We believe work is not a place, but rather a thing you do. The successful applicant will provide advanced consultative technical support to channel partners and customers

<strong>Hard Skills:</strong>
<ul>
	<li>Printing software expertise in PaperCut or similar (Nuance technology Equitrac, Safecom and / or NSI)</li>
	<li>Expertise in Android or IOS printing</li>
	<li>Minimum 5 years’ experience in the field time with MFD hardware</li>
	<li>Strong MS Office expertis</li>
	<li>Quality driven and customer first approach.</li>
	<li>Excellent written &amp; spoken English</li>
	<li>Ability to travel in within the UK</li>
	<li>Provide diagnostic, troubleshooting and resolution strategies</li>
	<li>Develop, document and distribute technical white papers and knowledge base articles</li>
	<li>Work with other teams to locate and resolve product issues</li>
	<li>Handle support ticket escalations through phone and email from internal pre and post sales teams</li>
	<li>As required, provide on-site support to partners and customers</li>
	<li>Provide training to partners</li>
</ul>