via phone, email, support ticket, slack or via comments on our webinars.&nbsp;</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Once we''ve filtered out the noise, we present these ideas to PaperCut.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Over the years, lots of noise has been made around giving extra control over copier functions. The end result of a lot of emails and Jira tickets is Device Scripting.&nbsp;</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":3} -->\n<h3 class="has-text-align-left">So tell me already, what is Device Scripting?</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Before 19.1 if you had ever tried to introduce a colour page quota or restriction for the copying function, much like you can with a print, you would have (unfortunately) run into a dead end. While "Print Scripting" has been offering customers powerful (and flexible) control over their print jobs for a long time, it is only for print jobs and not device functions such as copying. Well, lucky for you, everything has changed now!</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>One of the more popular feature requests we receive has been the option to build on the print script functionality and offer it to copying. It is a natural progressive step for the feature, once you have printing under control in your organisation, bringing tighter control over reproduction makes perfect sense.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Finally, there is a way to manage user behaviour to your liking for copying, and the answer to all these problems is Device Scripting.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Perhaps we underplayed the function, it does not just cover copying you can set up rules and policies for copy, scan and fax (assuming people still fax in 2019). All of this is based on fully custom criteria, right down to individual users, or even time of day.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>You''ll be able to customise your PaperCut set up with the help of Device Scripting, the only limitation being your imagination (ok... and the API!)</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>You might want to set a daily colour copy limit for a group of users, allow free copying during exam times, or block specific users from scanning functions. You can run wild and tweak the system exactly as you need it.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":3} -->\n<h3 class="has-text-align-left">How does Device Scripting work?</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Magic! And by writing a JavaScript directly into a code editor found in the PaperCut Admin web interface, it looks very similar to the Print Script editor although it is located at a different place. Device Scripting is in the Device tab, when selecting the device there is now an additional "Scripting" tab:</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:image {"id":8067} -->\n<figure class="wp-block-image"><img src="https://staging.selectec.com/wp-content/uploads/2019/10/scripting-tab-papercut.jpg" alt="Device Scripting" class="wp-image-8067"/></figure>\n<!-- /wp:image -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:paragraph -->\n<p>To help get you up and running some functionality is provided as pre-built recipes that are ready to use "out of the box", just like you can with&nbsp;<a target="_blank" href="https://www.papercut.com/support/resources/manuals/ng-mf/common/topics/script.html" rel="noreferrer noopener">Print Scripting</a>. Alternatively, you can make a script or ask us to create them for you.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":3} -->\n<h3 class="has-text-align-left">Does it work on every device?</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Not yet, but it is early days. Currently (as of 19.1) device scripting is <em>not</em> supported on the following platforms:</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:list -->\n<ul><li>Brother</li><li>Fuji Xerox (legacy AIP only - ApeosPortV+ devices are supported)</li><li>OKI Open Platform</li><li>Toshiba</li><li>Xerox</li></ul>\n<!-- /wp:list -->\n\n<!-- wp:paragraph -->\n<p>All other platforms are good to go.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":3} -->\n<h3 class="has-text-align-left">What if you apply a script to an unsupported device?&nbsp;</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Well... the world ends, and the dead rise from the grave! Human sacrifice, dogs and cats live together, mass hysteria. OK, we lied, nothing happens. The Device Script hook won''t be triggered, rendering that section of the script useless. Plus, if you accidentally apply a Device Script to an unsupported device, a warning message appears in the Admin UI.&nbsp;</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Can we get a thumbs up for that? You can have two if you know the movie reference used earlier. Didn''t get it? OK, fine... it was Ghostbusters.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":3} -->\n<h3 class="has-text-align-left"><strong>A</strong>ny limitations that you need to worry about?</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>The hook deviceLoginHook, which is used for Device Scripting, does not always support guest/anonymous access on some devices. Not a massive issue, but one you should be aware of. It should work on all devices - however, we have seen mixed results between devices.&nbsp;</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>For this scenario, it is worth to add the following line in your deviceLoginHook code just in case:</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:image {"id":8070} -->\n<figure class="wp-block-image"><img src="https://staging.selectec.com/wp-content/uploads/2019/10/device-login-hook.jpg" alt="" class="wp-image-8070"/></figure>\n<!-- /wp:image -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:paragraph -->\n<p>That way, once the script is applied, you can walk up to the device and hit the Guest button to log in, taking note of the time. Then return to the PaperCut MF Admin web interface and check the Application Log subtab of the Logs tab.&nbsp;</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>If you see an entry at the noted time of login which contains the text "Phew, looks like guest access is supported", you are all good ☺.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":3} -->\n<h3 class="has-text-align-left">Will you need to have mad programming skillz?</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>You''ll need the same good understanding of JavaScript that you have for PaperCut Print Scripting. To help you out, Device Scripting also comes with a handful of popular scripting recipes and snippets that can be adapted for your environment.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>The built-in recipes (as of 19.1) include:</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:list -->\n<ul><li>Deny device login over weekends</li><li>Send an email alert when users access the copier&nbsp;</li><li>Impose a daily colour copy limit&nbsp;</li><li>Give discounts for copying and scanning for staff</li><li>Change pricing models for user groups</li><li>No colour copy during peak periods</li><li>Free copying during class time</li><li>Offer discounts to encourage copier use</li><li>Superuser bypass for all login and colour copy restrictions</li><li>Place print release restrictions on users at the MFD</li><li>Restrict selectable shared accounts on a device</li><li>Send email alerts for large copy jobs</li></ul>\n<!-- /wp:list -->\n\n<!-- wp:paragraph -->\n<p>There is a new handy <a href="https://www.papercut.com/support/resources/manuals/ng-mf/common/topics/script-device-api.html">Device Script API reference</a> with everything you need to know:</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:block {"ref":7017} /-->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"center"} -->\n<h2 class="has-text-align-center">Need some help or a custom Device Script?</h2>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph {"align":"center"} -->\n<p class="has-text-align-center">If this all looks like Klingon to you, then please give us a shout using the form below&nbsp;or via Slack.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:html -->\n<!--[if lte IE 8]>\n<script charset="utf-8" type="text/javascript" src="//js.hsforms.net/forms/v2-legacy.js"></script>\n<![endif]-->\n<script charset="utf-8" type="text/javascript" src="//js.hsforms.net/forms/v2.js"></script>\n<script>\n  hbspt.forms.create({\n	portalId: "5940584",\n	formId: "479d38bd-4934-4090-a2e3-b7b76f4ac195"\n});\n</script>\n<!-- /wp:html -->', 'Device Scripting in PaperCut 19.1', '', 'inherit', 'closed', 'closed', '', '8059-revision-v1', '', '', '2020-01-09 13:57:53', '2020-01-09 13:57:53', '', 8059, 'http://staging.selectec.com/8059-revision-v1/', 0, 'revision', '', 0),
(8320, 18, '2020-01-28 10:39:49', '2020-01-28 10:39:49', '<!-- wp:image {"id":8377,"sizeSlug":"large"} -->\n<figure class="wp-block-image size-large"><img src="https://staging.selectec.com/wp-content/uploads/2020/01/troubleshoot-papercut.png" alt="" class="wp-image-8377"/></figure>\n<!-- /wp:image -->\n\n<!-- wp:html -->\n<p style="text-align:center; font-size: 22px; line-height: 1.5em; ">If you''ve been having PaperCut Print Analysis issues, either you or the customer noticed that PaperCut MF is getting confused as to what printed out by not detecting the print job correctly... and that isn''t good.</p>\n<!-- /wp:html -->\n\n<!-- wp:spacer {"height":30} -->\n<div style="height:30px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":3} -->\n<h3 class="has-text-align-left">Why do I have PaperCut Print Analysis issues?&nbsp;</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>While it is correct the vasty majority of the time, it can be tricky sometimes for PaperCut MF to detect what it needs know about the job to get the analysis correct if the driver is not playing ball.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Common issues include:</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:list {"ordered":true} -->\n<ol><li>Colour pages detected as greyscale (or vice versa)</li><li>Not applying duplex discount (detects pages as simplex)</li><li>The page count is incorrect</li><li>Leaflet or N-Up printing costings are incorrect</li></ol>\n<!-- /wp:list -->\n\n<!-- wp:paragraph -->\n<p>Hopefully, these issues are detected during install testing and fixed before the customer is let loose on the system.&nbsp;</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>However, if analysis issues are left undetected they can have a serious impact on reports; and that could lead to some awkward conversations when it comes to billing.&nbsp;</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>(<strong>NB</strong> - don''t use a print monitoring solution for billing end customers, use a dedicated meter billing system like KPAX) there are all sorts of&nbsp;<a rel="noreferrer noopener" target="_blank" href="https://www.papercut.com/kb/Main/ComparingDeviceMetersToPaperCutLogs">reasons</a>&nbsp;the count could be wrong regardless of PaperCut detecting the jobs correctly.&nbsp;</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":3} -->\n<h3 class="has-text-align-left">How to tackle your PaperCut Print Analysis issues</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>What do the Selectec support team do when they get questions like this? Good question! Well, other than fighting over who gets the ticket, we grab a&nbsp;<a rel="noreferrer noopener" target="_blank" href="https://www.grenade.com/uk/grenade-energy/original">grenade energy drink</a>&nbsp;and go through a few steps (as below). You can save time and follow the process, and if in the end you still need us, you will know what to send us. What can go wrong?</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":4} -->\n<h4 class="has-text-align-left">Step 1</h4>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Have a read of this previous guide we made - <a href="https://staging.selectec.com/windows-papercut-best-practises-part1/">Windows &amp; PaperCut best practises (part 1)</a>.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Pay close attention to the advanced printing features and bidirectional support options. Once they are off, try to print again.&nbsp;</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":4} -->\n<h4 class="has-text-align-left">Step 2</h4>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Check that you got the colour detection method correct. PaperCut has three options, and the most popular is page-level detection - but if the device (and or queue) is set to grayscale, then use the first option. Make sure this is set correctly or you will run into trouble! In most instances, page-level is perfect, and when installing a queue PaperCut does its best to select the best mode.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:image {"id":8398,"sizeSlug":"large"} -->\n<figure class="wp-block-image size-large"><img src="https://staging.selectec.com/wp-content/uploads/2020/01/colour-detection-mode.jpg" alt="" class="wp-image-8398"/></figure>\n<!-- /wp:image -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":3} -->\n<h3 class="has-text-align-left">Tried those and still broken, what next?</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Head on over to two of our favourite pages on the internet:</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>1. Check out the <a href="https://www.papercut.com/products/mf/release-history/">PaperCut MF release notes</a> - have a search (ctrl+f in Chrome) for your printer make and see if a fix has been listed in a recent update. If it is... update!&nbsp;</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>2. Visit the PaperCut <a href="https://www.papercut.com/kb/Main/KnownIssues">known issues page</a>. Is your issue listed? If so, does it include a time frame or fix (if yes, YAY!) and either ask for the hotfix or update? If it is not a known issue then we have some work to do, so grab a coffee.&nbsp;</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":30} -->\n<div style="height:30px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:html -->\n<p>[well] <h2>Side note - Picture This!</h2></p>\n<!-- /wp:html -->\n\n<!-- wp:paragraph -->\n<p>Do you have a document that is being detected as colour yet it all looks B&amp;W to you? Does it have an image (perhaps in the letterhead)?&nbsp;</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Colour is a tricky thing - a solid test is to ignore that image for now and create a two-page Microsoft Word document with one word on each page, the text on page one should be in the default blank font colour, and then the text on page two should be changed to be a colour (go for red).&nbsp;</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Now... print it. Did PaperCut detect the job correctly? If it did, that means the image you were using is causing the issue. You can go further to test this by grabbing a sample greyscale Tiff file from <a href="https://memory.loc.gov/ammem/pictel/images/cutout/full/ny1b3g4.tif">here</a>.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>...add that to a new Word document and print it, we bet that it''s detected as greyscale. If you check the properties, you will see the low bit depth.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:image {"id":8399,"sizeSlug":"large"} -->\n<figure class="wp-block-image size-large"><img src="https://staging.selectec.com/wp-content/uploads/2020/01/greyscale-image-check.jpg" alt="" class="wp-image-8399"/></figure>\n<!-- /wp:image -->\n\n<!-- wp:paragraph -->\n<p>Now, you could "re-colour" your proper image in Word and set it to grayscale - that may help.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:image {"id":8400,"sizeSlug":"large"} -->\n<figure class="wp-block-image size-large"><img src="https://staging.selectec.com/wp-content/uploads/2020/01/recolour-image.jpg" alt="" class="wp-image-8400"/></figure>\n<!-- /wp:image -->\n\n<!-- wp:paragraph -->\n<p>We mention this because a B&amp;W document detected as being in colour comes up a lot, and it''s because the image contains some form of colour and is not actually greyscale. [/well]</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":3} -->\n<h3 class="has-text-align-left">The real fun starts here.</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>After you''ve done all the basics then really we need to make sure that you are on the latest version of MF. I know, I know, you already checked the release notes without any joy, but it is always wise to troubleshoot off the latest code and who knows, it may just fix it.&nbsp;</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Now, if updating the customer''s install is going to cause trouble (perhaps they have a lengthy change request process, or they ran out of M&amp;S) then grab the same driver and test it on your installation of PaperCut. Did it work? If so you know it is fixed! If not - we move onto the next part of the process.&nbsp;</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":3} -->\n<h3 class="has-text-align-left">Is the driver causing your PaperCut Print Analysis issue?</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>If possible, try a different driver. Life is short, maybe an older/newer/universal driver will work, and we can all move on. However,  if the existing driver has specific functionality that the other drives are missing (we know you like your finishing options), then consider installing 2-3 test queues with different drivers. This way, you can see if one of the new options prints as expected and PaperCut detects everything correctly.&nbsp;</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>In fact, try a completely different driver - you don''t need to waste paper, get it held by PaperCut using a&nbsp;<a rel="noreferrer noopener" target="_blank" href="https://staging.selectec.com/windows-papercut-best-practises-part1/">Nul</a>&nbsp;port and see if PaperCut detects everything correctly once printed to the Nul port.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Using a driver like the PaperCut PS driver, is also another good idea, does that work? If so, you know it should work (if it works on one driver, why not your one?).</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>In all honesty, if you can recreate the issue on your setup using the latest code, then send us the driver download link, and we will do the rest.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":3} -->\n<h3 class="has-text-align-left">No luck or not wanting to try a different driver?</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Man, you are in for a treat! We need some logs and some data (or just data - depends on how you say it!). We need you to enable debugging in two places and perform some testing that highlights the issue.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>The two places to enable debug are the PaperCut Application Server and PaperCut Print Provider.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><a href="http://www.papercut.com/kb/Main/HowToEnableDebugInNG">How to enable debug in NG</a> </p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><a href="http://www.papercut.com/kb/Main/HowToEnableDebugInThePrintProvider">How to enable debug in the print provider</a></p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Enable those options and send some print jobs that will have the issue.&nbsp;</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Both sets of logs will provide useful information for us to troubleshoot any odd or intermittent issues. Get them switched on and wait for the problem to manifest itself again.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>On top of that, if we can get the following bits together, we can likely provide a result promptly as opposed to having to go back-and-forth.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>We''ll need to know, if not already known:</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:list -->\n<ul><li>PaperCut version (e.g. 19.2.3)</li><li>Operating System on the server (e.g. Windows 2012):</li><li>Operating System on the client (e.g. Windows 10):</li><li>Brand and model of the printer (e.g. HP LaserJet 2300):</li><li>Driver name (e.g. HP Universal Driver):</li><li>Link to download the driver:&nbsp;<a target="_blank" href="http://www.hp.com/downloads/2300.exe" rel="noreferrer noopener">www.hp.com/downloads/2300.exe</a>&nbsp;</li></ul>\n<!-- /wp:list -->\n\n<!-- wp:paragraph -->\n<p>As drivers are often regional, we ask for the download link. If we download the driver, it may be different from the one you are using and as a result, we might not be able to get the same results.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:paragraph -->\n<p>[well] <strong>TL DR;</strong> update PaperCut - if that doesn''t help change the driver if that fails to email us the problem driver and we''ll see what we can do.&nbsp;[/well]</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left"} -->\n<h2 class="has-text-align-left">Simple huh!</h2>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Hopefully, the issue was resolved without the need for logs; it is rare a print analysis issue can''t be recreated by simply using the same driver on another install.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>And that... is that! If you were reading this and had a problem, then we hope our methodology helped you work through the issue, and it adds context to why we sometimes ask for certain information.&nbsp;</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":4} -->\n<h4 class="has-text-align-left">As always, if things aren''t going to plan and you need a hand <a href="https://staging.selectec.com/contact/">get in touch</a> with the team, we''re happy to help!</h4>\n<!-- /wp:heading -->', 'Troubleshoot PaperCut Print Analysis issues', '', 'publish', 'closed', 'closed', '', 'troubleshoot-papercut-print-analysis-issues', '', '', '2020-01-30 20:12:54', '2020-01-30 20:12:54', '', 0, 'http://staging.selectec.com/?p=8320', 28, 'post', '', 0);
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(8331, 33, '2024-12-11 16:52:21', '2024-12-11 16:52:21', '<!-- wp:html -->\n<p style="text-align: center; font-size: 22px; line-height: 1.5em;">As some of you may already know from our fortune-telling crystal ball (the webinar)… Foldr has had an upgrade! The clever folks at Foldr have added Document Management features to the latest update of Foldr. This will help our resellers offer a product that resolves the objections to conventional doc management systems.</p>\n<!-- /wp:html -->\n\n<!-- wp:spacer {"height":40} -->\n<div class="wp-block-spacer" style="height: 40px;" aria-hidden="true"> </div>\n<!-- /wp:spacer -->\n\n<!-- wp:block {"ref":7017} /-->\n\n<!-- wp:core-embed/youtube {"url":"https://youtu.be/lcXDADko_ug","type":"video","providerNameSlug":"youtube","className":"wp-embed-aspect-16-9 wp-has-aspect-ratio"} -->\n<figure class="wp-block-embed-youtube wp-block-embed is-type-video is-provider-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio">\n<div class="wp-block-embed__wrapper">\n<p>[embed]https://www.youtube.com/watch?v=lcXDADko_ug[/embed]</p>\n</div>\n</figure>\n<!-- /wp:core-embed/youtube -->\n\n<!-- wp:spacer {"height":30} -->\n<div class="wp-block-spacer" style="height: 30px;" aria-hidden="true"> </div>\n<!-- /wp:spacer -->\n\n<!-- wp:block {"ref":7017} /-->\n\n<!-- wp:spacer {"height":20} -->\n<div class="wp-block-spacer" style="height: 20px;" aria-hidden="true"> </div>\n<!-- /wp:spacer -->\n\n<!-- wp:html -->\n<p>[widgetkit id="166"]</p>\n<!-- /wp:html -->\n\n<!-- wp:spacer {"height":50} -->\n<div class="wp-block-spacer" style="height: 50px;" aria-hidden="true"> </div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"level":3} -->\n<h3>What Document Management features have been added to Foldr?</h3>\n<!-- /wp:heading -->\n\n<!-- wp:spacer {"height":30} -->\n<div class="wp-block-spacer" style="height: 30px;" aria-hidden="true"> </div>\n<!-- /wp:spacer -->\n\n<!-- wp:html -->\n<p>Some of the features are existing. However, when combined with the new features, makes Foldr an excellent entry-level, or simple DM solution, for those who don''t require a full DM solution.</p>\n<!-- /wp:html -->\n\n<!-- wp:spacer {"height":20} -->\n<div class="wp-block-spacer" style="height: 20px;" aria-hidden="true"> </div>\n<!-- /wp:spacer -->\n\n<!-- wp:html -->\n<p>[widgetkit id="161"]</p>\n<!-- /wp:html -->\n\n<!-- wp:spacer {"height":50} -->\n<div class="wp-block-spacer" style="height: 50px;" aria-hidden="true"> </div>\n<!-- /wp:spacer -->\n\n<!-- wp:image {"id":8121} -->\n<figure class="wp-block-image"><img class="wp-image-8121" src="https://staging.selectec.com/wp-content/uploads/2019/10/search-foldr-document-management-1-1024x618.jpg" alt="Document Management search function in Foldr" /></figure>\n<!-- /wp:image -->\n\n<!-- wp:spacer {"height":20} -->\n<div class="wp-block-spacer" style="height: 20px;" aria-hidden="true"> </div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"level":3,"align":"left"} -->\n<h3 style="text-align: left;">Search for files</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Foldr searches all of your storage accounts and the returned results show you where documents are stored. The document viewer also allows you to view the document in place with the highlighted results in the file.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":30} -->\n<div class="wp-block-spacer" style="height: 30px;" aria-hidden="true"> </div>\n<!-- /wp:spacer -->\n\n<!-- wp:separator --><hr class="wp-block-separator" /><!-- /wp:separator -->\n\n<!-- wp:spacer {"height":30} -->\n<div class="wp-block-spacer" style="height: 30px;" aria-hidden="true"> </div>\n<!-- /wp:spacer -->\n\n<!-- wp:image {"id":8125} -->\n<figure class="wp-block-image"><img class="wp-image-8125" src="https://staging.selectec.com/wp-content/uploads/2019/10/search-builder-document-management-foldr-1-1024x618.jpg" alt="Refining search in Foldr" /></figure>\n<!-- /wp:image -->\n\n<!-- wp:spacer {"height":20} -->\n<div class="wp-block-spacer" style="height: 20px;" aria-hidden="true"> </div>\n<!-- /wp:spacer -->\n\n<!-- wp:spacer {"height":20} -->\n<div class="wp-block-spacer" style="height: 20px;" aria-hidden="true"> </div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"level":3,"align":"left"} -->\n<h3 style="text-align: left;">Refined search queries</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Add additional search conditions to help users narrow down their files, useful for companies with large file systems.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:heading {"level":3,"align":"left"} -->\n<h3 style="text-align: left;">Searches Google Drive better than Google!</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>I know, it''s a bold statement, but Google''s OCR function isn''t the best. With Foldr''s refined search functions, you can look for files that are similar to the search query to counteract those dodgy OCR conversions. Pretty neat!</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":20} -->\n<div class="wp-block-spacer" style="height: 20px;" aria-hidden="true"> </div>\n<!-- /wp:spacer -->\n\n<!-- wp:image {"id":8148} -->\n<figure class="wp-block-image"><img class="wp-image-8148" src="https://staging.selectec.com/wp-content/uploads/2019/10/foldr-document-management-search-highlighting-1-1.jpg" alt="Foldr document management search highlighting" /></figure>\n<!-- /wp:image -->\n\n<!-- wp:spacer {"height":20} -->\n<div class="wp-block-spacer" style="height: 20px;" aria-hidden="true"> </div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"level":3,"align":"left"} -->\n<h3 style="text-align: left;">Search the contents of your files</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Not sure what you named your file? Search for what''s inside your document instead. Not sure what the invoice number was but need to find a bank transaction? You could try a search by an invoice''s value!</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:heading {"level":3,"align":"left"} -->\n<h3 style="text-align: left;">Index your existing file storage</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>No need to move files into an archiving tool to index documents. Clients can take advantage of their current storage, be it on-premise or cloud-based. There''s no requirement for you to move years of documents, just index in place.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:heading {"level":3,"align":"left"} -->\n<h3 style="text-align: left;">Granular user control</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Protect documents that you don’t want certain users to see; you can set permissions for specific files structures and folders Share files from your windows SMB share, using the share files function.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:heading {"level":3,"align":"left"} -->\n<h3 style="text-align: left;">Detailed reporting features</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>See where users are accessing files from, including: browsers and location; what storage they accessed; and the type of activity that took place, such as items downloaded, deleted or saved, or editing using online editing suites like Office or G Suite and item duplication.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:heading {"level":3,"align":"left"} -->\n<h3 style="text-align: left;">Create folders to receive emails</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>With Foldr, you can automatically route files and emails into specified folders in your network, allowing you to save invoices and PDFs into specified folders, saving users'' time.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":30} -->\n<div class="wp-block-spacer" style="height: 30px;" aria-hidden="true"> </div>\n<!-- /wp:spacer -->\n\n<!-- wp:separator --><hr class="wp-block-separator" /><!-- /wp:separator -->\n\n<!-- wp:spacer {"height":30} -->\n<div class="wp-block-spacer" style="height: 30px;" aria-hidden="true"> </div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"level":3,"align":"left"} -->\n<h3 style="text-align: left;"><strong>What else is cool that you can do in Foldr?</strong></h3>\n<!-- /wp:heading -->\n\n<!-- wp:spacer {"height":20} -->\n<div class="wp-block-spacer" style="height: 20px;" aria-hidden="true"> </div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"level":4,"align":"left"} -->\n<h4 style="text-align: left;">Branding</h4>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Customise Foldr to your own, or your customer’s, branding by adding logos and colour schemes.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":20} -->\n<div class="wp-block-spacer" style="height: 20px;" aria-hidden="true"> </div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"level":4,"align":"left"} -->\n<h4 style="text-align: left;">There''s an app for that</h4>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Unlike some more traditional DM solutions, Foldr has Android and iOS apps that have the same functionality as the desktop and browser versions.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":20} -->\n<div class="wp-block-spacer" style="height: 20px;" aria-hidden="true"> </div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"level":4,"align":"left"} -->\n<h4 style="text-align: left;">Connect your existing storage accounts</h4>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>OneDrive, G Drive, SharePoint, DropBox, AWS and more.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":20} -->\n<div class="wp-block-spacer" style="height: 20px;" aria-hidden="true"> </div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"level":4,"align":"left"} -->\n<h4 style="text-align: left;">Apps for any platform</h4>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>The Mac and Windows clients show you all of your files across all of your accounts (including those listed above, all in one place, and sync straight to your computer).</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":50} -->\n<div class="wp-block-spacer" style="height: 50px;" aria-hidden="true"> </div>\n<!-- /wp:spacer -->\n\n<!-- wp:separator --><hr class="wp-block-separator" /><!-- /wp:separator -->\n\n<!-- wp:heading {"level":3} -->\n<h3>Why should you care about Foldr''s Document Management features?</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>This is an excellent option for businesses who don''t yet require a complex document management system as they can take advantage of their existing infrastructure to keep costs down.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>However, if you need something a little more traditional, we also have <a href="https://staging.selectec.com/products/square-9-enterprise-content-management/">Square 9</a>, or <a href="/capture-share-document-management-solution-bundle/">Capture &amp; Share</a>. </p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>If you''d like to discuss what Document Management solutions would suit your customer''s requirements, then get in touch with the team below.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":30} -->\n<div class="wp-block-spacer" style="height: 30px;" aria-hidden="true"> </div>\n<!-- /wp:spacer -->\n\n<!-- wp:html -->\n<p>[well]</p>\n<h2>Get an NFR version of Foldr</h2>\n<p>&nbsp;</p>\n<!-- [if lte IE 8]>\n<script charset="utf-8" type="text/javascript" src="//js.hsforms.net/forms/v2-legacy.js"></script>\n<![endif]-->\n<p><script charset="utf-8" type="text/javascript" src="//js.hsforms.net/forms/v2.js"></script> <script>\n  hbspt.forms.create({\n	portalId: "5940584",\n	formId: "c385028e-53ff-4efa-aca6-028855e6eb48"\n});\n</script> [/well]</p>\n<!-- /wp:html -->\n\n<!-- wp:spacer -->\n<div class="wp-block-spacer" style="height: 100px;" aria-hidden="true"> </div>\n<!-- /wp:spacer -->\n\n<!-- wp:block {"ref":7017} /-->\n\n<!-- wp:spacer -->\n<div class="wp-block-spacer" style="height: 100px;" aria-hidden="true"> </div>\n<!-- /wp:spacer -->\n\n<!-- wp:paragraph -->\n<p>You can find release notes on the Foldr update here.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":20} -->\n<div class="wp-block-spacer" style="height: 20px;" aria-hidden="true"> </div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"level":4} -->\n<h4><strong>Learn more about Document Management:</strong></h4>\n<!-- /wp:heading -->\n\n<!-- wp:core-embed/wordpress {"url":"https://staging.selectec.com/is-there-a-future-in-document-management/","type":"wp-embed","providerNameSlug":"select-technology-ltd","className":""} -->\n<figure class="wp-block-embed-wordpress wp-block-embed is-type-wp-embed is-provider-select-technology-ltd">\n<div class="wp-block-embed__wrapper">https://staging.selectec.com/is-there-a-future-in-document-management/</div>\n</figure>\n<!-- /wp:core-embed/wordpress -->\n\n<!-- wp:spacer {"height":20} -->\n<div class="wp-block-spacer" style="height: 20px;" aria-hidden="true"> </div>\n<!-- /wp:spacer -->\n\n<!-- wp:core-embed/wordpress {"url":"https://staging.selectec.com/tips-for-a-paperless-office/","type":"wp-embed","providerNameSlug":"select-technology-ltd","className":""} -->\n<figure class="wp-block-embed-wordpress wp-block-embed is-type-wp-embed is-provider-select-technology-ltd">\n<div class="wp-block-embed__wrapper">https://staging.selectec.com/tips-for-a-paperless-office/</div>\n</figure>\n<!-- /wp:core-embed/wordpress -->\n\n<!-- wp:spacer {"height":20} -->\n<div class="wp-block-spacer" style="height: 20px;" aria-hidden="true"> </div>\n<!-- /wp:spacer -->\n\n<!-- wp:core-embed/wordpress {"url":"https://staging.selectec.com/5-ways-document-management-improves-business/","type":"wp-embed","providerNameSlug":"select-technology-ltd","className":""} -->\n<figure class="wp-block-embed-wordpress wp-block-embed is-type-wp-embed is-provider-select-technology-ltd">\n<div class="wp-block-embed__wrapper">https://staging.selectec.com/5-ways-document-management-improves-business/</div>\n</figure>\n<!-- /wp:core-embed/wordpress -->', 'Foldr as a Document Management tool', '', 'inherit', 'closed', 'closed', '', '8111-autosave-v1', '', '', '2024-12-11 16:52:21', '2024-12-11 16:52:21', '', 8111, 'http://staging.selectec.com/8111-autosave-v1/', 0, 'revision', '', 0),
(8342, 33, '2020-01-15 16:16:52', '2020-01-15 16:16:52', '<!-- wp:columns {"className":"has-2-columns"} -->\n<div class="wp-block-columns has-2-columns"><!-- wp:column -->\n<div class="wp-block-column"><!-- wp:html -->\n<h2 style="color: 6d9d00; font-size: 50px; text-align:center; ">PaperCut 19.2 </h2><h2 style="text-align:center; line-height: 1.5em; "><br>New updates to print deploy, scanning and processing features and reporting options in the latest release from PaperCut.</h2>\n<!-- /wp:html --></div>\n<!-- /wp:column -->\n\n<!-- wp:column -->\n<div class="wp-block-column"><!-- wp:image {"id":8276} -->\n<figure class="wp-block-image"><img src="https://staging.selectec.com/wp-content/uploads/2019/12/papercut-19-2.png" alt="PaperCut 19.2" class="wp-image-8276"/></figure>\n<!-- /wp:image --></div>\n<!-- /wp:column --></div>\n<!-- /wp:columns -->\n\n<!-- wp:block {"ref":7017} /-->\n\n<!-- wp:paragraph -->\n<p>There are lots of new improvements to the features added in <a href="/papercut-19-1/">19.1</a>. You’ll see improvements to Print Deploy, Device Scripting, new policies for copying and batch splitting.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:block {"ref":7017} /-->\n\n<!-- wp:heading {"align":"center","level":4} -->\n<h4 class="has-text-align-center">Print Deploy</h4>\n<!-- /wp:heading -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:paragraph -->\n<p>Print Deploy was released in the last version of PaperCut for those of you who missed it (we’re not sure how you could have!). <a href="/print-deploy-by-papercut/">Print Deploy</a> simplifies the deployment of print queues.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>In addition to that, there is the addition of user-group printer driver queue management, and Print Deploy will also offer additional languages.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"level":4} -->\n<h4>Print Deploy benefits:</h4>\n<!-- /wp:heading -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:paragraph -->\n<p>[widgetkit id="167"]</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":30} -->\n<div style="height:30px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:core-embed/youtube {"url":"https://youtu.be/ITU0pj3a04g","type":"video","providerNameSlug":"youtube","className":"wp-embed-aspect-16-9 wp-has-aspect-ratio"} -->\n<figure class="wp-block-embed-youtube wp-block-embed is-type-video is-provider-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio"><div class="wp-block-embed__wrapper">\nhttps://youtu.be/ITU0pj3a04g\n</div></figure>\n<!-- /wp:core-embed/youtube -->\n\n<!-- wp:block {"ref":7017} /-->\n\n<!-- wp:spacer {"height":30} -->\n<div style="height:30px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"center","level":4} -->\n<h4 class="has-text-align-center">Scanning &amp; Document processing</h4>\n<!-- /wp:heading -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:paragraph -->\n<p>Scanning batches of documents still takes a lot of manual work - customers will now be able to split and enhance batches of documents automatically.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Features new to Document processing:</strong></p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Batch splitting</strong> – by blank pages or page count</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Blank page removal </strong>– use standalone or combined with page splitting</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Image quality enhancement</strong> – deskew and despeckle scans in one click</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Multi-server</strong> – can be locally hosted</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"level":4} -->\n<h4>Batch Splitting benefits:</h4>\n<!-- /wp:heading -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:paragraph -->\n<p>[widgetkit id="168"]</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":30} -->\n<div style="height:30px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:spacer {"height":30} -->\n<div style="height:30px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:block {"ref":7017} /-->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"center","level":4} -->\n<h4 class="has-text-align-center">Fancy new reporting features</h4>\n<!-- /wp:heading -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:paragraph -->\n<p>Customise reports... as many of them as you like with new build-your-own options! Plus, launch and schedule reports, just like the built-in reports.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":4} -->\n<h4 class="has-text-align-left">What you can do:</h4>\n<!-- /wp:heading -->\n\n<!-- wp:list -->\n<ul><li>Automatic reports</li><li>Reports delivered to your inbox</li><li>Different file options for reports including PDF, CSV/Excel and HTML format</li><li>Preview reports in a browser&nbsp;</li><li>Quickly open report data in Microsoft Excel for further analysis or presentation&nbsp;</li></ul>\n<!-- /wp:list -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:block {"ref":7017} /-->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:html -->\n<h4 style="text-align:center; line-height: 1.5em;">For a full rundown of what''s new in <a href="https://www.papercut.com/products/mf/latest-features/19-2/">PaperCut 19.2</a> take a wander over to their website. You can upgrade for free if you have an up-to-date M&amp;S package, or if you have a customer who wants to upgrade then <a href=".../contact/">get in touch</a> with a member of the sales team, they''re always happy to help. </h4>\n<!-- /wp:html -->', 'What’s new in PaperCut 19.2', '', 'inherit', 'closed', 'closed', '', '8260-revision-v1', '', '', '2020-01-15 16:16:52', '2020-01-15 16:16:52', '', 8260, 'http://staging.selectec.com/8260-revision-v1/', 0, 'revision', '', 0),
(8344, 33, '2020-01-20 14:38:13', '2020-01-20 14:38:13', '<!-- wp:columns {"className":"has-2-columns"} -->\n<div class="wp-block-columns has-2-columns"><!-- wp:column -->\n<div class="wp-block-column"><!-- wp:html -->\n<h2 style="color: 6d9d00; font-size: 50px; text-align:center; ">PaperCut 19.2 </h2><h2 style="text-align:center; line-height: 1.5em; "><br>New updates to print deploy, scanning and processing features and reporting options in the latest release from PaperCut.</h2>\n<!-- /wp:html --></div>\n<!-- /wp:column -->\n\n<!-- wp:column -->\n<div class="wp-block-column"><!-- wp:image {"id":8276} -->\n<figure class="wp-block-image"><img src="https://staging.selectec.com/wp-content/uploads/2019/12/papercut-19-2.png" alt="PaperCut 19.2" class="wp-image-8276"/></figure>\n<!-- /wp:image --></div>\n<!-- /wp:column --></div>\n<!-- /wp:columns -->\n\n<!-- wp:block {"ref":7017} /-->\n\n<!-- wp:paragraph -->\n<p>There are lots of new improvements to the features added in <a href="/papercut-19-1/">19.1</a>. You’ll see improvements to Print Deploy, Device Scripting, new policies for copying and batch splitting.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:block {"ref":7017} /-->\n\n<!-- wp:heading {"align":"center","level":4} -->\n<h4 class="has-text-align-center">Print Deploy</h4>\n<!-- /wp:heading -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:paragraph -->\n<p>Print Deploy was released in the last version of PaperCut for those of you who missed it (we’re not sure how you could have!). <a href="/print-deploy-by-papercut/">Print Deploy</a> simplifies the deployment of print queues.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>In addition to that, there is the addition of user-group printer driver queue management, and Print Deploy will also offer additional languages.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"level":4} -->\n<h4>Print Deploy benefits:</h4>\n<!-- /wp:heading -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:paragraph -->\n<p>[widgetkit id="167"]</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":30} -->\n<div style="height:30px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:core-embed/youtube {"url":"https://youtu.be/ITU0pj3a04g","type":"video","providerNameSlug":"youtube","className":"wp-embed-aspect-16-9 wp-has-aspect-ratio"} -->\n<figure class="wp-block-embed-youtube wp-block-embed is-type-video is-provider-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio"><div class="wp-block-embed__wrapper">\nhttps://youtu.be/ITU0pj3a04g\n</div></figure>\n<!-- /wp:core-embed/youtube -->\n\n<!-- wp:block {"ref":7017} /-->\n\n<!-- wp:spacer {"height":30} -->\n<div style="height:30px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"center","level":4} -->\n<h4 class="has-text-align-center">Scanning &amp; Document processing</h4>\n<!-- /wp:heading -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:paragraph -->\n<p>Scanning batches of documents still takes a lot of manual work - customers will now be able to split and enhance batches of documents automatically.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Features new to Document processing:</strong></p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Batch splitting</strong> – by blank pages or page count</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Blank page removal </strong>– use standalone or combined with page splitting</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Image quality enhancement</strong> – deskew and despeckle scans in one click</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Multi-server</strong> – can be locally hosted</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"level":4} -->\n<h4>Batch Splitting benefits:</h4>\n<!-- /wp:heading -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:paragraph -->\n<p>[widgetkit id="168"]</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":30} -->\n<div style="height:30px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:spacer {"height":30} -->\n<div style="height:30px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:block {"ref":7017} /-->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"center","level":4} -->\n<h4 class="has-text-align-center">Fancy new reporting features</h4>\n<!-- /wp:heading -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:paragraph -->\n<p>Customise reports... as many of them as you like with new build-your-own options! Plus, launch and schedule reports, just like the built-in reports.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":4} -->\n<h4 class="has-text-align-left">What you can do:</h4>\n<!-- /wp:heading -->\n\n<!-- wp:list -->\n<ul><li>Automatic reports</li><li>Reports delivered to your inbox</li><li>Different file options for reports including PDF, CSV/Excel and HTML format</li><li>Preview reports in a browser&nbsp;</li><li>Quickly open report data in Microsoft Excel for further analysis or presentation&nbsp;</li></ul>\n<!-- /wp:list -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:block {"ref":7017} /-->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:html -->\n<h4 style="text-align:center; line-height: 1.5em;">For a full rundown of what''s new in <a href="https://www.papercut.com/products/mf/latest-features/19-2/">PaperCut 19.2</a> take a wander over to PaperCut''s website. You can upgrade for free if you have an up-to-date M&amp;S package, or if you have a customer who wants to upgrade then <a href=".../contact/">get in touch</a> with a member of the sales team, they''re always happy to help. </h4>\n<!-- /wp:html -->', 'What’s new in PaperCut 19.2', '', 'inherit', 'closed', 'closed', '', '8260-revision-v1', '', '', '2020-01-20 14:38:13', '2020-01-20 14:38:13', '', 8260, 'http://staging.selectec.com/8260-revision-v1/', 0, 'revision', '', 0),
(8352, 18, '2020-01-30 10:42:00', '2020-01-30 10:42:00', '<!-- wp:paragraph -->\n<p>Can PaperCut MF report on…?</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>PaperCut has tons of custom PaperCut report options, and we often receive support tickets asking how to create custom reports; they usually start "can PaperCut report on (insert variable here)" and is one of those <em>if I had a penny</em> questions. So, if your question is can&nbsp;<em>PaperCut report on</em>...,&nbsp;more than likely the answer is yes. You have probably missed it in all the pre-built reports available (don''t forget to look at the ad-hoc report options). But, sometimes your customer needs a bespoke report based on their unique print/copy/scan/user data.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:paragraph -->\n<p>Luckily, PaperCut has your back here and allows you to create custom reports. Now, this is nothing new as you could have just used any number of tools to query the data in the external database but, to make life easier, PaperCut has now opened up the third-party reports engine it uses (<a href="https://community.jaspersoft.com/project/jaspersoft-studio">Jasperstudio</a>). Plus, these custom reports show up in the PaperCut Reports tab - cool, huh?!</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:image {"id":8353,"sizeSlug":"large"} -->\n<figure class="wp-block-image size-large"><img src="https://staging.selectec.com/wp-content/uploads/2020/01/papercut-custom-reports.jpg" alt="custom PaperCut reports" class="wp-image-8353"/></figure>\n<!-- /wp:image -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:paragraph -->\n<p>One frequently requested custom PaperCut report is user activity. Granted, it was more of an issue before PaperCut offered unlimited users in v19, but site Admins still wish to see who is not actively using the system. Perhaps they need some training, maybe they are printing in an untracked manner (and you need to fix that), or perhaps they left the organisation and you need to do a bit of housekeeping.&nbsp;</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Who knows? Either way, our partners often ask us if PaperCut includes a report that will show inactive users.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":3} -->\n<h3 class="has-text-align-left">How do you make a custom PaperCut report?&nbsp;</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Making a report isn''t a five-minute job; you''ll need to think about what you want to report on and how you want to display that data... but there are also some prerequisites.&nbsp;</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":4} -->\n<h4 class="has-text-align-left">Getting started:</h4>\n<!-- /wp:heading -->\n\n<!-- wp:list {"ordered":true} -->\n<ol><li>PaperCut MF needs to be hosted on an external database (not strictly true, but it''s not worth the extra effort... so pretend we never mentioned it).</li><li>You''ll need to be familiar with the&nbsp;<a rel="noreferrer noopener" target="_blank" href="https://www.papercut.com/kb/Main/DatabaseSchema#overview">PaperCut database schema</a>.&nbsp;</li><li>You will need to understand how to query and manage the external database you are working with.</li><li>You need to understand how Jasper Studio works.</li></ol>\n<!-- /wp:list -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:paragraph -->\n<p>I can see I''ve lost some of you already, sorry! There are plenty of guides for Jasper out there but be warned; there are going to be some hair-pulling moments.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":3} -->\n<h3 class="has-text-align-left">Stop! Report Time - Break it down!&nbsp;</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Whenever we get any request for Professional Services work, we start by taking the requirement and breaking it down into smaller chunks.&nbsp;</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>For a Custom Report, the steps will usually be something like:</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:list -->\n<ul><li>Create the SQL Query (and check it returns the data we expect)</li><li>Add the query to Jasper Studio (the magic)</li><li>Create a basic report to test (the hard bit)</li><li>Tweak the design as needed (the really hard bit)</li></ul>\n<!-- /wp:list -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:paragraph -->\n<p>We wanted to show who was not using PaperCut so we kept the SQL query simple in this example.&nbsp;</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<p><span style="font-weight: 400; color: #770088;">SELECT</span></p>\n<p style="padding-left: 40px;"><span style="font-weight: 400;">tbl_user</span><span style="font-weight: 400; color: #0055aa;">.user_name</span> <span style="font-weight: 400; color: #770088;">AS</span> <span style="font-weight: 400; color: #aa1111;">''Username''</span><span style="font-weight: 400;">,</span></p>\n<p style="padding-left: 40px;"><span style="font-weight: 400;">tbl_user</span><span style="font-weight: 400; color: #0055aa;">.full_name</span> <span style="font-weight: 400; color: #770088;">AS</span> <span style="font-weight: 400; color: #aa1111;">''Full Name''</span><span style="font-weight: 400;">,</span></p>\n<p style="padding-left: 40px;"><span style="font-weight: 400;">tbl_user</span><span style="font-weight: 400; color: #0055aa;">.created_date</span> <span style="font-weight: 400; color: #770088;">AS</span> <span style="font-weight: 400; color: #aa1111;">''Created On''</span><span style="font-weight: 400;">,</span></p>\n<p style="padding-left: 40px;"><span style="font-weight: 400;">tbl_user</span><span style="font-weight: 400; color: #0055aa;">.created_by</span> <span style="font-weight: 400; color: #770088;">AS</span><span style="font-weight: 400; color: #aa1111;"> ''Created By''</span></p>\n<p><span style="font-weight: 400; color: #770088;">FROM</span></p>\n<p style="padding-left: 40px;"><span style="font-weight: 400;">tbl_user</span></p>\n<p><span style="font-weight: 400; color: #770088;">WHERE</span></p>\n<p style="padding-left: 40px;"><span style="font-weight: 400;">tbl_user</span><span style="font-weight: 400; color: #0055aa;">.last_user_activity</span> <span style="font-weight: 400; color: #770088;">IS</span> <span style="font-weight: 400; color: #221199;">NULL</span></p>\n<p><span style="font-weight: 400; color: #770088;">AND</span></p>\n<p style="padding-left: 40px;"><span style="font-weight: 400;">tbl_user</span><span style="font-weight: 400; color: #0055aa;">.deleted</span><span style="font-weight: 400;"> = </span><span style="font-weight: 400; color: #aa1111;">''N''</span><span style="font-weight: 400;">;</span></p>\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:paragraph -->\n<p>This will return users with no activity - ever. After adding the query to Jasper Studio and some drop and drag, we can then run a report from PaperCut that looks like this (as a CSV file).</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:image {"id":8358,"sizeSlug":"large"} -->\n<figure class="wp-block-image size-large"><img src="https://staging.selectec.com/wp-content/uploads/2020/01/papercut-basic-custom-report.jpg" alt="custom PaperCut reports in progress" class="wp-image-8358"/></figure>\n<!-- /wp:image -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:paragraph -->\n<p>After that, there is not much to do other than to use your imagination. No activity <em>ever</em> is a bit extreme, so you might want to report on anyone inactive in the last 30 days or three months. You can do that by tweaking the WHERE:</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<p><span style="font-weight: 400; color: #770088;">WHERE</span></p>\n<p style="padding-left: 40px;"><span style="font-weight: 400;">(</span></p>\n<p style="padding-left: 80px;"><span style="font-weight: 400;">tbl_user</span><span style="font-weight: 400; color: #0055aa;">.last_user_activity</span><span style="font-weight: 400;"> &lt;= dateadd</span><span style="font-weight: 400;">(</span><span style="font-weight: 400;">DAY, -</span><span style="font-weight: 400; color: #116644;">30</span><span style="font-weight: 400;">, getdate</span><span style="font-weight: 400;">())</span></p>\n<p style="padding-left: 40px;"><span style="font-weight: 400; color: #770088;">OR</span></p>\n<p style="padding-left: 80px;"><span style="font-weight: 400;">tbl_user</span><span style="font-weight: 400; color: #0055aa;">.last_user_activity</span> <span style="font-weight: 400; color: #770088;">is</span> <span style="font-weight: 400; color: #221199;">NULL</span></p>\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":3} -->\n<h3 class="has-text-align-left">What''s next?</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>What else would/could be useful for this report? Perhaps you might want to add the sync source? Maybe you will see a pattern and that all internal users are inactive, that may lead you to disable that feature to make the system more secure. You could then expand on the SQL query (like this):</p>\n<!-- /wp:paragraph -->\n\n<p><span style="font-weight: 400; color: #770088;">SELECT</span></p>\n<p style="padding-left: 40px;"><span style="font-weight: 400;">tbl_user<span style="color: #0055aa;">.user_name</span> <span style="color: #770088;">AS</span> <span style="color: #aa1111;">''Username''</span>,</span></p>\n<p style="padding-left: 40px;"><span style="font-weight: 400;">tbl_user<span style="color: #0055aa;">.full_name</span> <span style="color: #770088;">AS</span> <span style="color: #aa1111;">''Full Name''</span>,</span></p>\n<p style="padding-left: 40px;"><span style="font-weight: 400;">tbl_user<span style="color: #0055aa;">.created_date</span> <span style="color: #770088;">AS</span> <span style="color: #aa1111;">''Created On</span>'',</span></p>\n<p style="padding-left: 40px;"><span style="font-weight: 400;">tbl_user<span style="color: #0055aa;">.created_by</span> <span style="color: #770088;">AS</span> <span style="color: #aa1111;">''Created By''</span>,</span></p>\n<p style="padding-left: 40px;"><span style="font-weight: 400;">tbl_user<span style="color: #0055aa;">.primary_user_source_type</span> <span style="color: #770088;">AS</span> <span style="color: #aa1111;">''Sync Source''</span>,</span></p>\n<p style="padding-left: 40px;"><span style="font-weight: 400;">tbl_user<span style="color: #0055aa;">.internal</span> <span style="color: #770088;">AS</span> <span style="color: #aa1111;">''Internal User''</span>,</span></p>\n<p style="padding-left: 40px;"><span style="font-weight: 400;">tbl_user<span style="color: #0055aa;">.disabled_printing</span> <span style="color: #770088;">AS</span> <span style="color: #aa1111;">''Disabled In PaperCut?''</span></span></p>\n<p></p>\n<p><span style="font-weight: 400; color: #770088;">FROM</span></p>\n<p style="padding-left: 40px;"><span style="font-weight: 400;">tbl_user</span></p>\n<p><span style="font-weight: 400; color: #770088;">WHERE</span></p>\n<p style="padding-left: 40px;"><span style="font-weight: 400;">tbl_user<span style="color: #0055aa;">.last_user_activity</span> <span style="color: #770088;">IS</span> <span style="color: #221199;">NULL</span></span></p>\n<p><span style="font-weight: 400; color: #770088;">AND</span></p>\n<p style="padding-left: 40px;"><span style="font-weight: 400;">tbl_user<span style="color: #0055aa;">.deleted</span> = <span style="color: #aa1111;">''N''</span>;</span></p>\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:paragraph -->\n<p>We get something like this:&nbsp;</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:image {"id":8359,"sizeSlug":"large"} -->\n<figure class="wp-block-image size-large"><img src="https://staging.selectec.com/wp-content/uploads/2020/01/papercut-custom-reporting-customisation.jpg" alt="" class="wp-image-8359"/></figure>\n<!-- /wp:image -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:paragraph -->\n<p>You could also work out how to group users, so it is obvious who you need to worry about. For example, you might want anyone inactive for 90+ days to have a red background while anyone inactive for less than five days is green (perhaps they are new so have not had time to use it yet!).&nbsp;</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":3} -->\n<h3 class="has-text-align-left">Pimp my report</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>You have a lot of control over what appears on a report and how that is presented - below is a quick example:</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:image {"id":8360,"sizeSlug":"large"} -->\n<figure class="wp-block-image size-large"><img src="https://staging.selectec.com/wp-content/uploads/2020/01/papercut-customised-report.jpg" alt="" class="wp-image-8360"/></figure>\n<!-- /wp:image -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:paragraph -->\n<p>Our advice is: don''t waste precious time on making the report look pretty, more than likely you are going to export the report to a CSV and a CSV does not care about your logo, HTML markup or coloured borders around the footer. You can (and we have) make fairly pretty reports, but experience has shown us it was not worth the effort. If we make a report for you, feel free to dress it up a bit :)</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":4} -->\n<h4 class="has-text-align-left">If you wish to talk to us about custom PaperCut reports, then reach out via <a href="https://staging.selectec.com/contact/">email</a>, Slack (like all the cool cats) or <a href="https://staging.selectec.com/contact/">good old fashioned phone</a>.</h4>\n<!-- /wp:heading -->', 'Custom PaperCut reports', '', 'publish', 'closed', 'closed', '', 'custom-papercut-reports', '', '', '2020-02-03 09:51:40', '2020-02-03 09:51:40', '', 0, 'http://staging.selectec.com/?p=8352', 27, 'post', '', 0),
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(8393, 33, '2020-01-28 10:43:57', '2020-01-28 10:43:57', '<!-- wp:paragraph -->\n<p>Can PaperCut MF report on…?</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>PaperCut has tons of custom PaperCut report options, and we often receive support tickets asking how to create custom reports; they usually start "can PaperCut report on (insert variable here)" and is one of those <em>if I had a penny</em> questions. So, if your question is can <em>PaperCut report on</em>..., more than likely the answer is yes. You have probably missed it in all the pre-built reports available (don''t forget to look at the ad-hoc report options). But, sometimes your customer needs a bespoke report based on their unique print/copy/scan/user data.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:paragraph -->\n<p>Luckily, PaperCut has your back here and allows you to create custom reports. Now, this is nothing new as you could have just used any number of tools to query the data in the external database but, to make life easier, PaperCut has now opened up the third-party reports engine it uses (<a href="https://community.jaspersoft.com/project/jaspersoft-studio">Jasperstudio</a>). Plus, these custom reports show up in the PaperCut Reports tab - cool, huh?!</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:image {"id":8353,"sizeSlug":"large"} -->\n<figure class="wp-block-image size-large"><img src="https://staging.selectec.com/wp-content/uploads/2020/01/papercut-custom-reports.jpg" alt="custom PaperCut reports" class="wp-image-8353"/></figure>\n<!-- /wp:image -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:paragraph -->\n<p>One frequently requested custom PaperCut report is user activity. Granted, it was more of an issue before PaperCut offered unlimited users in v19, but site Admins still wish to see who is not actively using the system. Perhaps they need some training, maybe they are printing in an untracked manner (and you need to fix that), or perhaps they left the organisation and you need to do a bit of housekeeping. </p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Who knows? Either way, our partners often ask us if PaperCut includes a report that will show inactive users.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":3} -->\n<h3 class="has-text-align-left">How do you make a custom PaperCut report?&nbsp;</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Making a report isn''t a five-minute job; you''ll need to think about what you want to report on and how you want to display that data... but there are also some prerequisites. </p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":4} -->\n<h4 class="has-text-align-left">Getting started:</h4>\n<!-- /wp:heading -->\n\n<!-- wp:list {"ordered":true} -->\n<ol><li>PaperCut MF needs to be hosted on an external database (not strictly true, but it''s not worth the extra effort... so pretend we never mentioned it).</li><li>You''ll need to be familiar with the <a rel="noreferrer noopener" target="_blank" href="https://www.papercut.com/kb/Main/DatabaseSchema#overview">PaperCut database schema</a>. </li><li>You will need to understand how to query and manage the external database you are working with.</li><li>You need to understand how Jasper Studio works.</li></ol>\n<!-- /wp:list -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:paragraph -->\n<p>I can see I''ve lost some of you already, sorry! There are plenty of guides for Jasper out there but be warned; there are going to be some hair-pulling moments.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":3} -->\n<h3 class="has-text-align-left">Stop! Report Time - Break it down!&nbsp;</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Whenever we get any request for Professional Services work, we start by taking the requirement and breaking it down into smaller chunks.&nbsp;</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>For a Custom Report, the steps will usually be something like:</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:list -->\n<ul><li>Create the SQL Query (and check it returns the data we expect)</li><li>Add the query to Jasper Studio (the magic)</li><li>Create a basic report to test (the hard bit)</li><li>Tweak the design as needed (the really hard bit)</li></ul>\n<!-- /wp:list -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:paragraph -->\n<p>We wanted to show who was not using PaperCut so we kept the SQL query simple in this example.&nbsp;</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<p><span style="font-weight: 400; color: #770088;">SELECT</span></p>\n<p style="padding-left: 40px;"><span style="font-weight: 400;">tbl_user</span><span style="font-weight: 400; color: #0055aa;">.user_name</span> <span style="font-weight: 400; color: #770088;">AS</span> <span style="font-weight: 400; color: #aa1111;">''Username''</span><span style="font-weight: 400;">,</span></p>\n<p style="padding-left: 40px;"><span style="font-weight: 400;">tbl_user</span><span style="font-weight: 400; color: #0055aa;">.full_name</span> <span style="font-weight: 400; color: #770088;">AS</span> <span style="font-weight: 400; color: #aa1111;">''Full Name''</span><span style="font-weight: 400;">,</span></p>\n<p style="padding-left: 40px;"><span style="font-weight: 400;">tbl_user</span><span style="font-weight: 400; color: #0055aa;">.created_date</span> <span style="font-weight: 400; color: #770088;">AS</span> <span style="font-weight: 400; color: #aa1111;">''Created On''</span><span style="font-weight: 400;">,</span></p>\n<p style="padding-left: 40px;"><span style="font-weight: 400;">tbl_user</span><span style="font-weight: 400; color: #0055aa;">.created_by</span> <span style="font-weight: 400; color: #770088;">AS</span><span style="font-weight: 400; color: #aa1111;"> ''Created By''</span></p>\n<p><span style="font-weight: 400; color: #770088;">FROM</span></p>\n<p style="padding-left: 40px;"><span style="font-weight: 400;">tbl_user</span></p>\n<p><span style="font-weight: 400; color: #770088;">WHERE</span></p>\n<p style="padding-left: 40px;"><span style="font-weight: 400;">tbl_user</span><span style="font-weight: 400; color: #0055aa;">.last_user_activity</span> <span style="font-weight: 400; color: #770088;">IS</span> <span style="font-weight: 400; color: #221199;">NULL</span></p>\n<p><span style="font-weight: 400; color: #770088;">AND</span></p>\n<p style="padding-left: 40px;"><span style="font-weight: 400;">tbl_user</span><span style="font-weight: 400; color: #0055aa;">.deleted</span><span style="font-weight: 400;"> = </span><span style="font-weight: 400; color: #aa1111;">''N''</span><span style="font-weight: 400;">;</span></p>\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:paragraph -->\n<p>This will return users with no activity - ever. After adding the query to Jasper Studio and some drop and drag, we can then run a report from PaperCut that looks like this (as a CSV file).</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:image {"id":8358,"sizeSlug":"large"} -->\n<figure class="wp-block-image size-large"><img src="https://staging.selectec.com/wp-content/uploads/2020/01/papercut-basic-custom-report.jpg" alt="custom PaperCut reports in progress" class="wp-image-8358"/></figure>\n<!-- /wp:image -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:paragraph -->\n<p>After that, there is not much to do other than to use your imagination. No activity <em>ever</em> is a bit extreme, so you might want to report on anyone inactive in the last 30 days or three months. You can do that by tweaking the WHERE:</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<p><span style="font-weight: 400; color: #770088;">WHERE</span></p>\n<p style="padding-left: 40px;"><span style="font-weight: 400;">(</span></p>\n<p style="padding-left: 80px;"><span style="font-weight: 400;">tbl_user</span><span style="font-weight: 400; color: #0055aa;">.last_user_activity</span><span style="font-weight: 400;"> &lt;= dateadd</span><span style="font-weight: 400;">(</span><span style="font-weight: 400;">DAY, -</span><span style="font-weight: 400; color: #116644;">30</span><span style="font-weight: 400;">, getdate</span><span style="font-weight: 400;">())</span></p>\n<p style="padding-left: 40px;"><span style="font-weight: 400; color: #770088;">OR</span></p>\n<p style="padding-left: 80px;"><span style="font-weight: 400;">tbl_user</span><span style="font-weight: 400; color: #0055aa;">.last_user_activity</span> <span style="font-weight: 400; color: #770088;">is</span> <span style="font-weight: 400; color: #221199;">NULL</span></p>\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":3} -->\n<h3 class="has-text-align-left">What''s next?</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>What else would/could be useful for this report? Perhaps you might want to add the sync source? Maybe you will see a pattern and that all internal users are inactive, that may lead you to disable that feature to make the system more secure. You could then expand on the SQL query (like this):</p>\n<!-- /wp:paragraph -->\n\n<p><span style="font-weight: 400; color: #770088;">SELECT</span></p>\n<p style="padding-left: 40px;"><span style="font-weight: 400;">tbl_user<span style="color: #0055aa;">.user_name</span> <span style="color: #770088;">AS</span> <span style="color: #aa1111;">''Username''</span>,</span></p>\n<p style="padding-left: 40px;"><span style="font-weight: 400;">tbl_user<span style="color: #0055aa;">.full_name</span> <span style="color: #770088;">AS</span> <span style="color: #aa1111;">''Full Name''</span>,</span></p>\n<p style="padding-left: 40px;"><span style="font-weight: 400;">tbl_user<span style="color: #0055aa;">.created_date</span> <span style="color: #770088;">AS</span> <span style="color: #aa1111;">''Created On</span>'',</span></p>\n<p style="padding-left: 40px;"><span style="font-weight: 400;">tbl_user<span style="color: #0055aa;">.created_by</span> <span style="color: #770088;">AS</span> <span style="color: #aa1111;">''Created By''</span>,</span></p>\n<p style="padding-left: 40px;"><span style="font-weight: 400;">tbl_user<span style="color: #0055aa;">.primary_user_source_type</span> <span style="color: #770088;">AS</span> <span style="color: #aa1111;">''Sync Source''</span>,</span></p>\n<p style="padding-left: 40px;"><span style="font-weight: 400;">tbl_user<span style="color: #0055aa;">.internal</span> <span style="color: #770088;">AS</span> <span style="color: #aa1111;">''Internal User''</span>,</span></p>\n<p style="padding-left: 40px;"><span style="font-weight: 400;">tbl_user<span style="color: #0055aa;">.disabled_printing</span> <span style="color: #770088;">AS</span> <span style="color: #aa1111;">''Disabled In PaperCut?''</span></span></p>\n<p> </p>\n<p><span style="font-weight: 400; color: #770088;">FROM</span></p>\n<p style="padding-left: 40px;"><span style="font-weight: 400;">tbl_user</span></p>\n<p><span style="font-weight: 400; color: #770088;">WHERE</span></p>\n<p style="padding-left: 40px;"><span style="font-weight: 400;">tbl_user<span style="color: #0055aa;">.last_user_activity</span> <span style="color: #770088;">IS</span> <span style="color: #221199;">NULL</span></span></p>\n<p><span style="font-weight: 400; color: #770088;">AND</span></p>\n<p style="padding-left: 40px;"><span style="font-weight: 400;">tbl_user<span style="color: #0055aa;">.deleted</span> = <span style="color: #aa1111;">''N''</span>;</span></p>\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:paragraph -->\n<p>We get something like this: </p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:image {"id":8359,"sizeSlug":"large"} -->\n<figure class="wp-block-image size-large"><img src="https://staging.selectec.com/wp-content/uploads/2020/01/papercut-custom-reporting-customisation.jpg" alt="" class="wp-image-8359"/></figure>\n<!-- /wp:image -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:paragraph -->\n<p>You could also work out how to group users, so it is obvious who you need to worry about. For example, you might want anyone inactive for 90+ days to have a red background while anyone inactive for less than five days is green (perhaps they are new so have not had time to use it yet!).&nbsp;</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":3} -->\n<h3 class="has-text-align-left">Pimp my report</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>You have a lot of control over what appears on a report and how that is presented - below is a quick example:</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:image {"id":8360,"sizeSlug":"large"} -->\n<figure class="wp-block-image size-large"><img src="https://staging.selectec.com/wp-content/uploads/2020/01/papercut-customised-report.jpg" alt="" class="wp-image-8360"/></figure>\n<!-- /wp:image -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:paragraph -->\n<p>Our advice is: don''t waste precious time on making the report look pretty, more than likely you are going to export the report to a CSV and a CSV does not care about your logo, HTML markup or coloured borders around the footer. You can (and we have) make fairly pretty reports, but experience has shown us it was not worth the effort. If we make a report for you, feel free to dress it up a bit :)</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":4} -->\n<h4 class="has-text-align-left">If you wish to talk to us about custom PaperCut reports, then reach out via <a href="https://staging.selectec.com/contact/">email</a>, Slack (like all the cool cats) or <a href="https://staging.selectec.com/contact/">good old fashioned phone</a>.</h4>\n<!-- /wp:heading -->', 'Custom PaperCut reports', '', 'inherit', 'closed', 'closed', '', '8352-revision-v1', '', '', '2020-01-28 10:43:57', '2020-01-28 10:43:57', '', 8352, 'http://staging.selectec.com/8352-revision-v1/', 0, 'revision', '', 0);
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(8394, 37, '2020-02-12 14:38:00', '2020-02-12 14:38:00', '<!-- wp:image {"id":8423,"sizeSlug":"large"} -->\n<figure class="wp-block-image size-large"><img src="https://staging.selectec.com/wp-content/uploads/2020/02/32-bit-menace.png" alt="32-bit operating systems" class="wp-image-8423"/></figure>\n<!-- /wp:image -->\n\n<!-- wp:paragraph -->\n<p>A long time ago, in a country far far away... PaperCut announced they were removing support for 32-bit Windows servers. At the time there was a bit of confusion about the last version that could be used (it''s 18.0.5 if you didn''t know).</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>More recently, PaperCut announced that there would no longer be any client support for 32-bit operating systems and this seems to have caused a bit of confusion. What is more surprising, is that there are still people out there using 32-bit operating systems! So grab yourself a cup of coffee and a small snack, and we can go over some of the questions you may have around this.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":30} -->\n<div style="height:30px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":3} -->\n<h3 class="has-text-align-left"><strong>So, what has happened?&nbsp;</strong></h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>PaperCut removed the 32-bit PC-Client from the PaperCut NG/MF installer from version 19.0+. It&nbsp;<em>doesn''t</em>&nbsp;mean that 32-bit devices can''t print, it just means you can''t install the optional applications used for account selection (and other bits) on the user''s machine.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":30} -->\n<div style="height:30px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":3} -->\n<h3 class="has-text-align-left"><strong>Is there a way around it?</strong></h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Now, while the version with 19.0+ can''t install, PaperCut have very kindly included a download link for the client on their handy "<a target="_blank" href="https://www.google.com/url?q=https://www.papercut.com/kb/Main/EndOfLife32BitOperatingSystems&amp;sa=D&amp;ust=1579602791591000&amp;usg=AFQjCNFeEyJKcltYlRiOCkJbIN8yJITVZQ" rel="noreferrer noopener">End of Life for 32-Bit Operating Systems</a>" article. So while it doesn''t come with the software, it will still work with later versions of PaperCut hopefully giving IT teams more time to upgrade their older 32-bit machines.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":30} -->\n<div style="height:30px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":3} -->\n<h3 class="has-text-align-left"><strong>What if my 32-bit installation is on a local cache/package management/login script?</strong></h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>It could get tricky if PaperCut NG/MF was installed and deployed using the local cache version, a package management system, or a login script. To launch directly from the share for those machines you would need to update the policy or script to use the older version or do a full install of the client onto those machines which may be easier as the 32-bit client will no longer receive any updates.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":30} -->\n<div style="height:30px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:separator -->\n<hr class="wp-block-separator"/>\n<!-- /wp:separator -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:paragraph -->\n<p>Hopefully, that has cleared everything up and don''t forget if you have an older 32-bit machine and it has a 64-bit capable CPU you could always put a proper OS on it like Linux instead. ;-)</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:paragraph -->\n<p>[well]<strong>TL;DR:</strong>&nbsp;32-bit client machines can still print where newer versions of PaperCut are being used, and there is a pc-client binary you can install if account selection is needed, but PaperCut no longer includes that binary.[/well]</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":3} -->\n<h3 class="has-text-align-left">As always, if you have any more questions regarding 32-bit Windows servers EOL, then <a href="https://staging.selectec.com/contact/">get in touch</a> with a member of the support team.</h3>\n<!-- /wp:heading -->', 'PaperCut ends client support for 32-bit operating systems', '', 'publish', 'closed', 'closed', '', 'papercut-ends-client-support-for-32-bit-operating-systems', '', '', '2020-02-13 08:53:25', '2020-02-13 08:53:25', '', 0, 'http://staging.selectec.com/?p=8394', 26, 'post', '', 0),
(8398, 33, '2020-01-28 12:07:38', '2020-01-28 12:07:38', '', 'colour-detection-mode', '', 'inherit', 'closed', 'closed', '', 'colour-detection-mode', '', '', '2020-01-28 12:07:38', '2020-01-28 12:07:38', '', 8320, 'http://staging.selectec.com/wp-content/uploads/2020/01/colour-detection-mode.jpg', 0, 'attachment', 'image/jpeg', 0),
(8399, 33, '2020-01-28 12:08:20', '2020-01-28 12:08:20', '', 'greyscale-image-check', '', 'inherit', 'closed', 'closed', '', 'greyscale-image-check', '', '', '2020-01-28 12:08:20', '2020-01-28 12:08:20', '', 8320, 'http://staging.selectec.com/wp-content/uploads/2020/01/greyscale-image-check.jpg', 0, 'attachment', 'image/jpeg', 0),
(8400, 33, '2020-01-28 12:09:29', '2020-01-28 12:09:29', '', 'recolour-image', '', 'inherit', 'closed', 'closed', '', 'recolour-image', '', '', '2020-01-28 12:09:29', '2020-01-28 12:09:29', '', 8320, 'http://staging.selectec.com/wp-content/uploads/2020/01/recolour-image.jpg', 0, 'attachment', 'image/jpeg', 0),
(8401, 33, '2020-01-28 12:10:13', '2020-01-28 12:10:13', '<!-- wp:image {"id":8377,"sizeSlug":"large"} -->\n<figure class="wp-block-image size-large"><img src="https://staging.selectec.com/wp-content/uploads/2020/01/troubleshoot-papercut.png" alt="" class="wp-image-8377"/></figure>\n<!-- /wp:image -->\n\n<!-- wp:html -->\n<p style="text-align:center; font-size: 22px; line-height: 1.5em; ">If you''ve been having PaperCut Print Analysis issues, either you or the customer noticed that PaperCut MF is getting confused as to what printed out by not detecting the print job correctly... and that isn''t good.</p>\n<!-- /wp:html -->\n\n<!-- wp:spacer {"height":30} -->\n<div style="height:30px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":3} -->\n<h3 class="has-text-align-left">Why do I have PaperCut Print Analysis issues?&nbsp;</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>It is no excuse, but there are a lot of drivers out there... and some (like U2) move in mysterious ways. This makes it hard for PaperCut MF to detect what it needs know about the job to get the analysis correct.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Common issues include:</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:list {"ordered":true} -->\n<ol><li>Colour pages detected as greyscale (or vice versa)</li><li>Not applying duplex discount (detects pages as simplex)</li><li>The page count is incorrect</li><li>Leaflet or N-Up printing costings are incorrect</li></ol>\n<!-- /wp:list -->\n\n<!-- wp:paragraph -->\n<p>Hopefully, these issues are detected during install testing and fixed before the customer is let loose on the system.&nbsp;</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>However, if analysis issues are left undetected they can have a serious impact on reports; and that could lead to some awkward conversations when it comes to billing.&nbsp;</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>(<strong>NB</strong> - don''t use a print monitoring solution for billing end customers, use a dedicated meter billing system like KPAX) there are all sorts of&nbsp;<a rel="noreferrer noopener" target="_blank" href="https://www.papercut.com/kb/Main/ComparingDeviceMetersToPaperCutLogs">reasons</a>&nbsp;the count could be wrong regardless of PaperCut detecting the jobs correctly.&nbsp;</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":3} -->\n<h3 class="has-text-align-left">How to tackle your PaperCut Print Analysis issues</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>What do the Selectec support team do when they get questions like this? Good question! Well, other than fighting over who gets the ticket, we grab a&nbsp;<a rel="noreferrer noopener" target="_blank" href="https://www.grenade.com/uk/grenade-energy/original">grenade energy drink</a>&nbsp;and go through a few steps (as below). You can save time and follow the process, and if in the end you still need us, you will know what to send us. What can go wrong?</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":4} -->\n<h4 class="has-text-align-left">Step 1</h4>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Have a read of this previous guide we made - <a href="https://staging.selectec.com/windows-papercut-best-practises-part1/">Windows &amp; PaperCut best practises (part 1)</a>.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Pay close attention to the advanced printing features and bidirectional support options. Once they are off, try to print again.&nbsp;</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":4} -->\n<h4 class="has-text-align-left">Step 2</h4>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Check that you got the colour detection method correct. PaperCut has three options, and the most popular is page-level detection - but if the device (and or queue) is set to grayscale, then use the first option. Make sure this is set correctly or you will run into trouble! In most instances, page-level is perfect, and when installing a queue PaperCut does its best to select the best mode.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:image {"id":8398,"sizeSlug":"large"} -->\n<figure class="wp-block-image size-large"><img src="https://staging.selectec.com/wp-content/uploads/2020/01/colour-detection-mode.jpg" alt="" class="wp-image-8398"/></figure>\n<!-- /wp:image -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":3} -->\n<h3 class="has-text-align-left">Tried those and still broken, what next?</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Head on over to two of our favourite pages on the internet:</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>1. Check out the <a href="https://www.papercut.com/products/mf/release-history/">PaperCut MF release notes</a> - have a search (ctrl+f in Chrome) for your printer make and see if a fix has been listed in a recent update. If it is... update!&nbsp;</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>2. Visit the PaperCut <a href="https://www.papercut.com/kb/Main/KnownIssues">known issues page</a>. Is your issue listed? If so, does it include a time frame or fix (if yes, YAY!) and either ask for the hotfix or update? If it is not a known issue then we have some work to do, so grab a coffee.&nbsp;</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":30} -->\n<div style="height:30px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:html -->\n<p>[well] <h2>Side note - Picture This!</h2></p>\n<!-- /wp:html -->\n\n<!-- wp:paragraph -->\n<p>Do you have a document that is being detected as colour yet it all looks B&amp;W to you? Does it have an image (perhaps in the letterhead)?&nbsp;</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Colour is a tricky thing - a solid test is to ignore that image for now and create a two-page Microsoft Word document with one word on each page, the text on page one should be in the default blank font colour, and then the text on page two should be changed to be a colour (go for red).&nbsp;</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Now... print it. Did PaperCut detect the job correctly? If it did, that means the image you were using is causing the issue. You can go further to test this by grabbing a sample greyscale Tiff file from <a href="https://memory.loc.gov/ammem/pictel/images/cutout/full/ny1b3g4.tif">here</a>.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>...add that to a new Word document and print it, we bet that it''s detected as greyscale. If you check the properties, you will see the low bit depth.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:image {"id":8399,"sizeSlug":"large"} -->\n<figure class="wp-block-image size-large"><img src="https://staging.selectec.com/wp-content/uploads/2020/01/greyscale-image-check.jpg" alt="" class="wp-image-8399"/></figure>\n<!-- /wp:image -->\n\n<!-- wp:paragraph -->\n<p>Now, you could "re-colour" your proper image in Word and set it to grayscale - that may help.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:image {"id":8400,"sizeSlug":"large"} -->\n<figure class="wp-block-image size-large"><img src="https://staging.selectec.com/wp-content/uploads/2020/01/recolour-image.jpg" alt="" class="wp-image-8400"/></figure>\n<!-- /wp:image -->\n\n<!-- wp:paragraph -->\n<p>We mention this because a B&amp;W document detected as being in colour comes up a lot, and it''s because the image contains some form of colour and is not actually greyscale. [/well]</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":3} -->\n<h3 class="has-text-align-left">The real fun starts here.</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>After you''ve done all the basics then really we need to make sure that you are on the latest version of MF. I know, I know, you already checked the release notes without any joy, but it is always wise to troubleshoot off the latest code and who knows, it may just fix it.&nbsp;</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Now, if updating the customer''s install is going to cause trouble (perhaps they have a lengthy change request process, or they ran out of M&amp;S) then grab the same driver and test it on your installation of PaperCut. Did it work? If so you know it is fixed! If not - we move onto the next part of the process. </p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":3} -->\n<h3 class="has-text-align-left">Is the driver causing your PaperCut Print Analysis issue?</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>If possible, try a different driver. Life is short, maybe an older/newer/universal driver will work, and we can all move on. However,  if the existing driver has specific functionality that the other drives are missing (we know you like your finishing options), then consider installing 2-3 test queues with different drivers. This way, you can see if one of the new options prints as expected and PaperCut detects everything correctly.&nbsp;</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>In fact, try a completely different driver - you don''t need to waste paper, get it held by PaperCut using a <a rel="noreferrer noopener" target="_blank" href="https://staging.selectec.com/windows-papercut-best-practises-part1/">Nul</a> port and see if PaperCut detects everything correctly once printed to the Nul port.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Using a driver like the PaperCut PS driver, is also another good idea, does that work? If so, you know it should work (if it works on one driver, why not your one?).</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>In all honesty, if you can recreate the issue on your setup using the latest code, then send us the driver download link, and we will do the rest.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":3} -->\n<h3 class="has-text-align-left">No luck or not wanting to try a different driver?</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Man, you are in for a treat! We need some logs and some data (or just data - depends on how you say it!). We need you to enable debugging in two places and perform some testing that highlights the issue.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>The two places to enable debug are the PaperCut Application Server and PaperCut Print Provider.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><a href="http://www.papercut.com/kb/Main/HowToEnableDebugInNG">How to enable debug in NG</a> </p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><a href="http://www.papercut.com/kb/Main/HowToEnableDebugInThePrintProvider">How to enable debug in the print provider</a></p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Enable those options and send some print jobs that will have the issue.&nbsp;</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Both sets of logs will provide useful information for us to troubleshoot any odd or intermittent issues. Get them switched on and wait for the problem to manifest itself again.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>On top of that, if we can get the following bits together, we can likely provide a result promptly as opposed to having to go back-and-forth.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>We''ll need to know, if not already known:</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:list -->\n<ul><li>PaperCut version (e.g. 19.2.3)</li><li>Operating System on the server (e.g. Windows 2012):</li><li>Operating System on the client (e.g. Windows 10):</li><li>Brand and model of the printer (e.g. HP LaserJet 2300):</li><li>Driver name (e.g. HP Universal Driver):</li><li>Link to download the driver:&nbsp;<a target="_blank" href="http://www.hp.com/downloads/2300.exe" rel="noreferrer noopener">www.hp.com/downloads/2300.exe</a>&nbsp;</li></ul>\n<!-- /wp:list -->\n\n<!-- wp:paragraph -->\n<p>As drivers are often regional, we ask for the download link. If we download the driver, it may be different from the one you are using and as a result, we might not be able to get the same results.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:paragraph -->\n<p>[well] <strong>TL DR;</strong> update PaperCut - if that doesn''t help change the driver if that fails to email us the problem driver and we''ll see what we can do.&nbsp;[/well]</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left"} -->\n<h2 class="has-text-align-left">Simple huh!</h2>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Hopefully, the issue was resolved without the need for logs; it is rare a print analysis issue can''t be recreated by simply using the same driver on another install.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>And that... is that! If you were reading this and had a problem, then we hope our methodology helped you work through the issue, and it adds context to why we sometimes ask for certain information.&nbsp;</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":4} -->\n<h4 class="has-text-align-left">As always, if things aren''t going to plan and you need a hand <a href="https://staging.selectec.com/contact/">get in touch</a> with the team, we''re happy to help!</h4>\n<!-- /wp:heading -->', 'Troubleshoot PaperCut Print Analysis issues', '', 'inherit', 'closed', 'closed', '', '8320-revision-v1', '', '', '2020-01-28 12:10:13', '2020-01-28 12:10:13', '', 8320, 'http://staging.selectec.com/8320-revision-v1/', 0, 'revision', '', 0),
(8403, 33, '2020-01-29 09:22:55', '2020-01-29 09:22:55', '<!-- wp:image {"id":8377,"sizeSlug":"large"} -->\n<figure class="wp-block-image size-large"><img src="https://staging.selectec.com/wp-content/uploads/2020/01/troubleshoot-papercut.png" alt="" class="wp-image-8377"/></figure>\n<!-- /wp:image -->\n\n<!-- wp:html -->\n<p style="text-align:center; font-size: 22px; line-height: 1.5em; ">If you''ve been having PaperCut Print Analysis issues, either you or the customer noticed that PaperCut MF is getting confused as to what printed out by not detecting the print job correctly... and that isn''t good.</p>\n<!-- /wp:html -->\n\n<!-- wp:spacer {"height":30} -->\n<div style="height:30px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":3} -->\n<h3 class="has-text-align-left">Why do I have PaperCut Print Analysis issues?&nbsp;</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>It is no excuse, but there are a lot of drivers out there... and some (like U2) move in mysterious ways. This makes it hard for PaperCut MF to detect what it needs know about the job to get the analysis correct.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Common issues include:</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:list {"ordered":true} -->\n<ol><li>Colour pages detected as greyscale (or vice versa)</li><li>Not applying duplex discount (detects pages as simplex)</li><li>The page count is incorrect</li><li>Leaflet or N-Up printing costings are incorrect</li></ol>\n<!-- /wp:list -->\n\n<!-- wp:paragraph -->\n<p>Hopefully, these issues are detected during install testing and fixed before the customer is let loose on the system.&nbsp;</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>However, if analysis issues are left undetected they can have a serious impact on reports; and that could lead to some awkward conversations when it comes to billing.&nbsp;</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>(<strong>NB</strong> - don''t use a print monitoring solution for billing end customers, use a dedicated meter billing system like KPAX) there are all sorts of&nbsp;<a rel="noreferrer noopener" target="_blank" href="https://www.papercut.com/kb/Main/ComparingDeviceMetersToPaperCutLogs">reasons</a>&nbsp;the count could be wrong regardless of PaperCut detecting the jobs correctly.&nbsp;</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":3} -->\n<h3 class="has-text-align-left">How to tackle your PaperCut Print Analysis issues</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>What do the Selectec support team do when they get questions like this? Good question! Well, other than fighting over who gets the ticket, we grab a&nbsp;<a rel="noreferrer noopener" target="_blank" href="https://www.grenade.com/uk/grenade-energy/original">grenade energy drink</a>&nbsp;and go through a few steps (as below). You can save time and follow the process, and if in the end you still need us, you will know what to send us. What can go wrong?</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":4} -->\n<h4 class="has-text-align-left">Step 1</h4>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Have a read of this previous guide we made - <a href="https://staging.selectec.com/windows-papercut-best-practises-part1/">Windows &amp; PaperCut best practises (part 1)</a>.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Pay close attention to the advanced printing features and bidirectional support options. Once they are off, try to print again.&nbsp;</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":4} -->\n<h4 class="has-text-align-left">Step 2</h4>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Check that you got the colour detection method correct. PaperCut has three options, and the most popular is page-level detection - but if the device (and or queue) is set to grayscale, then use the first option. Make sure this is set correctly or you will run into trouble! In most instances, page-level is perfect, and when installing a queue PaperCut does its best to select the best mode.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:image {"id":8398,"sizeSlug":"large"} -->\n<figure class="wp-block-image size-large"><img src="https://staging.selectec.com/wp-content/uploads/2020/01/colour-detection-mode.jpg" alt="" class="wp-image-8398"/></figure>\n<!-- /wp:image -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":3} -->\n<h3 class="has-text-align-left">Tried those and still broken, what next?</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Head on over to two of our favourite pages on the internet:</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>1. Check out the <a href="https://www.papercut.com/products/mf/release-history/">PaperCut MF release notes</a> - have a search (ctrl+f in Chrome) for your printer make and see if a fix has been listed in a recent update. If it is... update!&nbsp;</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>2. Visit the PaperCut <a href="https://www.papercut.com/kb/Main/KnownIssues">known issues page</a>. Is your issue listed? If so, does it include a time frame or fix (if yes, YAY!) and either ask for the hotfix or update? If it is not a known issue then we have some work to do, so grab a coffee.&nbsp;</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":30} -->\n<div style="height:30px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:html -->\n<p>[well] <h2>Side note - Picture This!</h2></p>\n<!-- /wp:html -->\n\n<!-- wp:paragraph -->\n<p>Do you have a document that is being detected as colour yet it all looks B&amp;W to you? Does it have an image (perhaps in the letterhead)?&nbsp;</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Colour is a tricky thing - a solid test is to ignore that image for now and create a two-page Microsoft Word document with one word on each page, the text on page one should be in the default blank font colour, and then the text on page two should be changed to be a colour (go for red).&nbsp;</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Now... print it. Did PaperCut detect the job correctly? If it did, that means the image you were using is causing the issue. You can go further to test this by grabbing a sample greyscale Tiff file from <a href="https://memory.loc.gov/ammem/pictel/images/cutout/full/ny1b3g4.tif">here</a>.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>...add that to a new Word document and print it, we bet that it''s detected as greyscale. If you check the properties, you will see the low bit depth.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:image {"id":8399,"sizeSlug":"large"} -->\n<figure class="wp-block-image size-large"><img src="https://staging.selectec.com/wp-content/uploads/2020/01/greyscale-image-check.jpg" alt="" class="wp-image-8399"/></figure>\n<!-- /wp:image -->\n\n<!-- wp:paragraph -->\n<p>Now, you could "re-colour" your proper image in Word and set it to grayscale - that may help.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:image {"id":8400,"sizeSlug":"large"} -->\n<figure class="wp-block-image size-large"><img src="https://staging.selectec.com/wp-content/uploads/2020/01/recolour-image.jpg" alt="" class="wp-image-8400"/></figure>\n<!-- /wp:image -->\n\n<!-- wp:paragraph -->\n<p>We mention this because a B&amp;W document detected as being in colour comes up a lot, and it''s because the image contains some form of colour and is not actually greyscale. [/well]</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":3} -->\n<h3 class="has-text-align-left">The real fun starts here.</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>After you''ve done all the basics then really we need to make sure that you are on the latest version of MF. I know, I know, you already checked the release notes without any joy, but it is always wise to troubleshoot off the latest code and who knows, it may just fix it.&nbsp;</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Now, if updating the customer''s install is going to cause trouble (perhaps they have a lengthy change request process, or they ran out of M&amp;S) then grab the same driver and test it on your installation of PaperCut. Did it work? If so you know it is fixed! If not - we move onto the next part of the process.&nbsp;</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":3} -->\n<h3 class="has-text-align-left">Is the driver causing your PaperCut Print Analysis issue?</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>If possible, try a different driver. Life is short, maybe an older/newer/universal driver will work, and we can all move on. However,  if the existing driver has specific functionality that the other drives are missing (we know you like your finishing options), then consider installing 2-3 test queues with different drivers. This way, you can see if one of the new options prints as expected and PaperCut detects everything correctly.&nbsp;</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>In fact, try a completely different driver - you don''t need to waste paper, get it held by PaperCut using a&nbsp;<a rel="noreferrer noopener" target="_blank" href="https://staging.selectec.com/windows-papercut-best-practises-part1/">Nul</a>&nbsp;port and see if PaperCut detects everything correctly once printed to the Nul port.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Using a driver like the PaperCut PS driver, is also another good idea, does that work? If so, you know it should work (if it works on one driver, why not your one?).</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>In all honesty, if you can recreate the issue on your setup using the latest code, then send us the driver download link, and we will do the rest.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":3} -->\n<h3 class="has-text-align-left">No luck or not wanting to try a different driver?</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Man, you are in for a treat! We need some logs and some data (or just data - depends on how you say it!). We need you to enable debugging in two places and perform some testing that highlights the issue.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>The two places to enable debug are the PaperCut Application Server and PaperCut Print Provider.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><a href="http://www.papercut.com/kb/Main/HowToEnableDebugInNG">How to enable debug in NG</a> </p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><a href="http://www.papercut.com/kb/Main/HowToEnableDebugInThePrintProvider">How to enable debug in the print provider</a></p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Enable those options and send some print jobs that will have the issue.&nbsp;</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Both sets of logs will provide useful information for us to troubleshoot any odd or intermittent issues. Get them switched on and wait for the problem to manifest itself again.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>On top of that, if we can get the following bits together, we can likely provide a result promptly as opposed to having to go back-and-forth.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>We''ll need to know, if not already known:</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:list -->\n<ul><li>PaperCut version (e.g. 19.2.3)</li><li>Operating System on the server (e.g. Windows 2012):</li><li>Operating System on the client (e.g. Windows 10):</li><li>Brand and model of the printer (e.g. HP LaserJet 2300):</li><li>Driver name (e.g. HP Universal Driver):</li><li>Link to download the driver:&nbsp;<a target="_blank" href="http://www.hp.com/downloads/2300.exe" rel="noreferrer noopener">www.hp.com/downloads/2300.exe</a>&nbsp;</li></ul>\n<!-- /wp:list -->\n\n<!-- wp:paragraph -->\n<p>As drivers are often regional, we ask for the download link. If we download the driver, it may be different from the one you are using and as a result, we might not be able to get the same results.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:paragraph -->\n<p>[well] <strong>TL DR;</strong> update PaperCut - if that doesn''t help change the driver if that fails to email us the problem driver and we''ll see what we can do.&nbsp;[/well]</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left"} -->\n<h2 class="has-text-align-left">Simple huh!</h2>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Hopefully, the issue was resolved without the need for logs; it is rare a print analysis issue can''t be recreated by simply using the same driver on another install.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>And that... is that! If you were reading this and had a problem, then we hope our methodology helped you work through the issue, and it adds context to why we sometimes ask for certain information.&nbsp;</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":4} -->\n<h4 class="has-text-align-left">As always, if things aren''t going to plan and you need a hand <a href="https://staging.selectec.com/contact/">get in touch</a> with the team, we''re happy to help!</h4>\n<!-- /wp:heading -->', 'Troubleshoot PaperCut Print Analysis issues', '', 'inherit', 'closed', 'closed', '', '8320-revision-v1', '', '', '2020-01-29 09:22:55', '2020-01-29 09:22:55', '', 8320, 'http://staging.selectec.com/8320-revision-v1/', 0, 'revision', '', 0),
(8404, 33, '2020-01-30 20:12:51', '2020-01-30 20:12:51', '<!-- wp:image {"id":8377,"sizeSlug":"large"} -->\n<figure class="wp-block-image size-large"><img src="https://staging.selectec.com/wp-content/uploads/2020/01/troubleshoot-papercut.png" alt="" class="wp-image-8377"/></figure>\n<!-- /wp:image -->\n\n<!-- wp:html -->\n<p style="text-align:center; font-size: 22px; line-height: 1.5em; ">If you''ve been having PaperCut Print Analysis issues, either you or the customer noticed that PaperCut MF is getting confused as to what printed out by not detecting the print job correctly... and that isn''t good.</p>\n<!-- /wp:html -->\n\n<!-- wp:spacer {"height":30} -->\n<div style="height:30px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":3} -->\n<h3 class="has-text-align-left">Why do I have PaperCut Print Analysis issues?&nbsp;</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>While it is correct the vasty majority of the time, it can be tricky sometimes for PaperCut MF to detect what it needs know about the job to get the analysis correct if the driver is not playing ball.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Common issues include:</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:list {"ordered":true} -->\n<ol><li>Colour pages detected as greyscale (or vice versa)</li><li>Not applying duplex discount (detects pages as simplex)</li><li>The page count is incorrect</li><li>Leaflet or N-Up printing costings are incorrect</li></ol>\n<!-- /wp:list -->\n\n<!-- wp:paragraph -->\n<p>Hopefully, these issues are detected during install testing and fixed before the customer is let loose on the system.&nbsp;</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>However, if analysis issues are left undetected they can have a serious impact on reports; and that could lead to some awkward conversations when it comes to billing.&nbsp;</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>(<strong>NB</strong> - don''t use a print monitoring solution for billing end customers, use a dedicated meter billing system like KPAX) there are all sorts of&nbsp;<a rel="noreferrer noopener" target="_blank" href="https://www.papercut.com/kb/Main/ComparingDeviceMetersToPaperCutLogs">reasons</a>&nbsp;the count could be wrong regardless of PaperCut detecting the jobs correctly.&nbsp;</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":3} -->\n<h3 class="has-text-align-left">How to tackle your PaperCut Print Analysis issues</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>What do the Selectec support team do when they get questions like this? Good question! Well, other than fighting over who gets the ticket, we grab a&nbsp;<a rel="noreferrer noopener" target="_blank" href="https://www.grenade.com/uk/grenade-energy/original">grenade energy drink</a>&nbsp;and go through a few steps (as below). You can save time and follow the process, and if in the end you still need us, you will know what to send us. What can go wrong?</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":4} -->\n<h4 class="has-text-align-left">Step 1</h4>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Have a read of this previous guide we made - <a href="https://staging.selectec.com/windows-papercut-best-practises-part1/">Windows &amp; PaperCut best practises (part 1)</a>.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Pay close attention to the advanced printing features and bidirectional support options. Once they are off, try to print again.&nbsp;</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":4} -->\n<h4 class="has-text-align-left">Step 2</h4>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Check that you got the colour detection method correct. PaperCut has three options, and the most popular is page-level detection - but if the device (and or queue) is set to grayscale, then use the first option. Make sure this is set correctly or you will run into trouble! In most instances, page-level is perfect, and when installing a queue PaperCut does its best to select the best mode.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:image {"id":8398,"sizeSlug":"large"} -->\n<figure class="wp-block-image size-large"><img src="https://staging.selectec.com/wp-content/uploads/2020/01/colour-detection-mode.jpg" alt="" class="wp-image-8398"/></figure>\n<!-- /wp:image -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":3} -->\n<h3 class="has-text-align-left">Tried those and still broken, what next?</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Head on over to two of our favourite pages on the internet:</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>1. Check out the <a href="https://www.papercut.com/products/mf/release-history/">PaperCut MF release notes</a> - have a search (ctrl+f in Chrome) for your printer make and see if a fix has been listed in a recent update. If it is... update!&nbsp;</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>2. Visit the PaperCut <a href="https://www.papercut.com/kb/Main/KnownIssues">known issues page</a>. Is your issue listed? If so, does it include a time frame or fix (if yes, YAY!) and either ask for the hotfix or update? If it is not a known issue then we have some work to do, so grab a coffee.&nbsp;</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":30} -->\n<div style="height:30px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:html -->\n<p>[well] <h2>Side note - Picture This!</h2></p>\n<!-- /wp:html -->\n\n<!-- wp:paragraph -->\n<p>Do you have a document that is being detected as colour yet it all looks B&amp;W to you? Does it have an image (perhaps in the letterhead)?&nbsp;</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Colour is a tricky thing - a solid test is to ignore that image for now and create a two-page Microsoft Word document with one word on each page, the text on page one should be in the default blank font colour, and then the text on page two should be changed to be a colour (go for red).&nbsp;</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Now... print it. Did PaperCut detect the job correctly? If it did, that means the image you were using is causing the issue. You can go further to test this by grabbing a sample greyscale Tiff file from <a href="https://memory.loc.gov/ammem/pictel/images/cutout/full/ny1b3g4.tif">here</a>.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>...add that to a new Word document and print it, we bet that it''s detected as greyscale. If you check the properties, you will see the low bit depth.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:image {"id":8399,"sizeSlug":"large"} -->\n<figure class="wp-block-image size-large"><img src="https://staging.selectec.com/wp-content/uploads/2020/01/greyscale-image-check.jpg" alt="" class="wp-image-8399"/></figure>\n<!-- /wp:image -->\n\n<!-- wp:paragraph -->\n<p>Now, you could "re-colour" your proper image in Word and set it to grayscale - that may help.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:image {"id":8400,"sizeSlug":"large"} -->\n<figure class="wp-block-image size-large"><img src="https://staging.selectec.com/wp-content/uploads/2020/01/recolour-image.jpg" alt="" class="wp-image-8400"/></figure>\n<!-- /wp:image -->\n\n<!-- wp:paragraph -->\n<p>We mention this because a B&amp;W document detected as being in colour comes up a lot, and it''s because the image contains some form of colour and is not actually greyscale. [/well]</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":3} -->\n<h3 class="has-text-align-left">The real fun starts here.</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>After you''ve done all the basics then really we need to make sure that you are on the latest version of MF. I know, I know, you already checked the release notes without any joy, but it is always wise to troubleshoot off the latest code and who knows, it may just fix it.&nbsp;</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Now, if updating the customer''s install is going to cause trouble (perhaps they have a lengthy change request process, or they ran out of M&amp;S) then grab the same driver and test it on your installation of PaperCut. Did it work? If so you know it is fixed! If not - we move onto the next part of the process.&nbsp;</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":3} -->\n<h3 class="has-text-align-left">Is the driver causing your PaperCut Print Analysis issue?</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>If possible, try a different driver. Life is short, maybe an older/newer/universal driver will work, and we can all move on. However,  if the existing driver has specific functionality that the other drives are missing (we know you like your finishing options), then consider installing 2-3 test queues with different drivers. This way, you can see if one of the new options prints as expected and PaperCut detects everything correctly.&nbsp;</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>In fact, try a completely different driver - you don''t need to waste paper, get it held by PaperCut using a&nbsp;<a rel="noreferrer noopener" target="_blank" href="https://staging.selectec.com/windows-papercut-best-practises-part1/">Nul</a>&nbsp;port and see if PaperCut detects everything correctly once printed to the Nul port.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Using a driver like the PaperCut PS driver, is also another good idea, does that work? If so, you know it should work (if it works on one driver, why not your one?).</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>In all honesty, if you can recreate the issue on your setup using the latest code, then send us the driver download link, and we will do the rest.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":3} -->\n<h3 class="has-text-align-left">No luck or not wanting to try a different driver?</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Man, you are in for a treat! We need some logs and some data (or just data - depends on how you say it!). We need you to enable debugging in two places and perform some testing that highlights the issue.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>The two places to enable debug are the PaperCut Application Server and PaperCut Print Provider.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><a href="http://www.papercut.com/kb/Main/HowToEnableDebugInNG">How to enable debug in NG</a> </p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><a href="http://www.papercut.com/kb/Main/HowToEnableDebugInThePrintProvider">How to enable debug in the print provider</a></p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Enable those options and send some print jobs that will have the issue.&nbsp;</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Both sets of logs will provide useful information for us to troubleshoot any odd or intermittent issues. Get them switched on and wait for the problem to manifest itself again.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>On top of that, if we can get the following bits together, we can likely provide a result promptly as opposed to having to go back-and-forth.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>We''ll need to know, if not already known:</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:list -->\n<ul><li>PaperCut version (e.g. 19.2.3)</li><li>Operating System on the server (e.g. Windows 2012):</li><li>Operating System on the client (e.g. Windows 10):</li><li>Brand and model of the printer (e.g. HP LaserJet 2300):</li><li>Driver name (e.g. HP Universal Driver):</li><li>Link to download the driver:&nbsp;<a target="_blank" href="http://www.hp.com/downloads/2300.exe" rel="noreferrer noopener">www.hp.com/downloads/2300.exe</a>&nbsp;</li></ul>\n<!-- /wp:list -->\n\n<!-- wp:paragraph -->\n<p>As drivers are often regional, we ask for the download link. If we download the driver, it may be different from the one you are using and as a result, we might not be able to get the same results.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:paragraph -->\n<p>[well] <strong>TL DR;</strong> update PaperCut - if that doesn''t help change the driver if that fails to email us the problem driver and we''ll see what we can do.&nbsp;[/well]</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left"} -->\n<h2 class="has-text-align-left">Simple huh!</h2>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Hopefully, the issue was resolved without the need for logs; it is rare a print analysis issue can''t be recreated by simply using the same driver on another install.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>And that... is that! If you were reading this and had a problem, then we hope our methodology helped you work through the issue, and it adds context to why we sometimes ask for certain information.&nbsp;</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":4} -->\n<h4 class="has-text-align-left">As always, if things aren''t going to plan and you need a hand <a href="https://staging.selectec.com/contact/">get in touch</a> with the team, we''re happy to help!</h4>\n<!-- /wp:heading -->', 'Troubleshoot PaperCut Print Analysis issues', '', 'inherit', 'closed', 'closed', '', '8320-revision-v1', '', '', '2020-01-30 20:12:51', '2020-01-30 20:12:51', '', 8320, 'http://staging.selectec.com/8320-revision-v1/', 0, 'revision', '', 0),
(8405, 33, '2020-02-03 09:51:40', '2020-02-03 09:51:40', '<!-- wp:paragraph -->\n<p>Can PaperCut MF report on…?</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>PaperCut has tons of custom PaperCut report options, and we often receive support tickets asking how to create custom reports; they usually start "can PaperCut report on (insert variable here)" and is one of those <em>if I had a penny</em> questions. So, if your question is can&nbsp;<em>PaperCut report on</em>...,&nbsp;more than likely the answer is yes. You have probably missed it in all the pre-built reports available (don''t forget to look at the ad-hoc report options). But, sometimes your customer needs a bespoke report based on their unique print/copy/scan/user data.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:paragraph -->\n<p>Luckily, PaperCut has your back here and allows you to create custom reports. Now, this is nothing new as you could have just used any number of tools to query the data in the external database but, to make life easier, PaperCut has now opened up the third-party reports engine it uses (<a href="https://community.jaspersoft.com/project/jaspersoft-studio">Jasperstudio</a>). Plus, these custom reports show up in the PaperCut Reports tab - cool, huh?!</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:image {"id":8353,"sizeSlug":"large"} -->\n<figure class="wp-block-image size-large"><img src="https://staging.selectec.com/wp-content/uploads/2020/01/papercut-custom-reports.jpg" alt="custom PaperCut reports" class="wp-image-8353"/></figure>\n<!-- /wp:image -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:paragraph -->\n<p>One frequently requested custom PaperCut report is user activity. Granted, it was more of an issue before PaperCut offered unlimited users in v19, but site Admins still wish to see who is not actively using the system. Perhaps they need some training, maybe they are printing in an untracked manner (and you need to fix that), or perhaps they left the organisation and you need to do a bit of housekeeping.&nbsp;</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Who knows? Either way, our partners often ask us if PaperCut includes a report that will show inactive users.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":3} -->\n<h3 class="has-text-align-left">How do you make a custom PaperCut report?&nbsp;</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Making a report isn''t a five-minute job; you''ll need to think about what you want to report on and how you want to display that data... but there are also some prerequisites.&nbsp;</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":4} -->\n<h4 class="has-text-align-left">Getting started:</h4>\n<!-- /wp:heading -->\n\n<!-- wp:list {"ordered":true} -->\n<ol><li>PaperCut MF needs to be hosted on an external database (not strictly true, but it''s not worth the extra effort... so pretend we never mentioned it).</li><li>You''ll need to be familiar with the&nbsp;<a rel="noreferrer noopener" target="_blank" href="https://www.papercut.com/kb/Main/DatabaseSchema#overview">PaperCut database schema</a>.&nbsp;</li><li>You will need to understand how to query and manage the external database you are working with.</li><li>You need to understand how Jasper Studio works.</li></ol>\n<!-- /wp:list -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:paragraph -->\n<p>I can see I''ve lost some of you already, sorry! There are plenty of guides for Jasper out there but be warned; there are going to be some hair-pulling moments.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":3} -->\n<h3 class="has-text-align-left">Stop! Report Time - Break it down!&nbsp;</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Whenever we get any request for Professional Services work, we start by taking the requirement and breaking it down into smaller chunks.&nbsp;</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>For a Custom Report, the steps will usually be something like:</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:list -->\n<ul><li>Create the SQL Query (and check it returns the data we expect)</li><li>Add the query to Jasper Studio (the magic)</li><li>Create a basic report to test (the hard bit)</li><li>Tweak the design as needed (the really hard bit)</li></ul>\n<!-- /wp:list -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:paragraph -->\n<p>We wanted to show who was not using PaperCut so we kept the SQL query simple in this example.&nbsp;</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<p><span style="font-weight: 400; color: #770088;">SELECT</span></p>\n<p style="padding-left: 40px;"><span style="font-weight: 400;">tbl_user</span><span style="font-weight: 400; color: #0055aa;">.user_name</span> <span style="font-weight: 400; color: #770088;">AS</span> <span style="font-weight: 400; color: #aa1111;">''Username''</span><span style="font-weight: 400;">,</span></p>\n<p style="padding-left: 40px;"><span style="font-weight: 400;">tbl_user</span><span style="font-weight: 400; color: #0055aa;">.full_name</span> <span style="font-weight: 400; color: #770088;">AS</span> <span style="font-weight: 400; color: #aa1111;">''Full Name''</span><span style="font-weight: 400;">,</span></p>\n<p style="padding-left: 40px;"><span style="font-weight: 400;">tbl_user</span><span style="font-weight: 400; color: #0055aa;">.created_date</span> <span style="font-weight: 400; color: #770088;">AS</span> <span style="font-weight: 400; color: #aa1111;">''Created On''</span><span style="font-weight: 400;">,</span></p>\n<p style="padding-left: 40px;"><span style="font-weight: 400;">tbl_user</span><span style="font-weight: 400; color: #0055aa;">.created_by</span> <span style="font-weight: 400; color: #770088;">AS</span><span style="font-weight: 400; color: #aa1111;"> ''Created By''</span></p>\n<p><span style="font-weight: 400; color: #770088;">FROM</span></p>\n<p style="padding-left: 40px;"><span style="font-weight: 400;">tbl_user</span></p>\n<p><span style="font-weight: 400; color: #770088;">WHERE</span></p>\n<p style="padding-left: 40px;"><span style="font-weight: 400;">tbl_user</span><span style="font-weight: 400; color: #0055aa;">.last_user_activity</span> <span style="font-weight: 400; color: #770088;">IS</span> <span style="font-weight: 400; color: #221199;">NULL</span></p>\n<p><span style="font-weight: 400; color: #770088;">AND</span></p>\n<p style="padding-left: 40px;"><span style="font-weight: 400;">tbl_user</span><span style="font-weight: 400; color: #0055aa;">.deleted</span><span style="font-weight: 400;"> = </span><span style="font-weight: 400; color: #aa1111;">''N''</span><span style="font-weight: 400;">;</span></p>\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:paragraph -->\n<p>This will return users with no activity - ever. After adding the query to Jasper Studio and some drop and drag, we can then run a report from PaperCut that looks like this (as a CSV file).</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:image {"id":8358,"sizeSlug":"large"} -->\n<figure class="wp-block-image size-large"><img src="https://staging.selectec.com/wp-content/uploads/2020/01/papercut-basic-custom-report.jpg" alt="custom PaperCut reports in progress" class="wp-image-8358"/></figure>\n<!-- /wp:image -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:paragraph -->\n<p>After that, there is not much to do other than to use your imagination. No activity <em>ever</em> is a bit extreme, so you might want to report on anyone inactive in the last 30 days or three months. You can do that by tweaking the WHERE:</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<p><span style="font-weight: 400; color: #770088;">WHERE</span></p>\n<p style="padding-left: 40px;"><span style="font-weight: 400;">(</span></p>\n<p style="padding-left: 80px;"><span style="font-weight: 400;">tbl_user</span><span style="font-weight: 400; color: #0055aa;">.last_user_activity</span><span style="font-weight: 400;"> &lt;= dateadd</span><span style="font-weight: 400;">(</span><span style="font-weight: 400;">DAY, -</span><span style="font-weight: 400; color: #116644;">30</span><span style="font-weight: 400;">, getdate</span><span style="font-weight: 400;">())</span></p>\n<p style="padding-left: 40px;"><span style="font-weight: 400; color: #770088;">OR</span></p>\n<p style="padding-left: 80px;"><span style="font-weight: 400;">tbl_user</span><span style="font-weight: 400; color: #0055aa;">.last_user_activity</span> <span style="font-weight: 400; color: #770088;">is</span> <span style="font-weight: 400; color: #221199;">NULL</span></p>\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":3} -->\n<h3 class="has-text-align-left">What''s next?</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>What else would/could be useful for this report? Perhaps you might want to add the sync source? Maybe you will see a pattern and that all internal users are inactive, that may lead you to disable that feature to make the system more secure. You could then expand on the SQL query (like this):</p>\n<!-- /wp:paragraph -->\n\n<p><span style="font-weight: 400; color: #770088;">SELECT</span></p>\n<p style="padding-left: 40px;"><span style="font-weight: 400;">tbl_user<span style="color: #0055aa;">.user_name</span> <span style="color: #770088;">AS</span> <span style="color: #aa1111;">''Username''</span>,</span></p>\n<p style="padding-left: 40px;"><span style="font-weight: 400;">tbl_user<span style="color: #0055aa;">.full_name</span> <span style="color: #770088;">AS</span> <span style="color: #aa1111;">''Full Name''</span>,</span></p>\n<p style="padding-left: 40px;"><span style="font-weight: 400;">tbl_user<span style="color: #0055aa;">.created_date</span> <span style="color: #770088;">AS</span> <span style="color: #aa1111;">''Created On</span>'',</span></p>\n<p style="padding-left: 40px;"><span style="font-weight: 400;">tbl_user<span style="color: #0055aa;">.created_by</span> <span style="color: #770088;">AS</span> <span style="color: #aa1111;">''Created By''</span>,</span></p>\n<p style="padding-left: 40px;"><span style="font-weight: 400;">tbl_user<span style="color: #0055aa;">.primary_user_source_type</span> <span style="color: #770088;">AS</span> <span style="color: #aa1111;">''Sync Source''</span>,</span></p>\n<p style="padding-left: 40px;"><span style="font-weight: 400;">tbl_user<span style="color: #0055aa;">.internal</span> <span style="color: #770088;">AS</span> <span style="color: #aa1111;">''Internal User''</span>,</span></p>\n<p style="padding-left: 40px;"><span style="font-weight: 400;">tbl_user<span style="color: #0055aa;">.disabled_printing</span> <span style="color: #770088;">AS</span> <span style="color: #aa1111;">''Disabled In PaperCut?''</span></span></p>\n<p></p>\n<p><span style="font-weight: 400; color: #770088;">FROM</span></p>\n<p style="padding-left: 40px;"><span style="font-weight: 400;">tbl_user</span></p>\n<p><span style="font-weight: 400; color: #770088;">WHERE</span></p>\n<p style="padding-left: 40px;"><span style="font-weight: 400;">tbl_user<span style="color: #0055aa;">.last_user_activity</span> <span style="color: #770088;">IS</span> <span style="color: #221199;">NULL</span></span></p>\n<p><span style="font-weight: 400; color: #770088;">AND</span></p>\n<p style="padding-left: 40px;"><span style="font-weight: 400;">tbl_user<span style="color: #0055aa;">.deleted</span> = <span style="color: #aa1111;">''N''</span>;</span></p>\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:paragraph -->\n<p>We get something like this:&nbsp;</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:image {"id":8359,"sizeSlug":"large"} -->\n<figure class="wp-block-image size-large"><img src="https://staging.selectec.com/wp-content/uploads/2020/01/papercut-custom-reporting-customisation.jpg" alt="" class="wp-image-8359"/></figure>\n<!-- /wp:image -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:paragraph -->\n<p>You could also work out how to group users, so it is obvious who you need to worry about. For example, you might want anyone inactive for 90+ days to have a red background while anyone inactive for less than five days is green (perhaps they are new so have not had time to use it yet!).&nbsp;</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":3} -->\n<h3 class="has-text-align-left">Pimp my report</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>You have a lot of control over what appears on a report and how that is presented - below is a quick example:</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:image {"id":8360,"sizeSlug":"large"} -->\n<figure class="wp-block-image size-large"><img src="https://staging.selectec.com/wp-content/uploads/2020/01/papercut-customised-report.jpg" alt="" class="wp-image-8360"/></figure>\n<!-- /wp:image -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:paragraph -->\n<p>Our advice is: don''t waste precious time on making the report look pretty, more than likely you are going to export the report to a CSV and a CSV does not care about your logo, HTML markup or coloured borders around the footer. You can (and we have) make fairly pretty reports, but experience has shown us it was not worth the effort. If we make a report for you, feel free to dress it up a bit :)</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":4} -->\n<h4 class="has-text-align-left">If you wish to talk to us about custom PaperCut reports, then reach out via <a href="https://staging.selectec.com/contact/">email</a>, Slack (like all the cool cats) or <a href="https://staging.selectec.com/contact/">good old fashioned phone</a>.</h4>\n<!-- /wp:heading -->', 'Custom PaperCut reports', '', 'inherit', 'closed', 'closed', '', '8352-revision-v1', '', '', '2020-02-03 09:51:40', '2020-02-03 09:51:40', '', 8352, 'http://staging.selectec.com/8352-revision-v1/', 0, 'revision', '', 0);
INSERT INTO `jb_posts` VALUES
(8406, 33, '2020-02-26 09:26:16', '0000-00-00 00:00:00', '<!-- wp:paragraph -->\n<p>Editing the PaperCut server.properties file</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:heading {"level":1} -->\n<h1>Are you trying to open/edit the server.properties file in Windows and getting an access denied error?</h1>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Some common reasons to edit the server.properties file include:</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>- Applying changes for a migration to an external database</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>- Making the following edits to fall in line with best practices:</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><em>server.ssl.protocols=auto</em></p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><em>server.ssl.cipher-suites=auto</em></p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><em>server.ssl.using-strong-defaults=Y</em></p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>- Or to change the&nbsp;<a target="_blank" href="https://www.papercut.com/kb/Main/ResettingTheAdminPassword#overview" rel="noreferrer noopener">PaperCut Admin password</a>, and much much more!</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>But be careful, editing the wrong line or adding incorrect values can result in the PaperCut services not starting up again properly.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>In case you want to revert to the default values before you made tweaks, you can check out the server.properties.template file. This file contains a template for the properties file so you can see how the file used to look.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Also, please make sure you have the "show file name extensions" checkbox checked, or you might end up with naming the file server.properties.properties which then leads in the app server not being able to start up, with an error in the log file stating that the server.properties file cannot be found.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>If you accidentally change server.properties.template instead of server.properties your changes will not be applied, as this file is for reference only.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>The file in question lives in the server folder where PaperCut is installed,&nbsp;<em>[application-directory]/server/</em>. On a 64-bit Windows server running PaperCut MF this would be C:\\Program Files\\PaperCut MF\\server\\.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>When you attempt to open it, you may see the below warning - do not panic!</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Even though this is frustrating, there is a simple fix to deal with these permission issues.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:list {"ordered":true} -->\n<ol><li>Go to your Windows Search and Type Command Prompt</li><li>Right-click and Run Command Prompt as Administrator</li><li>Navigate to the location of the server.properties file and open it with notepad.exe through the command prompt.</li></ol>\n<!-- /wp:list -->\n\n<!-- wp:paragraph -->\n<p>Commands used in this example: (the location of the server.properties file might vary depending on your environment)</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:list -->\n<ul><li><strong>cd /</strong></li><li><strong>cd</strong>&nbsp;PaperCut MF</li><li><strong>cd</strong>&nbsp;server</li><li><strong>notepad.exe</strong>&nbsp;server.properties</li></ul>\n<!-- /wp:list -->\n\n<!-- wp:list {"ordered":true} -->\n<ol><li>The server.properties file should now open, and you will be able to edit and save it at will.</li></ol>\n<!-- /wp:list -->\n\n<!-- wp:heading {"level":1} -->\n<h1>Command prompt refresher</h1>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>For those of you who are a little rusty on the command prompts, here''s a quick glossary to jog your memory.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>cd "foldername"</strong></p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Will change into the given folder</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>cd /&nbsp;</strong></p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Will take you to the root folder of the Drive</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Notepad.exe "filename" will open a text file in notepad</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>dir</strong></p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Will give you the contents of the current folder</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Tab Key -&gt;</strong></p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Pressing the tab key after typing one or more letters of the filename will auto-complete the command if there are several matching files you can tab again to get the next value. Press enter once you''ve got the correct file and want to execute the command.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong><em>Pro Tip</em></strong><em>&nbsp;- Use&nbsp;</em><a target="_blank" href="https://notepad-plus-plus.org/" rel="noreferrer noopener"><em>notepad ++</em></a><em>&nbsp;as your text editor and never look back! (Other cool text editors are available, but we like this one</em>)&nbsp;</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>As always, you know how to contact us if you need further help.</p>\n<!-- /wp:paragraph -->', 'Editing PaperCut server.properties files', '', 'draft', 'closed', 'closed', '', '', '', '', '2020-02-26 09:26:16', '2020-02-26 09:26:16', '', 0, 'http://staging.selectec.com/?p=8406', 25, 'post', '', 0),
(8423, 33, '2020-02-11 14:33:31', '2020-02-11 14:33:31', '', '32-bit-menace', '', 'inherit', 'closed', 'closed', '', '32-bit-menace', '', '', '2020-02-11 14:33:40', '2020-02-11 14:33:40', '', 8394, 'http://staging.selectec.com/wp-content/uploads/2020/02/32-bit-menace.png', 0, 'attachment', 'image/png', 0),
(8430, 33, '2020-02-11 14:38:17', '2020-02-11 14:38:17', '<!-- wp:image {"id":8423,"sizeSlug":"large"} -->\n<figure class="wp-block-image size-large"><img src="https://staging.selectec.com/wp-content/uploads/2020/02/32-bit-menace.png" alt="32-bit operating systems" class="wp-image-8423"/></figure>\n<!-- /wp:image -->\n\n<!-- wp:paragraph -->\n<p>A long time ago, in a country far far away... PaperCut announced they were removing support for 32-bit Windows servers. At the time there was a bit of confusion about the last version that could be used (it''s 18.0.5 if you didn''t know).</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>More recently, PaperCut announced that there would no longer be any client support for 32-bit operating systems and this seems to have caused a bit of confusion. What is more surprising, is that there are still people out there using 32-bit operating systems! So grab yourself a cup of coffee and a small snack, and we can go over some of the questions you may have around this.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":30} -->\n<div style="height:30px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":3} -->\n<h3 class="has-text-align-left"><strong>So, what has happened?&nbsp;</strong></h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>PaperCut removed the 32-bit PC-Client from the PaperCut NG/MF installer from version 19.0+. It <em>doesn''t</em> mean that 32-bit devices can''t print, it just means you can''t install the optional applications used for account selection (and other bits) on the user''s machine.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":30} -->\n<div style="height:30px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":3} -->\n<h3 class="has-text-align-left"><strong>Is there a way around it?</strong></h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Now, while the version with 19.0+ can''t install, PaperCut have very kindly included a download link for the client on their handy "<a target="_blank" href="https://www.google.com/url?q=https://www.papercut.com/kb/Main/EndOfLife32BitOperatingSystems&amp;sa=D&amp;ust=1579602791591000&amp;usg=AFQjCNFeEyJKcltYlRiOCkJbIN8yJITVZQ" rel="noreferrer noopener">End of Life for 32-Bit Operating Systems</a>" article. So while it doesn''t come with the software, it will still work with later versions of PaperCut hopefully giving IT teams more time to upgrade their older 32-bit machines.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":30} -->\n<div style="height:30px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":3} -->\n<h3 class="has-text-align-left"><strong>What if my 32-bit installation is on a local cache/package management/login script?</strong></h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>It could get tricky if PaperCut NG/MF was installed and deployed using the local cache version, a package management system, or a login script. To launch directly from the share for those machines you would need to update the policy or script to use the older version or do a full install of the client onto those machines which may be easier as the 32-bit client will no longer receive any updates.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":30} -->\n<div style="height:30px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:separator -->\n<hr class="wp-block-separator"/>\n<!-- /wp:separator -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:paragraph -->\n<p>Hopefully, that has cleared everything up and don''t forget if you have an older 32-bit machine and it has a 64-bit capable CPU you could always put a proper OS on it like Linux instead. ;-)</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:paragraph -->\n<p>[well]<strong>TL;DR:</strong>&nbsp;32-bit client machines can still print where newer versions of PaperCut are being used, and there is a pc-client binary you can install if account selection is needed, but PaperCut no longer includes that binary.[/well]</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":3} -->\n<h3 class="has-text-align-left">As always, if you have any more questions regarding 32-bit Windows servers EOL, then <a href="https://staging.selectec.com/contact/">get in touch</a> with a member of the support team.</h3>\n<!-- /wp:heading -->', 'PaperCut ends client support for 32-bit operating systems', '', 'inherit', 'closed', 'closed', '', '8394-revision-v1', '', '', '2020-02-11 14:38:17', '2020-02-11 14:38:17', '', 8394, 'http://staging.selectec.com/8394-revision-v1/', 0, 'revision', '', 0),
(8431, 33, '2020-02-11 14:38:19', '2020-02-11 14:38:19', '<!-- wp:image {"id":8423,"sizeSlug":"large"} -->\n<figure class="wp-block-image size-large"><img src="https://staging.selectec.com/wp-content/uploads/2020/02/32-bit-menace.png" alt="32-bit operating systems" class="wp-image-8423"/></figure>\n<!-- /wp:image -->\n\n<!-- wp:paragraph -->\n<p>A long time ago, in a country far far away... PaperCut announced they were removing support for 32-bit Windows servers. At the time there was a bit of confusion about the last version that could be used (it''s 18.0.5 if you didn''t know).</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>More recently, PaperCut announced that there would no longer be any client support for 32-bit operating systems and this seems to have caused a bit of confusion. What is more surprising, is that there are still people out there using 32-bit operating systems! So grab yourself a cup of coffee and a small snack, and we can go over some of the questions you may have around this.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":30} -->\n<div style="height:30px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":3} -->\n<h3 class="has-text-align-left"><strong>So, what has happened?&nbsp;</strong></h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>PaperCut removed the 32-bit PC-Client from the PaperCut NG/MF installer from version 19.0+. It <em>doesn''t</em> mean that 32-bit devices can''t print, it just means you can''t install the optional applications used for account selection (and other bits) on the user''s machine.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":30} -->\n<div style="height:30px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":3} -->\n<h3 class="has-text-align-left"><strong>Is there a way around it?</strong></h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Now, while the version with 19.0+ can''t install, PaperCut have very kindly included a download link for the client on their handy "<a target="_blank" href="https://www.google.com/url?q=https://www.papercut.com/kb/Main/EndOfLife32BitOperatingSystems&amp;sa=D&amp;ust=1579602791591000&amp;usg=AFQjCNFeEyJKcltYlRiOCkJbIN8yJITVZQ" rel="noreferrer noopener">End of Life for 32-Bit Operating Systems</a>" article. So while it doesn''t come with the software, it will still work with later versions of PaperCut hopefully giving IT teams more time to upgrade their older 32-bit machines.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":30} -->\n<div style="height:30px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":3} -->\n<h3 class="has-text-align-left"><strong>What if my 32-bit installation is on a local cache/package management/login script?</strong></h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>It could get tricky if PaperCut NG/MF was installed and deployed using the local cache version, a package management system, or a login script. To launch directly from the share for those machines you would need to update the policy or script to use the older version or do a full install of the client onto those machines which may be easier as the 32-bit client will no longer receive any updates.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":30} -->\n<div style="height:30px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:separator -->\n<hr class="wp-block-separator"/>\n<!-- /wp:separator -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:paragraph -->\n<p>Hopefully, that has cleared everything up and don''t forget if you have an older 32-bit machine and it has a 64-bit capable CPU you could always put a proper OS on it like Linux instead. ;-)</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:paragraph -->\n<p>[well]<strong>TL;DR:</strong>&nbsp;32-bit client machines can still print where newer versions of PaperCut are being used, and there is a pc-client binary you can install if account selection is needed, but PaperCut no longer includes that binary.[/well]</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":3} -->\n<h3 class="has-text-align-left">As always, if you have any more questions regarding 32-bit Windows servers EOL, then <a href="https://staging.selectec.com/contact/">get in touch</a> with a member of the support team.</h3>\n<!-- /wp:heading -->', 'PaperCut ends client support for 32-bit operating systems', '', 'inherit', 'closed', 'closed', '', '8394-revision-v1', '', '', '2020-02-11 14:38:19', '2020-02-11 14:38:19', '', 8394, 'http://staging.selectec.com/8394-revision-v1/', 0, 'revision', '', 0),
(8432, 33, '2020-02-13 08:53:24', '2020-02-13 08:53:24', '<!-- wp:image {"id":8423,"sizeSlug":"large"} -->\n<figure class="wp-block-image size-large"><img src="https://staging.selectec.com/wp-content/uploads/2020/02/32-bit-menace.png" alt="32-bit operating systems" class="wp-image-8423"/></figure>\n<!-- /wp:image -->\n\n<!-- wp:paragraph -->\n<p>A long time ago, in a country far far away... PaperCut announced they were removing support for 32-bit Windows servers. At the time there was a bit of confusion about the last version that could be used (it''s 18.0.5 if you didn''t know).</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>More recently, PaperCut announced that there would no longer be any client support for 32-bit operating systems and this seems to have caused a bit of confusion. What is more surprising, is that there are still people out there using 32-bit operating systems! So grab yourself a cup of coffee and a small snack, and we can go over some of the questions you may have around this.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":30} -->\n<div style="height:30px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":3} -->\n<h3 class="has-text-align-left"><strong>So, what has happened?&nbsp;</strong></h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>PaperCut removed the 32-bit PC-Client from the PaperCut NG/MF installer from version 19.0+. It&nbsp;<em>doesn''t</em>&nbsp;mean that 32-bit devices can''t print, it just means you can''t install the optional applications used for account selection (and other bits) on the user''s machine.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":30} -->\n<div style="height:30px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":3} -->\n<h3 class="has-text-align-left"><strong>Is there a way around it?</strong></h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Now, while the version with 19.0+ can''t install, PaperCut have very kindly included a download link for the client on their handy "<a target="_blank" href="https://www.google.com/url?q=https://www.papercut.com/kb/Main/EndOfLife32BitOperatingSystems&amp;sa=D&amp;ust=1579602791591000&amp;usg=AFQjCNFeEyJKcltYlRiOCkJbIN8yJITVZQ" rel="noreferrer noopener">End of Life for 32-Bit Operating Systems</a>" article. So while it doesn''t come with the software, it will still work with later versions of PaperCut hopefully giving IT teams more time to upgrade their older 32-bit machines.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":30} -->\n<div style="height:30px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":3} -->\n<h3 class="has-text-align-left"><strong>What if my 32-bit installation is on a local cache/package management/login script?</strong></h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>It could get tricky if PaperCut NG/MF was installed and deployed using the local cache version, a package management system, or a login script. To launch directly from the share for those machines you would need to update the policy or script to use the older version or do a full install of the client onto those machines which may be easier as the 32-bit client will no longer receive any updates.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":30} -->\n<div style="height:30px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:separator -->\n<hr class="wp-block-separator"/>\n<!-- /wp:separator -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:paragraph -->\n<p>Hopefully, that has cleared everything up and don''t forget if you have an older 32-bit machine and it has a 64-bit capable CPU you could always put a proper OS on it like Linux instead. ;-)</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:paragraph -->\n<p>[well]<strong>TL;DR:</strong>&nbsp;32-bit client machines can still print where newer versions of PaperCut are being used, and there is a pc-client binary you can install if account selection is needed, but PaperCut no longer includes that binary.[/well]</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":3} -->\n<h3 class="has-text-align-left">As always, if you have any more questions regarding 32-bit Windows servers EOL, then <a href="https://staging.selectec.com/contact/">get in touch</a> with a member of the support team.</h3>\n<!-- /wp:heading -->', 'PaperCut ends client support for 32-bit operating systems', '', 'inherit', 'closed', 'closed', '', '8394-revision-v1', '', '', '2020-02-13 08:53:24', '2020-02-13 08:53:24', '', 8394, 'http://staging.selectec.com/8394-revision-v1/', 0, 'revision', '', 0),
(8433, 37, '2020-02-27 10:44:44', '2020-02-27 10:44:44', '<!-- wp:spacer {"height":30} -->\n<div style="height:30px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:paragraph -->\n<p>Access Management and Identity as a Service (IDaaS) solutions for PaperCut are questions we are often asked here at Selectec. These solutions are designed to save admins time when onboarding new staff members, or granting access to applications and services, as well as providing a greater level of security by having a centralised credential system. </p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>This provides users with one user account, which means they can use any service they need to use (assuming the provider supports it) without having to generate or store a new username and password per service.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Let''s take a look at a few of the different options and how you can use them with PaperCut (over time this will be updated as we get asked about other providers).</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":3} -->\n<h3 class="has-text-align-left">Okta</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>To get Okta working with PaperCut the quickest and recommended solution would be to use the&nbsp;<a target="_blank" href="https://www.google.com/url?q=https://help.okta.com/en/prod/Content/Topics/Directory/LDAP_Using_the_LDAP_Interface.htm&amp;sa=D&amp;ust=1582717183075000&amp;usg=AFQjCNHi9PXry7S519vqGCh-sQb2qjANqA" rel="noreferrer noopener">Okta LDAPS connector</a>, this will allow you to sync your user accounts and authenticate from any of PaperCut''s user-facing clients.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:paragraph -->\n<p><strong>LDAP Server Type:</strong>&nbsp;Standard (Unix / Open Directory)</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Hostname:</strong>&nbsp;&lt;org_subdomain&gt;.ldap.&lt;domain&gt;.com</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Use SSL:&nbsp;</strong>Checked</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Base DN:</strong>&nbsp;ou=users,&lt;dc=org_subdomain&gt;, dc=&lt;domain&gt; , dc=com</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Admin DN:</strong>&nbsp;uid=&lt;username&gt;,&lt;dc=org_subdomain&gt;,dc=&lt;domain&gt;,dc=com</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Admin Password:</strong>&nbsp;CorrectHorseBatteryStaple</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>With OKTA &lt;domain&gt; could be oktapreview, Okta or okta-emea depending on region and if you are in the preview program.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":3} -->\n<h3 class="has-text-align-left">OneLogin</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Onelogin, like Okta, has a good set of features, APIs and app integrations you can use along with also having an&nbsp;<a target="_blank" href="https://www.google.com/url?q=https://onelogin.service-now.com/support/?id%3Dkb_article%26sys_id%3D7b3ad943db109700d5505eea4b9619db&amp;sa=D&amp;ust=1582717183076000&amp;usg=AFQjCNHeaV3LBnA99p5m7dmVizKJrquhGQ" rel="noreferrer noopener">LDAP interface</a>&nbsp;which makes importing and authenticating users in PaperCut simple.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:paragraph -->\n<p><strong>LDAP Server Type:</strong>&nbsp;Standard (Unix / Open Directory)</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Hostname:</strong>&nbsp;ldap.us.onelogin.com</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Use SSL:&nbsp;</strong>Checked</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Base DN:</strong>&nbsp;dc=&lt;subdomain&gt;,dc=onelogin,dc=com</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Admin DN:</strong>&nbsp;cn=&lt;email&gt;,ou=users,dc=&lt;subdomain&gt;,dc=onelogin,dc=com</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Admin Password:</strong>&nbsp;CorrectHorseBatteryStaple</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":3} -->\n<h3 class="has-text-align-left">Jump Cloud</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Jump Cloud is one we have&nbsp;<a target="_blank" href="https://www.google.com/url?q=https://staging.selectec.com/syncing-papercut-with-jumpcloud/&amp;sa=D&amp;ust=1582717183070000&amp;usg=AFQjCNGjpaR9UKm80N9DQf83nIZ7LoKXzQ" rel="noreferrer noopener">covered before</a>, but to make this list a bit more complete, it is worth adding. The quick version is you can use LDAPS to sync and authenticate your users.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:paragraph -->\n<p><strong>LDAP Server Type:&nbsp;</strong>Standard (Unix / Open Directory)</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Hostname:</strong>&nbsp;ldap.jumpcloud.com</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Use SSL:&nbsp;</strong>Checked</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Base DN:</strong>&nbsp;ou=users,o=&lt;org_id&gt;,dc=jumpcloud,dc=com&nbsp;</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Admin DN:</strong>&nbsp;uid=&lt;username&gt;,ou=users,o=&lt;org_id&gt;,dc=jumpcloud,dc=com</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Admin Password:</strong>&nbsp;CorrectHorseBatteryStaple</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":3} -->\n<h3 class="has-text-align-left">FoxPass</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>FoxPass gives you all the features you would expect when it comes to access management and has support for Linux desktops and Servers along with wifi authorisation through RADIUS and a bit of management for SSH keys.  It also has an&nbsp;<a target="_blank" href="https://docs.foxpass.com/docs/ldap-overview-debugging" rel="noreferrer noopener">LDAP interface</a>&nbsp;that you can use with PaperCut for importing and authenticating users.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:paragraph -->\n<p><strong>LDAP Server Type:&nbsp;</strong>Standard (Unix / Open Directory)</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Hostname:</strong>&nbsp;ldap.foxpass.com</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Use SSL:&nbsp;</strong>Checked</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Base DN:</strong>&nbsp;dc=&lt;domain&gt;,dc=&lt;com&gt;&nbsp;</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Admin DN:</strong>&nbsp;cn=&lt;LDAP binder name&gt;,dc=&lt;example&gt;,dc=&lt;com&gt;</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Admin Password:</strong>&nbsp;CorrectHorseBatteryStaple</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:html -->\n[well]<h3 class="has-text-align-left">TL;DR</h3>\n<p>The quick version of this is if the ID provider has an LDAP interface, the users can be synced and will be able to authenticate from all of the clients. If there is only a SAML option and you wanted some form of SSO, you would need to import the users manually, then configure a reverse proxy to use Shibboleth with SAML to allow access to the /user or /admin interface.</p>[/well]\n<!-- /wp:html -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:paragraph -->\n<p><strong>Quick reference guide.</strong></p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>The table below is a quick reference guide to what you would need to put in PaperCut. In the password field, enter your password for that service. We have also (where supported), only opted for LDAPs which should be the default option for everyone now.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:table {"backgroundColor":"subtle-light-gray"} -->\n<figure class="wp-block-table"><table class="has-subtle-light-gray-background-color has-background"><tbody><tr><td><br><strong>Service</strong></td><td><br><strong>Type</strong></td><td><br><strong>Server Address</strong></td><td><br><strong>Port</strong></td><td><br><strong>Use SSL</strong></td><td><br><strong>Base DN</strong></td><td><br><strong>Admin DN</strong></td><td><br><strong>SAML Option</strong></td></tr><tr><td><br><strong>OKTA</strong></td><td><br>Standard</td><td><br>&lt;subdomain&gt;.ldap.&lt;domain&gt;.com</td><td><br>636</td><td>Yes</td><td><br>ou=users ,dc=&lt;subdomain&gt;, dc=&lt;domain&gt;, dc=com</td><td><br>uid=&lt;username&gt;,&lt;dc=subdomain&gt;,dc=&lt;domain&gt;,dc=com</td><td>Yes</td></tr><tr><td><br><strong>OneLogin</strong></td><td><br>Standard</td><td><br>ldap.us.onelogin.com</td><td><br>636</td><td>Yes</td><td><br>dc=&lt;subdomain&gt;,dc=onelogin, dc=com</td><td><br>cn=&lt;email&gt;,ou=users,dc=&lt;subdomain&gt;,dc=onelogin,dc=com</td><td>Yes</td></tr><tr><td><br><strong>JumpCloud</strong></td><td><br>Standard</td><td><br>ldap.jumpcloud.com</td><td><br>636</td><td>Yes</td><td><br>ou=users,o=&lt;org_id&gt;,dc=jumpcloud,dc=com</td><td><br>uid=&lt;username&gt;,ou=users,o=&lt;org_id&gt;,dc=jumpcloud,dc=com</td><td>Yes</td></tr><tr><td><br><strong>Foxpass</strong></td><td><br>Standard</td><td><br>ldap.foxpass.com</td><td><br>636</td><td>Yes</td><td><br>dc=&lt;domain&gt;,dc=&lt;com&gt;</td><td><br>cn=&lt;LDAP binder name&gt;,dc=&lt;example&gt;,dc=&lt;com&gt;</td><td>No</td></tr></tbody></table></figure>\n<!-- /wp:table -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":3} -->\n<h3 class="has-text-align-left">As always, if you need a helping hand to get your Access Management up and running, then <a href="https://staging.selectec.com/contact/">get in touch</a> with the team.</h3>\n<!-- /wp:heading -->', 'PaperCut and Access Management', '', 'publish', 'closed', 'closed', '', 'papercut-and-access-management', '', '', '2020-02-27 10:46:25', '2020-02-27 10:46:25', '', 0, 'http://staging.selectec.com/?p=8433', 24, 'post', '', 0),
(8445, 33, '2020-02-27 09:09:27', '2020-02-27 09:09:27', '<!-- wp:spacer {"height":30} -->\n<div style="height:30px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:paragraph -->\n<p>Access Management and Identity as a Service (IDaaS) solutions for PaperCut are questions we are often asked here at Selectec. These solutions are designed to save admins time when onboarding new staff members, or granting access to applications and services, as well as providing a greater level of security by having a centralised credential system. </p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>This provides users with one user account, which means they can use any service they need to use (assuming the provider supports it) without having to generate or store a new username and password per service.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Let''s take a look at a few of the different options and how you can use them with PaperCut (over time this will be updated as we get asked about other providers).</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":3} -->\n<h3 class="has-text-align-left">Okta</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>To get Okta working with PaperCut the quickest and recommended solution would be to use the&nbsp;<a target="_blank" href="https://www.google.com/url?q=https://help.okta.com/en/prod/Content/Topics/Directory/LDAP_Using_the_LDAP_Interface.htm&amp;sa=D&amp;ust=1582717183075000&amp;usg=AFQjCNHi9PXry7S519vqGCh-sQb2qjANqA" rel="noreferrer noopener">Okta LDAPS connector</a>, this will allow you to sync your user accounts and authenticate from any of PaperCut''s user-facing clients.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Here''s how you do it:</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>LDAP Server Type:</strong>&nbsp;Standard (Unix / Open Directory)</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Hostname:</strong>&nbsp;&lt;org_subdomain&gt;.ldap.&lt;domain&gt;.com</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Use SSL:&nbsp;</strong>Checked</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Base DN:</strong>&nbsp;ou=users,&lt;dc=org_subdomain&gt;, dc=&lt;domain&gt; , dc=com</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Admin DN:</strong>&nbsp;uid=&lt;username&gt;,&lt;dc=org_subdomain&gt;,dc=&lt;domain&gt;,dc=com</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Admin Password:</strong>&nbsp;CorrectHorseBatteryStaple</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>With OKTA &lt;domain&gt; could be oktapreview, Okta or okta-emea depending on region and if you are in the preview program.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":3} -->\n<h3 class="has-text-align-left">OneLogin</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Onelogin, like Okta, has a good set of features, APIs and app integrations you can use along with also having an&nbsp;<a target="_blank" href="https://www.google.com/url?q=https://onelogin.service-now.com/support/?id%3Dkb_article%26sys_id%3D7b3ad943db109700d5505eea4b9619db&amp;sa=D&amp;ust=1582717183076000&amp;usg=AFQjCNHeaV3LBnA99p5m7dmVizKJrquhGQ" rel="noreferrer noopener">LDAP interface</a>&nbsp;which makes importing and authenticating users in PaperCut simple.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>LDAP Server Type:</strong>&nbsp;Standard (Unix / Open Directory)</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Hostname:</strong>&nbsp;ldap.us.onelogin.com</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Use SSL:&nbsp;</strong>Checked</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Base DN:</strong>&nbsp;dc=&lt;subdomain&gt;,dc=onelogin,dc=com</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Admin DN:</strong>&nbsp;cn=&lt;email&gt;,ou=users,dc=&lt;subdomain&gt;,dc=onelogin,dc=com</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Admin Password:</strong>&nbsp;CorrectHorseBatteryStaple</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":3} -->\n<h3 class="has-text-align-left">Jump Cloud</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Jump Cloud is one we have&nbsp;<a target="_blank" href="https://www.google.com/url?q=https://staging.selectec.com/syncing-papercut-with-jumpcloud/&amp;sa=D&amp;ust=1582717183070000&amp;usg=AFQjCNGjpaR9UKm80N9DQf83nIZ7LoKXzQ" rel="noreferrer noopener">covered before</a>, but to make this list a bit more complete, it is worth adding. The quick version is you can use LDAPS to sync and authenticate your users.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>LDAP Server Type:&nbsp;</strong>Standard (Unix / Open Directory)</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Hostname:</strong>&nbsp;ldap.jumpcloud.com</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Use SSL:&nbsp;</strong>Checked</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Base DN:</strong>&nbsp;ou=users,o=&lt;org_id&gt;,dc=jumpcloud,dc=com&nbsp;</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Admin DN:</strong>&nbsp;uid=&lt;username&gt;,ou=users,o=&lt;org_id&gt;,dc=jumpcloud,dc=com</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Admin Password:</strong>&nbsp;CorrectHorseBatteryStaple</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":3} -->\n<h3 class="has-text-align-left">FoxPass</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>FoxPass gives you all the features you would expect when it comes to access management and has support for Linux desktops and Servers along with wifi authorisation through RADIUS and a bit of management for SSH keys.  It also has an&nbsp;<a target="_blank" href="https://docs.foxpass.com/docs/ldap-overview-debugging" rel="noreferrer noopener">LDAP interface</a>&nbsp;that you can use with PaperCut for importing and authenticating users.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>LDAP Server Type:&nbsp;</strong>Standard (Unix / Open Directory)</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Hostname:</strong>&nbsp;ldap.foxpass.com</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Use SSL:&nbsp;</strong>Checked</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Base DN:</strong>&nbsp;dc=&lt;domain&gt;,dc=&lt;com&gt;&nbsp;</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Admin DN:</strong>&nbsp;cn=&lt;LDAP binder name&gt;,dc=&lt;example&gt;,dc=&lt;com&gt;</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Admin Password:</strong>&nbsp;CorrectHorseBatteryStaple</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:html -->\n[well]<h3 class="has-text-align-left">TL;DR</h3>\n<p>The quick version of this is if the ID provider has an LDAP interface, the users can be synced and will be able to authenticate from all of the clients. If there is only a SAML option and you wanted some form of SSO, you would need to import the users manually, then configure a reverse proxy to use Shibboleth with SAML to allow access to the /user or /admin interface.</p>[/well]\n<!-- /wp:html -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:paragraph -->\n<p><strong>Quick reference guide.</strong></p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>The table below is a quick reference guide to what you would need to put in PaperCut. In the password field, enter your password for that service. We have also (where supported), only opted for LDAPs which should be the default option for everyone now.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:table {"backgroundColor":"subtle-light-gray"} -->\n<figure class="wp-block-table"><table class="has-subtle-light-gray-background-color has-background"><tbody><tr><td><br><strong>Service</strong></td><td><br><strong>Type</strong></td><td><br><strong>Server Address</strong></td><td><br><strong>Port</strong></td><td><br><strong>Use SSL</strong></td><td><br><strong>Base DN</strong></td><td><br><strong>Admin DN</strong></td><td><br><strong>SAML Option</strong></td></tr><tr><td><br><strong>OKTA</strong></td><td><br>Standard</td><td><br>&lt;subdomain&gt;.ldap.&lt;domain&gt;.com</td><td><br>636</td><td>Yes</td><td><br>ou=users ,dc=&lt;subdomain&gt;, dc=&lt;domain&gt;, dc=com</td><td><br>uid=&lt;username&gt;,&lt;dc=subdomain&gt;,dc=&lt;domain&gt;,dc=com</td><td>Yes</td></tr><tr><td><br><strong>OneLogin</strong></td><td><br>Standard</td><td><br>ldap.us.onelogin.com</td><td><br>636</td><td>Yes</td><td><br>dc=&lt;subdomain&gt;,dc=onelogin, dc=com</td><td><br>cn=&lt;email&gt;,ou=users,dc=&lt;subdomain&gt;,dc=onelogin,dc=com</td><td>Yes</td></tr><tr><td><br><strong>JumpCloud</strong></td><td><br>Standard</td><td><br>ldap.jumpcloud.com</td><td><br>636</td><td>Yes</td><td><br>ou=users,o=&lt;org_id&gt;,dc=jumpcloud,dc=com</td><td><br>uid=&lt;username&gt;,ou=users,o=&lt;org_id&gt;,dc=jumpcloud,dc=com</td><td>Yes</td></tr><tr><td><br><strong>Foxpass</strong></td><td><br>Standard</td><td><br>ldap.foxpass.com</td><td><br>636</td><td>Yes</td><td><br>dc=&lt;domain&gt;,dc=&lt;com&gt;</td><td><br>cn=&lt;LDAP binder name&gt;,dc=&lt;example&gt;,dc=&lt;com&gt;</td><td>No</td></tr></tbody></table></figure>\n<!-- /wp:table -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":3} -->\n<h3 class="has-text-align-left">As always, if you need a helping hand to get up and running, then <a href="https://staging.selectec.com/contact/">get in touch</a> with the team.</h3>\n<!-- /wp:heading -->', 'PaperCut and Access Management', '', 'inherit', 'closed', 'closed', '', '8433-revision-v1', '', '', '2020-02-27 09:09:27', '2020-02-27 09:09:27', '', 8433, 'http://staging.selectec.com/8433-revision-v1/', 0, 'revision', '', 0),
(8446, 33, '2020-02-27 09:13:44', '2020-02-27 09:13:44', '<!-- wp:spacer {"height":30} -->\n<div style="height:30px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:paragraph -->\n<p>Access Management and Identity as a Service (IDaaS) solutions for PaperCut are questions we are often asked here at Selectec. These solutions are designed to save admins time when onboarding new staff members, or granting access to applications and services, as well as providing a greater level of security by having a centralised credential system. </p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>This provides users with one user account, which means they can use any service they need to use (assuming the provider supports it) without having to generate or store a new username and password per service.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Let''s take a look at a few of the different options and how you can use them with PaperCut (over time this will be updated as we get asked about other providers).</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":3} -->\n<h3 class="has-text-align-left">Okta</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>To get Okta working with PaperCut the quickest and recommended solution would be to use the&nbsp;<a target="_blank" href="https://www.google.com/url?q=https://help.okta.com/en/prod/Content/Topics/Directory/LDAP_Using_the_LDAP_Interface.htm&amp;sa=D&amp;ust=1582717183075000&amp;usg=AFQjCNHi9PXry7S519vqGCh-sQb2qjANqA" rel="noreferrer noopener">Okta LDAPS connector</a>, this will allow you to sync your user accounts and authenticate from any of PaperCut''s user-facing clients.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Here''s how you do it:</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>LDAP Server Type:</strong>&nbsp;Standard (Unix / Open Directory)</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Hostname:</strong>&nbsp;&lt;org_subdomain&gt;.ldap.&lt;domain&gt;.com</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Use SSL:&nbsp;</strong>Checked</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Base DN:</strong>&nbsp;ou=users,&lt;dc=org_subdomain&gt;, dc=&lt;domain&gt; , dc=com</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Admin DN:</strong>&nbsp;uid=&lt;username&gt;,&lt;dc=org_subdomain&gt;,dc=&lt;domain&gt;,dc=com</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Admin Password:</strong>&nbsp;CorrectHorseBatteryStaple</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>With OKTA &lt;domain&gt; could be oktapreview, Okta or okta-emea depending on region and if you are in the preview program.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":3} -->\n<h3 class="has-text-align-left">OneLogin</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Onelogin, like Okta, has a good set of features, APIs and app integrations you can use along with also having an&nbsp;<a target="_blank" href="https://www.google.com/url?q=https://onelogin.service-now.com/support/?id%3Dkb_article%26sys_id%3D7b3ad943db109700d5505eea4b9619db&amp;sa=D&amp;ust=1582717183076000&amp;usg=AFQjCNHeaV3LBnA99p5m7dmVizKJrquhGQ" rel="noreferrer noopener">LDAP interface</a>&nbsp;which makes importing and authenticating users in PaperCut simple.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>LDAP Server Type:</strong>&nbsp;Standard (Unix / Open Directory)</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Hostname:</strong>&nbsp;ldap.us.onelogin.com</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Use SSL:&nbsp;</strong>Checked</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Base DN:</strong>&nbsp;dc=&lt;subdomain&gt;,dc=onelogin,dc=com</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Admin DN:</strong>&nbsp;cn=&lt;email&gt;,ou=users,dc=&lt;subdomain&gt;,dc=onelogin,dc=com</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Admin Password:</strong>&nbsp;CorrectHorseBatteryStaple</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":3} -->\n<h3 class="has-text-align-left">Jump Cloud</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Jump Cloud is one we have&nbsp;<a target="_blank" href="https://www.google.com/url?q=https://staging.selectec.com/syncing-papercut-with-jumpcloud/&amp;sa=D&amp;ust=1582717183070000&amp;usg=AFQjCNGjpaR9UKm80N9DQf83nIZ7LoKXzQ" rel="noreferrer noopener">covered before</a>, but to make this list a bit more complete, it is worth adding. The quick version is you can use LDAPS to sync and authenticate your users.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>LDAP Server Type:&nbsp;</strong>Standard (Unix / Open Directory)</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Hostname:</strong>&nbsp;ldap.jumpcloud.com</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Use SSL:&nbsp;</strong>Checked</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Base DN:</strong>&nbsp;ou=users,o=&lt;org_id&gt;,dc=jumpcloud,dc=com&nbsp;</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Admin DN:</strong>&nbsp;uid=&lt;username&gt;,ou=users,o=&lt;org_id&gt;,dc=jumpcloud,dc=com</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Admin Password:</strong>&nbsp;CorrectHorseBatteryStaple</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":3} -->\n<h3 class="has-text-align-left">FoxPass</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>FoxPass gives you all the features you would expect when it comes to access management and has support for Linux desktops and Servers along with wifi authorisation through RADIUS and a bit of management for SSH keys.  It also has an&nbsp;<a target="_blank" href="https://docs.foxpass.com/docs/ldap-overview-debugging" rel="noreferrer noopener">LDAP interface</a>&nbsp;that you can use with PaperCut for importing and authenticating users.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>LDAP Server Type:&nbsp;</strong>Standard (Unix / Open Directory)</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Hostname:</strong>&nbsp;ldap.foxpass.com</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Use SSL:&nbsp;</strong>Checked</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Base DN:</strong>&nbsp;dc=&lt;domain&gt;,dc=&lt;com&gt;&nbsp;</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Admin DN:</strong>&nbsp;cn=&lt;LDAP binder name&gt;,dc=&lt;example&gt;,dc=&lt;com&gt;</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Admin Password:</strong>&nbsp;CorrectHorseBatteryStaple</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:html -->\n[well]<h3 class="has-text-align-left">TL;DR</h3>\n<p>The quick version of this is if the ID provider has an LDAP interface, the users can be synced and will be able to authenticate from all of the clients. If there is only a SAML option and you wanted some form of SSO, you would need to import the users manually, then configure a reverse proxy to use Shibboleth with SAML to allow access to the /user or /admin interface.</p>[/well]\n<!-- /wp:html -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:paragraph -->\n<p><strong>Quick reference guide.</strong></p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>The table below is a quick reference guide to what you would need to put in PaperCut. In the password field, enter your password for that service. We have also (where supported), only opted for LDAPs which should be the default option for everyone now.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:table {"backgroundColor":"subtle-light-gray"} -->\n<figure class="wp-block-table"><table class="has-subtle-light-gray-background-color has-background"><tbody><tr><td><br><strong>Service</strong></td><td><br><strong>Type</strong></td><td><br><strong>Server Address</strong></td><td><br><strong>Port</strong></td><td><br><strong>Use SSL</strong></td><td><br><strong>Base DN</strong></td><td><br><strong>Admin DN</strong></td><td><br><strong>SAML Option</strong></td></tr><tr><td><br><strong>OKTA</strong></td><td><br>Standard</td><td><br>&lt;subdomain&gt;.ldap.&lt;domain&gt;.com</td><td><br>636</td><td>Yes</td><td><br>ou=users ,dc=&lt;subdomain&gt;, dc=&lt;domain&gt;, dc=com</td><td><br>uid=&lt;username&gt;,&lt;dc=subdomain&gt;,dc=&lt;domain&gt;,dc=com</td><td>Yes</td></tr><tr><td><br><strong>OneLogin</strong></td><td><br>Standard</td><td><br>ldap.us.onelogin.com</td><td><br>636</td><td>Yes</td><td><br>dc=&lt;subdomain&gt;,dc=onelogin, dc=com</td><td><br>cn=&lt;email&gt;,ou=users,dc=&lt;subdomain&gt;,dc=onelogin,dc=com</td><td>Yes</td></tr><tr><td><br><strong>JumpCloud</strong></td><td><br>Standard</td><td><br>ldap.jumpcloud.com</td><td><br>636</td><td>Yes</td><td><br>ou=users,o=&lt;org_id&gt;,dc=jumpcloud,dc=com</td><td><br>uid=&lt;username&gt;,ou=users,o=&lt;org_id&gt;,dc=jumpcloud,dc=com</td><td>Yes</td></tr><tr><td><br><strong>Foxpass</strong></td><td><br>Standard</td><td><br>ldap.foxpass.com</td><td><br>636</td><td>Yes</td><td><br>dc=&lt;domain&gt;,dc=&lt;com&gt;</td><td><br>cn=&lt;LDAP binder name&gt;,dc=&lt;example&gt;,dc=&lt;com&gt;</td><td>No</td></tr></tbody></table></figure>\n<!-- /wp:table -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":3} -->\n<h3 class="has-text-align-left">As always, if you need a helping hand to get your Access Management up and running, then <a href="https://staging.selectec.com/contact/">get in touch</a> with the team.</h3>\n<!-- /wp:heading -->', 'PaperCut and Access Management', '', 'inherit', 'closed', 'closed', '', '8433-revision-v1', '', '', '2020-02-27 09:13:44', '2020-02-27 09:13:44', '', 8433, 'http://staging.selectec.com/8433-revision-v1/', 0, 'revision', '', 0);
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(8447, 33, '2020-02-27 10:38:31', '2020-02-27 10:38:31', '', 'pepermint-technology-logo', '', 'inherit', 'closed', 'closed', '', 'pepermint-technology-logo', '', '', '2020-02-27 10:38:31', '2020-02-27 10:38:31', '', 8433, 'http://staging.selectec.com/wp-content/uploads/2020/02/pepermint-technology-logo.png', 0, 'attachment', 'image/png', 0),
(8448, 33, '2020-02-27 10:38:46', '2020-02-27 10:38:46', '', 'access-management-papercut', '', 'inherit', 'closed', 'closed', '', 'access-management-papercut', '', '', '2020-02-27 10:40:07', '2020-02-27 10:40:07', '', 8433, 'http://staging.selectec.com/wp-content/uploads/2020/02/access-management-papercut.png', 0, 'attachment', 'image/png', 0),
(8449, 33, '2020-02-27 10:43:26', '2020-02-27 10:43:26', '<!-- wp:spacer {"height":30} -->\n<div style="height:30px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:paragraph -->\n<p>Access Management and Identity as a Service (IDaaS) solutions for PaperCut are questions we are often asked here at Selectec. These solutions are designed to save admins time when onboarding new staff members, or granting access to applications and services, as well as providing a greater level of security by having a centralised credential system. </p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>This provides users with one user account, which means they can use any service they need to use (assuming the provider supports it) without having to generate or store a new username and password per service.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Let''s take a look at a few of the different options and how you can use them with PaperCut (over time this will be updated as we get asked about other providers).</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":3} -->\n<h3 class="has-text-align-left">Okta</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>To get Okta working with PaperCut the quickest and recommended solution would be to use the&nbsp;<a target="_blank" href="https://www.google.com/url?q=https://help.okta.com/en/prod/Content/Topics/Directory/LDAP_Using_the_LDAP_Interface.htm&amp;sa=D&amp;ust=1582717183075000&amp;usg=AFQjCNHi9PXry7S519vqGCh-sQb2qjANqA" rel="noreferrer noopener">Okta LDAPS connector</a>, this will allow you to sync your user accounts and authenticate from any of PaperCut''s user-facing clients.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:paragraph -->\n<p><strong>LDAP Server Type:</strong>&nbsp;Standard (Unix / Open Directory)</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Hostname:</strong>&nbsp;&lt;org_subdomain&gt;.ldap.&lt;domain&gt;.com</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Use SSL:&nbsp;</strong>Checked</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Base DN:</strong>&nbsp;ou=users,&lt;dc=org_subdomain&gt;, dc=&lt;domain&gt; , dc=com</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Admin DN:</strong>&nbsp;uid=&lt;username&gt;,&lt;dc=org_subdomain&gt;,dc=&lt;domain&gt;,dc=com</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Admin Password:</strong>&nbsp;CorrectHorseBatteryStaple</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>With OKTA &lt;domain&gt; could be oktapreview, Okta or okta-emea depending on region and if you are in the preview program.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":3} -->\n<h3 class="has-text-align-left">OneLogin</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Onelogin, like Okta, has a good set of features, APIs and app integrations you can use along with also having an&nbsp;<a target="_blank" href="https://www.google.com/url?q=https://onelogin.service-now.com/support/?id%3Dkb_article%26sys_id%3D7b3ad943db109700d5505eea4b9619db&amp;sa=D&amp;ust=1582717183076000&amp;usg=AFQjCNHeaV3LBnA99p5m7dmVizKJrquhGQ" rel="noreferrer noopener">LDAP interface</a>&nbsp;which makes importing and authenticating users in PaperCut simple.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:paragraph -->\n<p><strong>LDAP Server Type:</strong>&nbsp;Standard (Unix / Open Directory)</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Hostname:</strong>&nbsp;ldap.us.onelogin.com</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Use SSL:&nbsp;</strong>Checked</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Base DN:</strong>&nbsp;dc=&lt;subdomain&gt;,dc=onelogin,dc=com</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Admin DN:</strong>&nbsp;cn=&lt;email&gt;,ou=users,dc=&lt;subdomain&gt;,dc=onelogin,dc=com</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Admin Password:</strong>&nbsp;CorrectHorseBatteryStaple</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":3} -->\n<h3 class="has-text-align-left">Jump Cloud</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Jump Cloud is one we have&nbsp;<a target="_blank" href="https://www.google.com/url?q=https://staging.selectec.com/syncing-papercut-with-jumpcloud/&amp;sa=D&amp;ust=1582717183070000&amp;usg=AFQjCNGjpaR9UKm80N9DQf83nIZ7LoKXzQ" rel="noreferrer noopener">covered before</a>, but to make this list a bit more complete, it is worth adding. The quick version is you can use LDAPS to sync and authenticate your users.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:paragraph -->\n<p><strong>LDAP Server Type:&nbsp;</strong>Standard (Unix / Open Directory)</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Hostname:</strong>&nbsp;ldap.jumpcloud.com</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Use SSL:&nbsp;</strong>Checked</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Base DN:</strong>&nbsp;ou=users,o=&lt;org_id&gt;,dc=jumpcloud,dc=com&nbsp;</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Admin DN:</strong>&nbsp;uid=&lt;username&gt;,ou=users,o=&lt;org_id&gt;,dc=jumpcloud,dc=com</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Admin Password:</strong>&nbsp;CorrectHorseBatteryStaple</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":3} -->\n<h3 class="has-text-align-left">FoxPass</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>FoxPass gives you all the features you would expect when it comes to access management and has support for Linux desktops and Servers along with wifi authorisation through RADIUS and a bit of management for SSH keys.  It also has an&nbsp;<a target="_blank" href="https://docs.foxpass.com/docs/ldap-overview-debugging" rel="noreferrer noopener">LDAP interface</a>&nbsp;that you can use with PaperCut for importing and authenticating users.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:paragraph -->\n<p><strong>LDAP Server Type:&nbsp;</strong>Standard (Unix / Open Directory)</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Hostname:</strong>&nbsp;ldap.foxpass.com</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Use SSL:&nbsp;</strong>Checked</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Base DN:</strong>&nbsp;dc=&lt;domain&gt;,dc=&lt;com&gt;&nbsp;</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Admin DN:</strong>&nbsp;cn=&lt;LDAP binder name&gt;,dc=&lt;example&gt;,dc=&lt;com&gt;</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Admin Password:</strong>&nbsp;CorrectHorseBatteryStaple</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:html -->\n[well]<h3 class="has-text-align-left">TL;DR</h3>\n<p>The quick version of this is if the ID provider has an LDAP interface, the users can be synced and will be able to authenticate from all of the clients. If there is only a SAML option and you wanted some form of SSO, you would need to import the users manually, then configure a reverse proxy to use Shibboleth with SAML to allow access to the /user or /admin interface.</p>[/well]\n<!-- /wp:html -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:paragraph -->\n<p><strong>Quick reference guide.</strong></p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>The table below is a quick reference guide to what you would need to put in PaperCut. In the password field, enter your password for that service. We have also (where supported), only opted for LDAPs which should be the default option for everyone now.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:table {"backgroundColor":"subtle-light-gray"} -->\n<figure class="wp-block-table"><table class="has-subtle-light-gray-background-color has-background"><tbody><tr><td><br><strong>Service</strong></td><td><br><strong>Type</strong></td><td><br><strong>Server Address</strong></td><td><br><strong>Port</strong></td><td><br><strong>Use SSL</strong></td><td><br><strong>Base DN</strong></td><td><br><strong>Admin DN</strong></td><td><br><strong>SAML Option</strong></td></tr><tr><td><br><strong>OKTA</strong></td><td><br>Standard</td><td><br>&lt;subdomain&gt;.ldap.&lt;domain&gt;.com</td><td><br>636</td><td>Yes</td><td><br>ou=users ,dc=&lt;subdomain&gt;, dc=&lt;domain&gt;, dc=com</td><td><br>uid=&lt;username&gt;,&lt;dc=subdomain&gt;,dc=&lt;domain&gt;,dc=com</td><td>Yes</td></tr><tr><td><br><strong>OneLogin</strong></td><td><br>Standard</td><td><br>ldap.us.onelogin.com</td><td><br>636</td><td>Yes</td><td><br>dc=&lt;subdomain&gt;,dc=onelogin, dc=com</td><td><br>cn=&lt;email&gt;,ou=users,dc=&lt;subdomain&gt;,dc=onelogin,dc=com</td><td>Yes</td></tr><tr><td><br><strong>JumpCloud</strong></td><td><br>Standard</td><td><br>ldap.jumpcloud.com</td><td><br>636</td><td>Yes</td><td><br>ou=users,o=&lt;org_id&gt;,dc=jumpcloud,dc=com</td><td><br>uid=&lt;username&gt;,ou=users,o=&lt;org_id&gt;,dc=jumpcloud,dc=com</td><td>Yes</td></tr><tr><td><br><strong>Foxpass</strong></td><td><br>Standard</td><td><br>ldap.foxpass.com</td><td><br>636</td><td>Yes</td><td><br>dc=&lt;domain&gt;,dc=&lt;com&gt;</td><td><br>cn=&lt;LDAP binder name&gt;,dc=&lt;example&gt;,dc=&lt;com&gt;</td><td>No</td></tr></tbody></table></figure>\n<!-- /wp:table -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":3} -->\n<h3 class="has-text-align-left">As always, if you need a helping hand to get your Access Management up and running, then <a href="https://staging.selectec.com/contact/">get in touch</a> with the team.</h3>\n<!-- /wp:heading -->', 'PaperCut and Access Management', '', 'inherit', 'closed', 'closed', '', '8433-revision-v1', '', '', '2020-02-27 10:43:26', '2020-02-27 10:43:26', '', 8433, 'http://staging.selectec.com/8433-revision-v1/', 0, 'revision', '', 0),
(8450, 18, '2020-03-16 15:18:51', '2020-03-16 15:18:51', '<!-- wp:paragraph -->\n<p>Slack is a&nbsp;<a rel="noreferrer noopener" target="_blank" href="https://www.techradar.com/uk/news/slack-valued-at-over-dollar20bn-after-going-public">$20bn</a>&nbsp;messaging app. That flippant summary does not do it justice, Slack is a modern, secure, cloud-based enterprise collaboration tool, where you bring people, ideas and tools together in one place. Doesn''t that sound dandy?</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>With apps for all popular platforms, Slack is always there to connect you with your team - and it''s ready to scale to your needs. Sounds pretty good, right? Don''t take my word for it, get on Google and you will see positive stories from major organisations about how they happily use Slack to bring information together across departments and offices. Plus, the cool cats at&nbsp;<a rel="noreferrer noopener" target="_blank" href="https://www.theverge.com/2020/2/10/21132060/ibm-slack-chat-employee-rollout-microsoft-teams-competition">IBM</a>&nbsp;use it now, so it has to be good, right?</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>The majority of Slack users probably use it internally to work on projects, make company announcements (handy for remote workers) or just to share pictures of your fur babies sleeping on your Macbook in the #cutewoofers channel.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":3} -->\n<h3 class="has-text-align-left">Can Slack work as a channel for technical support questions?</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Traditional support is via email; you write in, you get a ticket number, and someone deals with it. Everything is audited, safe, clean. Then "live chat" came around and it added a bit of stress, phones were ringing, tickets were being updated and someone in real-time needed help, so something got neglected. The UI''s for live chat didn''t help when it came to getting screenshots, logs, or videos of the issues either. Then more recently, we have companies using Twitter and Facebook for help channels. Those work pretty well from a CS POV - "Where is my dog treat order?" or "Do you ship to Venezuela?", but for tech questions that will require context and some back and forth, it was not the best experience. Here at Selectec we try and keep it simple, our ticketing system is best-in-breed, and we operate a modern VOIP-based phone helpline. </p>\n<!-- /wp:paragraph -->\n\n<!-- wp:image {"id":8462,"sizeSlug":"large"} -->\n<figure class="wp-block-image size-large"><img src="https://staging.selectec.com/wp-content/uploads/2020/03/slack-support.png" alt="" class="wp-image-8462"/></figure>\n<!-- /wp:image -->\n\n<!-- wp:paragraph -->\n<p>But… (and the whole reason why this is being written) over the last few years we have been nudging our partners towards the slick and easy to use Slack platform.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>We started small and tested it with a few brave partners, we made it clear it''s for those throwaway questions "Does PaperCut embed on an MPC304?", "Can I install a site server on Windows 2008R2?" or "Can Square9 do X?" We were (initially) worried about two things…</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:list {"ordered":true} -->\n<ol><li>Questions getting lost in the flow of the chat or partners getting impatient if we were distracted/busy with other problems. If you use real-time chat, then you would expect a fairly quick reply, right?</li><li>If the query got tricky and involved log file analysis or if we needed to collect extended information, then a support ticket may be better suited.</li></ol>\n<!-- /wp:list -->\n\n<!-- wp:spacer {"height":30} -->\n<div style="height:30px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:paragraph -->\n<p>Well, it turns out we were just overly sensitive. Let me assure you... Slack is the *<em>insert whatever the cool kids are saying now</em>*. Our tech teams (support, pre-sales, pro-services, installers and integration specialists) all engage in real-time with our partners. While it is really useful for throwaway questions, it is also used with speed and confidence for anything tricky from a support POV or even tender replies. If someone with a problem on-site during an install can whip out their smartphone and load the Slack app and get help, then that has to be a service worth providing.&nbsp;</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":3} -->\n<h3 class="has-text-align-left">We all learn</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>We like to think of ourselves as a&nbsp;<a target="_blank" href="https://greysanatomy.fandom.com/wiki/Teaching_Hospital" rel="noreferrer noopener">teaching hospital</a>: Education is vital for success, and we want to empower our partners with everything in our heads. One bonus of this method is our partners can see our train of thought as we troubleshoot and hopefully that will assist them in the future with other issues. They already know what we will ask, so will hopefully save time on the next problem.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Plus, if one person at an organisation asks a question, anyone from that company in the Slack channel will see it and (hopefully) learn something new. Education, education, education!</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p></p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>We also have a general channel and have found resellers helping each other out, which is awesome to see as we''re now effectively building a real-time support community for our partners.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":3} -->\n<h3 class="has-text-align-left">Proactive Alerts</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>We can also keep our partners up to date with issues as and when they crop up. If we notice a new problem in the software (or if a customer tells us about one), then our partners will know soon after we do. This keeps support tickets to a minimum.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:image {"id":8515,"sizeSlug":"large"} -->\n<figure class="wp-block-image size-large"><img src="https://staging.selectec.com/wp-content/uploads/2020/03/slack-image-1.jpg" alt="" class="wp-image-8515"/></figure>\n<!-- /wp:image -->\n\n<!-- wp:paragraph -->\n<p>Let''s not forget new software releases. Take PaperCut as an example, their release cycle is busy, if we ignore the main MF component you still have&nbsp;<a rel="noreferrer noopener" target="_blank" href="https://www.papercut.com/support/resources/manuals/ng-mf/applicationserver/topics/job-ticketing-overview.html">Job Ticketing</a>,&nbsp;<a rel="noreferrer noopener" target="_blank" href="https://www.papercut.com/support/resources/manuals/mobility-print/overview/topics/overview.html">Mobility Print</a>,&nbsp;<a rel="noreferrer noopener" target="_blank" href="https://www.papercut.com/tour/integrated-scanning/ocr/">OCR</a>&nbsp;and&nbsp;<a rel="noreferrer noopener" target="_blank" href="https://www.papercut.com/products/do-more/print-deploy/">Print Deploy</a>&nbsp;auto-updating. Getting the version information in the hands of the guys selling and installing it every day is vital for success.&nbsp;</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:image {"id":8516,"sizeSlug":"large"} -->\n<figure class="wp-block-image size-large"><img src="https://staging.selectec.com/wp-content/uploads/2020/03/slack-image-2.jpg" alt="" class="wp-image-8516"/></figure>\n<!-- /wp:image -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":3} -->\n<h3 class="has-text-align-left">Relationships&nbsp;</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>People buy from people, right? Let''s not forget how important relationships are; we want to be at the stage where we better understand everyone''s personalities and work turns into much more fun. It also helps us build up a customer community on Slack, our eco-system helps each other and everyone benefits. Plus, it allows us to argue about what is better - Life of Brian or Holy Grail - with our valued partners (spoiler, it''s Holy Grail).</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":3} -->\n<h3 class="has-text-align-left">Do you want more?</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>If you want to take it to the next level, you can find Slack integrations for most of the bigger help desk solutions like Freshdesk, Groove, Zendesk and Desk.com. </p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>You can also pipe all of these into your CRM of choice and connect your VOIP service. There is a shedload of plugins for you to play with. Check them out:&nbsp;<a rel="noreferrer noopener" target="_blank" href="https://slack.com/apps">https://slack.com/apps</a></p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>And the most important thing of all - it has a Giphy plugin! How many technical questions can be answered by a gif, I hear you say? A surprising amount! </p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>This one is a popular choice for our dedicated support team.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:embed {"url":"https://giphy.com/gifs/life-from-crowd-rcOlpTCkM1GAE","type":"photo","providerNameSlug":"giphy","align":"left","className":""} -->\n<figure class="wp-block-embed alignleft is-type-photo is-provider-giphy"><div class="wp-block-embed__wrapper">\nhttps://giphy.com/gifs/life-from-crowd-rcOlpTCkM1GAE\n</div></figure>\n<!-- /wp:embed -->\n\n<!-- wp:paragraph -->\n<p><a href="https://giphy.com/gifs/RobertEBlackmon-idk-not-my-problem-thats-7SX1EWzetp0GVAgoqp">via GIPHY</a></p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:block {"ref":7017} /-->\n\n<!-- wp:heading {"align":"left","level":3} -->\n<h3 class="has-text-align-left">What''s Next?</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>So, this is how we roll, and it works, so give it a go. I leave you with a quote from one of our partners actively using the system.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:html -->\n<p style="font-size: 20px;"><em>"The recent addition of support via ''Slack'' has been a great move. It enables easy transfer of files and images relating to issues, really opens up a more relaxed atmosphere to ask those "stupid questions" you perhaps wouldn''t usually feel comfortable logging via a ticket or phone call!"</em></p>\n<!-- /wp:html -->\n\n<!-- wp:paragraph -->\n<p><em>Lee Parker - Solutions Consultant, Utax</em></p>\n<!-- /wp:paragraph -->\n\n<!-- wp:heading {"align":"left","level":3} -->\n<h3 class="has-text-align-left">If you''d like to start using Slack for support questions, then <a href="https://staging.selectec.com/contact/">get in touch</a> with us and we''ll get you set up.</h3>\n<!-- /wp:heading -->', 'Slack - Support for the future', '', 'publish', 'closed', 'closed', '', 'slack-support-for-the-future', '', '', '2020-03-20 14:36:47', '2020-03-20 14:36:47', '', 0, 'http://staging.selectec.com/?p=8450', 23, 'post', '', 0),
(8460, 33, '2020-03-09 12:53:23', '2020-03-09 12:53:23', '', 'slack-support', '', 'inherit', 'closed', 'closed', '', 'slack-upport', '', '', '2020-03-09 12:54:40', '2020-03-09 12:54:40', '', 8450, 'http://staging.selectec.com/wp-content/uploads/2020/03/slack-upport.png', 0, 'attachment', 'image/png', 0),
(8462, 33, '2020-03-09 12:56:10', '2020-03-09 12:56:10', '', 'slack-support', '', 'inherit', 'closed', 'closed', '', 'slack-support', '', '', '2020-03-09 12:56:10', '2020-03-09 12:56:10', '', 8450, 'http://staging.selectec.com/wp-content/uploads/2020/03/slack-support.png', 0, 'attachment', 'image/png', 0),
(8480, 33, '2020-08-12 09:25:58', '0000-00-00 00:00:00', '<!-- wp:paragraph -->\n<p>This guide will walk you through common scenarios which can cause PaperCut to stop working, or the PaperCut Web Server to stop displaying correctly. So... let''s get stuck in and see what''s going on!</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:block {"ref":7017} /-->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":3} -->\n<h3 class="has-text-align-left">Have there been any recent changes made on the server?&nbsp;</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Often the answer will be a no at first; but if you dig a bit deeper, suddenly the customer remembers they made some changes that they believe are insignificant, but not always are. Some of the changes that the customer may consider not relevant can be things such as:</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:list -->\n<ul><li>Is it a new Server setup?&nbsp;</li><li>Was this working for a set amount of time, and it stopped working?</li><li>Have there been any recent updates to PaperCut? Even minor updates or patches can cause some issues...</li><li>Has the server recently received any other patches or updates such as OS updates?</li><li>Have there been any updates in the firewall or proxy policies? Often on-site firewall and proxies are managed by external companies, so it is worth it for the customer to double-check with them!</li><li>Do they have a custom SSL certificate installed?&nbsp;</li><li>Have they recently configured PaperCut to force HTTPS? Did they follow <a href="https://www.papercut.com/kb/Main/ForcingSSL">the recommended procedure</a>?</li><li>Has the server (or external database server) recently run out of disk space?&nbsp;</li><li>Is there an issue connecting to the database (if the customer is not using the derby DB but an external DB)?&nbsp;</li></ul>\n<!-- /wp:list -->\n\n<!-- wp:heading {"align":"left","level":3} -->\n<h3 class="has-text-align-left">Has the service started?&nbsp;</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Are you trying to login to your PaperCut Web Interface and are presented with something similar to this:</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:image {"id":8489,"sizeSlug":"large"} -->\n<figure class="wp-block-image size-large"><img src="https://staging.selectec.com/wp-content/uploads/2020/03/server-error-1.jpg" alt="" class="wp-image-8489"/></figure>\n<!-- /wp:image -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:paragraph -->\n<p>Open services.msc and make sure <a href="https://www.papercut.com/kb/Main/StoppingAndStartingPaperCutServices">PaperCut Application Server service started</a>.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":3} -->\n<h3 class="has-text-align-left">Is the issue intermittent?</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>If the customer is having issues with their devices not connecting promptly or the app service stopping, but then running fine when simply restarting the service, this might point to a resource issue.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Have a look at the service.log file located at InstallLocation/server/logs/service.log</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>...And you see a lot of entries like this:</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:preformatted -->\n<pre class="wp-block-preformatted">INFO   | jvm 1    | 2019/01/22 14:58:00 | JVM Process has not received any CPU time for 138 seconds.  Extending timeouts.</pre>\n<!-- /wp:preformatted -->\n\n<!-- wp:paragraph -->\n<p>^This would indicate a resource issue.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>If the instance is a VM, make sure that you followed the <a href="https://www.papercut.com/kb/Main/PaperCutOnVM">recommendations when running PaperCut on a VM</a>.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>If you are concerned about a resource issue, it is always good to check that nothing else on the server is taking resources away from PaperCut. (Feel free to send us a set of debug logs over a timeframe where an issue occurred and we can run a diagnostic determining if an external application or PaperCut has been taking up the resources on the server.)</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>As a reminder, the handy&nbsp;<a target="_blank" href="https://www.papercut.com/kb/Main/PaperCutServerSizingGuide#server-sizing-table" rel="noreferrer noopener">Server Sizing Guide</a>&nbsp;from PaperCut has a Table that gives you an idea of what resources PaperCut needs - these are guidelines only and may vary depending on the customer.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":3} -->\n<h3 class="has-text-align-left">You try starting the service, and you see "Error 1069: The service did not start due to a logon failure"...</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>This can be because the password is incorrect (don''t forget expired or changed passwords can cause this!). To change the password, right-click on the service, choose properties, click the log on tab and have the Admin update the password for this service account.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>This could also happen if the user account is locked out or deleted, and the service has not been updated. If this is the case, simply right click on the service, choose properties, click the log on tab and have the Admin update the account to a user who is still valid and not locked out/deleted.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":3} -->\n<h3 class="has-text-align-left">You see "Error 1053: The service did not respond to the start or control request in a timely fashion"...&nbsp;</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>This happens because PaperCut takes a long time to start up - it''s safe to ignore this, so don''t panic.&nbsp;</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":3} -->\n<h3 class="has-text-align-left">Is the customer running on an external DB?</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>The customer is getting this screen or a similar screen when trying to login to the admin console?</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:image {"id":8507,"sizeSlug":"large"} -->\n<figure class="wp-block-image size-large"><img src="https://staging.selectec.com/wp-content/uploads/2020/03/system-unavailable-papercut-1-1024x476.png" alt="" class="wp-image-8507"/></figure>\n<!-- /wp:image -->\n\n<!-- wp:spacer {"height":20} -->\n<div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:paragraph -->\n<p><strong>Issue:</strong></p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Problem connecting to the database (in this case, MySQL). This could be any kind of supported external DB which could throw this error.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Troubleshooting Steps:</strong></p>\n<!-- /wp:paragraph -->\n\n<!-- wp:list {"ordered":true} -->\n<ol><li>The first step is to check if the DB service is running by opening services.msc on the DB Server - start up the service if it is not running. Sometimes the Database services are not configured to automatically relaunch on a server reboot, and if you updated the server recently, this could be the reason for this happening.</li><li>If the service is running,&nbsp;<a target="_blank" href="https://www.papercut.com/kb/Main/FirewallPorts" rel="noreferrer noopener">check the ports</a>.&nbsp;</li></ol>\n<!-- /wp:list -->\n\n<!-- wp:paragraph -->\n<p>If the above does not help, it could also be a mapDB issue (see the section on clearing the mapDB), or the fact that the DB has been put in read-only mode, in which case talk to the DB admin, or change the DB to have the relevant permissions.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":3} -->\n<h3 class="has-text-align-left">Manually fetch the logs</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>If the server is unable to start, the user won''t be able to log into the web interface to download the diagnostic bundle.&nbsp;</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Make a copy of the logs folder, zip this up, and upload it to support (found in: [app-path]/server/logs/). Copying the files to another location first is important, as some ZIP tools will not include files currently in use.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":3} -->\n<h3 class="has-text-align-left"><strong>Is there an error message like "java.lang.IndexOutOfBoundsException: 0" or "java.io.IOException: Checksum does not match, data broken" or "Error details: java.io.EOFException" or “&nbsp; java.io.IOException: Checksum does not match, data broken at org.mapdb.StoreWAL.get2(StoreWAL.java:336)”</strong></h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>If you have any of the above error messages, then read on!</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>This can happen when the PaperCut server runs out of disk space or is restarted abruptly, and the mapDB files corrupt. This fix works for some different error messages as well.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>The mapdb is a very small Java database used to keep some things that don''t need to be logged into the actual database, but are also not needed in memory so we take the information and store it in those files.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Sometimes we run into issues where the files can become corrupted and we are unable to read them. Normally, if we cannot fully read the file, it will rebuild itself in the background so no one notices what is happening. On very rare occasions we can read the file but the data isn''t valid, so if we see there should be three columns but we only see two or maybe four... it throws us off. Thus, being unable to log in to the PaperCut console.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Try this:</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:list {"ordered":true} -->\n<ol><li>Stop the PaperCut Application Server Service</li><li>Move the three files with job event mapDB in the name from PaperCut MF/server/data/internal to the desktop  in older versions of PaperCut the location is under&nbsp;&nbsp;<strong>\\PaperCut MF\\server\\tmp\\</strong></li><li>Start the PaperCut Application Server Service</li><li>Wait a minute and attempt to log into the web interface of the server again.&nbsp;</li></ol>\n<!-- /wp:list -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":3} -->\n<h3 class="has-text-align-left">The error message says "Unable to start server. Address already in use: bind" in the server.log file&nbsp;</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>This error suggests that something else is trying to use the same port as the PaperCut server (possibly 9191, 9192, 80, or 443).</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>This can happen for plenty of reasons, but it frequently occurs when customers turn on a Payment Gateway (such as Paypal) which uses port 80 - i.e. there is another service on the operating system that is using this port.  Possible culprits may be IIS (the Windows web server role), BranchCache (peer to peer Windows Update sharing), Sophos and Intel management tools.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:list -->\n<ul><li>Open an elevated command prompt Window and run&nbsp;<strong>netstat -aon | findstr :80</strong>&nbsp;to see what processes are also using the port.&nbsp;</li><li>Did it start happening after they enabled a Payment Gateway? To resolve, configure the App Server to use a nonstandard port if possible or remove the conflicting application.</li></ul>\n<!-- /wp:list -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":3} -->\n<h3 class="has-text-align-left">An error message says "invalid LOC header (bad signature)" in the server.log or service.log file?&nbsp;</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>This particular error message suggests that some of the files used by the PaperCut application server may have become corrupted.  This happens when the server was not shut down gracefully; if the disk is full, if the application crashed, or anything remotely like this.&nbsp;</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>You could try removing the files from \\PaperCut MF\\server\\tmp\\ or try running the PaperCut application server installer to overwrite those files - this often fixes the error and the associated problems.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":3} -->\n<h3 class="has-text-align-left">"Unable to start server. Cannot recover key."</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>On rare occasions, customers running updates by the book can still come up against issues, leading to the web interface failing to respond after reloading the DB.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>The keystore can corrupt in the transition from the old version to the new version, if this happens, you would need to create a new keystore for the certificate via keystore explorer which will then result in the web interface responding as expected again.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>You can find a guide on how to use Keystore explorer<a target="_blank" href="https://www.papercut.com/kb/Main/SSLWithKeystoreExplorer" rel="noreferrer noopener">&nbsp;here</a>.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":3} -->\n<h3 class="has-text-align-left">Restoring a corrupt database</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>If you are unable to start the PaperCut application service and PaperCut is showing one of the following errors on screen or in the logs:</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong><em>[CODE]</em></strong></p>\n<!-- /wp:paragraph -->\n\n<!-- wp:preformatted -->\n<pre class="wp-block-preformatted">Failed to start database ‘derby’, see the next exception for details.\nThe conglomerate (X, Y) requested does not exist.\nRecovery failed unexpected problem log record is Not first but transaction is not in transaction table\n: X\nContainer Container(X, Y) cannot be opened; it either has been dropped or does not exist.\nPage Page(X,Container(0, Y)) is at version V, the log file contains change version W, either there are log records of this page missing, or this page did not get written out to disk properly.\nInvalid checksum on Page Page(X,Container(0, Y))\nContainer X not found.\n\n</pre>\n<!-- /wp:preformatted -->\n\n<!-- wp:paragraph -->\n<p>Failed to start database ''derby'', see the next exception for details.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>The conglomerate (X, Y) requested does not exist.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Recovery failed unexpected problem log record is Not first but transaction is not in transaction table</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>: X</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Container Container(X, Y) cannot be opened; it either has been dropped or does not exist.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Page Page(X,Container(0, Y)) is at version V, the log file contains change version W, either there are log records of this page missing, or this page did not get written out to disk properly.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Invalid checksum on Page Page(X,Container(0, Y))</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Container X not found.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Your customer most likely has a corrupt database and we would recommend you proceed with a restoration of the database. The instructions for this are&nbsp;<a target="_blank" href="https://www.papercut.com/kb/Main/RestoringACorruptDatabase" rel="noreferrer noopener">here</a>.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":3} -->\n<h3 class="has-text-align-left">Have you considered Health Monitoring to avoid specific problems?</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Have a look at our blog posts about health monitoring, as setting up health monitoring will help your customers be proactive in spotting potential sticky situations in the future ;-)</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:columns -->\n<div class="wp-block-columns"><!-- wp:column -->\n<div class="wp-block-column"></div>\n<!-- /wp:column -->\n\n<!-- wp:column -->\n<div class="wp-block-column"></div>\n<!-- /wp:column --></div>\n<!-- /wp:columns -->\n\n<!-- wp:columns -->\n<div class="wp-block-columns"><!-- wp:column -->\n<div class="wp-block-column"><!-- wp:core-embed/wordpress {"url":"https://staging.selectec.com/papercut-health-monitoring-grafana-prometheus/grafana/","type":"wp-embed","providerNameSlug":"select-technology-ltd","className":""} -->\n<figure class="wp-block-embed-wordpress wp-block-embed is-type-wp-embed is-provider-select-technology-ltd"><div class="wp-block-embed__wrapper">\nhttps://staging.selectec.com/papercut-health-monitoring-grafana-prometheus/grafana/\n</div></figure>\n<!-- /wp:core-embed/wordpress --></div>\n<!-- /wp:column -->\n\n<!-- wp:column -->\n<div class="wp-block-column"><!-- wp:core-embed/wordpress {"url":"https://staging.selectec.com/papercut-health-monitoring-grafana-prometheus/","type":"wp-embed","providerNameSlug":"select-technology-ltd","className":""} -->\n<figure class="wp-block-embed-wordpress wp-block-embed is-type-wp-embed is-provider-select-technology-ltd"><div class="wp-block-embed__wrapper">\nhttps://staging.selectec.com/papercut-health-monitoring-grafana-prometheus/\n</div></figure>\n<!-- /wp:core-embed/wordpress --></div>\n<!-- /wp:column --></div>\n<!-- /wp:columns -->', 'Troubleshooting Guide - PaperCut server won''t start/can''t log in to the Admin Interface', '', 'draft', 'closed', 'closed', '', '', '', '', '2020-08-12 09:25:58', '2020-08-12 09:25:58', '', 0, 'http://staging.selectec.com/?p=8480', 22, 'post', '', 0),
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(8518, 33, '2020-03-17 16:15:51', '2020-03-17 16:15:51', '<!-- wp:paragraph -->\n<p>Slack is a&nbsp;<a rel="noreferrer noopener" target="_blank" href="https://www.techradar.com/uk/news/slack-valued-at-over-dollar20bn-after-going-public">$20bn</a>&nbsp;messaging app. That flippant summary does not do it justice, Slack is a modern, secure, cloud-based enterprise collaboration tool, where you bring people, ideas and tools together in one place. Doesn''t that sound dandy?</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>With apps for all popular platforms, Slack is always there to connect you with your team - and it''s ready to scale to your needs. Sounds pretty good, right? Don''t take my word for it, get on Google and you will see positive stories from major organisations about how they happily use Slack to bring information together across departments and offices. Plus, the cool cats at&nbsp;<a rel="noreferrer noopener" target="_blank" href="https://www.theverge.com/2020/2/10/21132060/ibm-slack-chat-employee-rollout-microsoft-teams-competition">IBM</a>&nbsp;use it now, so it has to be good, right?</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>The majority of Slack users probably use it internally to work on projects, make company announcements (handy for remote workers) or just to share pictures of your fur babies sleeping on your Macbook in the #cutewoofers channel.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":3} -->\n<h3 class="has-text-align-left">Can Slack work as a channel for technical support questions?</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Traditional support is via email, you write in, you get a ticket number, and someone deals with it. Everything is audited, safe, clean. Then "live chat" came around and it added a bit of stress, phones were ringing, tickets were being updated and someone in real-time needed help, so something got neglected. The UI''s for live chat didn''t help when it came to getting screenshots, logs, or videos of the issues either. Then, more recently, we have companies using Twitter and Facebook for help channels. Those work pretty well from a CS POV, "Where is my dog treat order?" or "Do you ship to Venezuela?", but for tech questions that will require context and some back and forth, it was not the best experience. Here at Selectec we try and keep it simple, our ticketing system is best in breed, and we operate a modern VOIP-based phone helpline. </p>\n<!-- /wp:paragraph -->\n\n<!-- wp:image {"id":8462,"sizeSlug":"large"} -->\n<figure class="wp-block-image size-large"><img src="https://staging.selectec.com/wp-content/uploads/2020/03/slack-support.png" alt="" class="wp-image-8462"/></figure>\n<!-- /wp:image -->\n\n<!-- wp:paragraph -->\n<p>But… (and the whole reason why this is being written) over the last few years we have been nudging our partners towards the slick and easy to use Slack platform.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>We started small and tested it with a few brave partners, we made it clear it''s for those throwaway questions "Does PaperCut embed on a MPC304?", "Can I install a site server on Windows 2008R2?" or "Can Square9 do X?" We were (initially) worried about two things…</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:list {"ordered":true} -->\n<ol><li>Questions getting lost in the flow of the chat or partners getting impatient if we were distracted/busy with other problems. If you use real-time chat, then you would expect a fairly quick reply, right?</li><li>If the query got tricky and involved log file analysis or if we needed to collect extended information, then a support ticket may be better suited.</li></ol>\n<!-- /wp:list -->\n\n<!-- wp:spacer {"height":30} -->\n<div style="height:30px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:paragraph -->\n<p>Well, it turns out we were just overly sensitive. Let me assure you... Slack is the *<em>insert whatever the cool kids are saying now</em>*. Our tech teams (support, pre-sales, pro-services, installers and integration specialists) all engage in real-time with our partners. While it is really useful for throwaway questions, it is also used with speed and confidence for anything tricky from a support POV or even tender replies. If someone with a problem on-site during an install can whip out their smartphone and load the Slack app and get help, then that has to be a service worth providing.&nbsp;</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":3} -->\n<h3 class="has-text-align-left">We all learn</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>We like to think of ourselves as a&nbsp;<a target="_blank" href="https://greysanatomy.fandom.com/wiki/Teaching_Hospital" rel="noreferrer noopener">teaching hospital</a>: Education is vital for success, and we want to empower our partners with everything in our heads. One bonus of this method is our partners can see our train of thought as we troubleshoot and hopefully that will assist them in the future with other issues. They already know what we will ask, so will hopefully save time on the next problem.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Plus, if one person at an organisation asks a question, anyone, from that company in the Slack channel will see it and (hopefully) learn something new. Education, education, education!</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p></p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>We also have a general channel and have found resellers helping each other out, the Selectec support team sit back and relax at this point (and browse Monster.com)</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":3} -->\n<h3 class="has-text-align-left">Proactive Alerts</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>We can also keep our partners up to date with issues as and when they crop up. If we notice a new problem in the software (or if a customer tells us about one), then our partners will know soon after we do. This keeps support tickets to a minimum.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:image {"id":8515,"sizeSlug":"large"} -->\n<figure class="wp-block-image size-large"><img src="https://staging.selectec.com/wp-content/uploads/2020/03/slack-image-1.jpg" alt="" class="wp-image-8515"/></figure>\n<!-- /wp:image -->\n\n<!-- wp:paragraph -->\n<p>Let''s not forget new software releases. Take PaperCut as an example, their release cycle is busy, if we ignore the main MF component you still have&nbsp;<a rel="noreferrer noopener" target="_blank" href="https://www.papercut.com/support/resources/manuals/ng-mf/applicationserver/topics/job-ticketing-overview.html">Job Ticketing</a>,&nbsp;<a rel="noreferrer noopener" target="_blank" href="https://www.papercut.com/support/resources/manuals/mobility-print/overview/topics/overview.html">Mobility Print</a>,&nbsp;<a rel="noreferrer noopener" target="_blank" href="https://www.papercut.com/tour/integrated-scanning/ocr/">OCR</a>&nbsp;and&nbsp;<a rel="noreferrer noopener" target="_blank" href="https://www.papercut.com/products/do-more/print-deploy/">Print Deploy</a>&nbsp;auto-updating. Getting the version information in the hands of the guys selling and installing it every day is vital for success.&nbsp;</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:image {"id":8516,"sizeSlug":"large"} -->\n<figure class="wp-block-image size-large"><img src="https://staging.selectec.com/wp-content/uploads/2020/03/slack-image-2.jpg" alt="" class="wp-image-8516"/></figure>\n<!-- /wp:image -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":3} -->\n<h3 class="has-text-align-left">Relationships&nbsp;</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>People buy from people, right? Let''s not forget how important relationships are; we want to be at the stage where we better understand everyone''s personalities and work turns into much more fun. It also helps us build up a customer community on Slack, our eco-system helps each other and everyone benefits. Plus, it allows us to argue about what is better, Life of Brian or Holy Grail with our valued partners. (spoiler, it''s Holy Grail)</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:heading {"align":"left","level":3} -->\n<h3 class="has-text-align-left">Do you want more?</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>If you want to take it to the next level, you can find Slack integrations for most of the bigger help desk solutions like Freshdesk, Groove, Zendesk and Desk.com. </p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>You can also pipe all of these into your CRM of choice and connect your VOIP service. There is a shedload of plugins for you to play with. Check them out:&nbsp;<a rel="noreferrer noopener" target="_blank" href="https://slack.com/apps">https://slack.com/apps</a></p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>And the most important thing of all - it has a Giphy plugin! How many technical questions can be answered by a gif, I hear you say? A surprising amount! </p>\n<!-- /wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>This one is a popular choice for our dedicated support team.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:embed {"url":"https://giphy.com/gifs/RobertEBlackmon-idk-not-my-problem-thats-7SX1EWzetp0GVAgoqp","type":"photo","providerNameSlug":"giphy","align":"left","className":""} -->\n<figure class="wp-block-embed alignleft is-type-photo is-provider-giphy"><div class="wp-block-embed__wrapper">\nhttps://giphy.com/gifs/RobertEBlackmon-idk-not-my-problem-thats-7SX1EWzetp0GVAgoqp\n</div></figure>\n<!-- /wp:embed -->\n\n<!-- wp:paragraph -->\n<p><a href="https://giphy.com/gifs/RobertEBlackmon-idk-not-my-problem-thats-7SX1EWzetp0GVAgoqp">via GIPHY</a></p>\n<!-- /wp:paragraph -->\n\n<!-- wp:spacer {"height":50} -->\n<div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div>\n<!-- /wp:spacer -->\n\n<!-- wp:block {"ref":7017} /-->\n\n<!-- wp:heading {"align":"left","level":3} -->\n<h3 class="has-text-align-left">What''s Next?</h3>\n<!-- /wp:heading -->\n\n<!-- wp:paragraph -->\n<p>So, this is how we roll, and it works, so give it a go. I leave you with a quote from one of our partners actively using the system.</p>\n<!-- /wp:paragraph -->\n\n<!-- wp:html -->\n<p style="font-size: 20px;"><em>"The recent addition of support via ''Slack'' has been a great move. It enables easy transfer of files and images relating to issues, really opens up a more relaxed atmosphere to ask those "stupid questions" you perhaps wouldn''t usually feel comfortable logging via a ticket or phone call!"</em></p>\n<!-- /wp:html -->\n\n<!-- wp:paragraph -->\n<p><em>Lee Parker - Solutions Consultant, Utax</em></p>\n<!-- /wp:paragraph -->\n\n<!-- wp:heading {"align":"left","level":3} -->\n<h3 class="has-text-align-left">If you''d like to start using Slack for support questions, then <a href="https://staging.selectec.com/contact/">get in touch</a> with us and we''ll get you set up.</h3>\n<!-- /wp:heading -->', 'Slack - Support for the future', '', 'inherit', 'closed', 'closed', '', '8450-revision-v1', '', '', '2020-03-17 16:15:51', '2020-03-17 16:15:51', '', 8450, 'http://staging.selectec.com/8450-revision-v1/', 0, 'revision', '', 0);
