[vc_row row_height_percent="0" override_padding="yes" h_padding="2" top_padding="3" bottom_padding="1" back_color="color-128603" back_image="117813" back_position="left center" overlay_alpha="50" gutter_size="4" column_width_percent="100" shift_y="0" z_index="0" top_divider="gradient" bottom_divider="step_3_4" content_parallax="0" uncode_shortcode_id="105729" back_color_type="uncode-palette"][vc_column column_width_percent="100" position_vertical="middle" gutter_size="6" style="dark" overlay_alpha="50" shift_x="0" shift_y="0" shift_y_down="0" z_index="0" medium_width="0" mobile_width="0" width="1/1" uncode_shortcode_id="744311"][vc_row_inner row_inner_height_percent="0" overlay_alpha="50" gutter_size="4" shift_y="0" z_index="0" inverted_device_order="yes" limit_content="" uncode_shortcode_id="208687"][vc_column_inner column_width_percent="100" position_vertical="middle" gutter_size="2" style="dark" overlay_alpha="50" shift_x="0" shift_y="0" shift_y_down="0" z_index="0" medium_width="4" align_mobile="align_center_mobile" mobile_width="0" width="7/12" uncode_shortcode_id="128842"][vc_single_image media="132573" media_width_percent="25" uncode_shortcode_id="156631"][vc_custom_heading text_color="color-207748" heading_semantic="h4" text_size="h4" text_weight="400" uncode_shortcode_id="775232" text_color_type="uncode-palette"]Selectec Remote Support[/vc_custom_heading][vc_column_text uncode_shortcode_id="141540"]We have decided to use RustDesk for our remote support software.  This is a service that we host ourselves.  Please note by using this software you are accepting our Privacy Policy terms and conditions, which is available <strong><a href="https://staging.selectec.com/privacy">here</a></strong>.</p>
<p>To download the software, please click on the link for your version of operating system,  or for more information on RustDesk please see below.[/vc_column_text][/vc_column_inner][vc_column_inner column_width_percent="100" position_vertical="middle" gutter_size="3" style="dark" back_image="99798" back_position="right top" overlay_alpha="50" shift_x="0" shift_y="0" shift_y_down="0" z_index="0" medium_width="4" mobile_width="0" width="5/12" uncode_shortcode_id="195800" back_size="80%"][vc_single_image media="8711" media_width_percent="100" alignment="center" uncode_shortcode_id="137955"][/vc_column_inner][/vc_row_inner][vc_accordion sign="plus" sign_size="md" content_border="yes" title_padding="yes" gutter_simple="1" no_h_padding="yes" uncode_shortcode_id="893993" active_tab="0"][vc_accordion_tab icon="fa fa-windows" gutter_size="2" column_padding="0" title="Windows Installation" tab_id="1760862612-1-64"][vc_row_inner row_inner_height_percent="0" overlay_alpha="50" equal_height="yes" gutter_size="3" shift_y="0" z_index="0" uncode_shortcode_id="206273"][vc_column_inner column_width_percent="100" gutter_size="3" overlay_alpha="50" shift_x="0" shift_y="0" shift_y_down="0" z_index="0" medium_width="0" mobile_width="0" width="1/3" uncode_shortcode_id="345234"][vc_button border_width="0" icon="fa fa-windows" uncode_shortcode_id="153746" link="url:https%3A%2F%2Fstaging.selectec.com%2Fremoteapp%2FWindows%2Fselectec-client-x86.exe|title:Windows%20Client"]Windows (x86)[/vc_button][/vc_column_inner][vc_column_inner width="1/3"][vc_button border_width="0" width="200" icon="fa fa-windows" uncode_shortcode_id="522918" link="url:https%3A%2F%2Fstaging.selectec.com%2Fremoteapp%2FWindows%2Fselectec-client-x64.exe|title:Windows%20Client"]Windows (x64)[/vc_button][/vc_column_inner][vc_column_inner width="1/3"][vc_button border_width="0" width="200" icon="fa fa-windows" uncode_shortcode_id="208786" link="url:https%3A%2F%2Fstaging.selectec.com%2Fremoteapp%2FWindows%2FUnattended-selectec-client.msi|title:Windows%20Client"]Requested By Support[/vc_button][/vc_column_inner][/vc_row_inner][vc_column_text uncode_shortcode_id="151499"]
<h3></h3>
<h3><strong>Windows Install<img class="alignright wp-image-133717 size-thumbnail" src="https://staging.selectec.com/wp-content/uploads/2025/10/gvtl6ts1u59mltg4orss5skvvs-927d58e34a5ac6fd7fb10485951cfc24-150x150.png" alt="" width="150" height="150" /></strong></h3>
<p>To install the client the user must have the permissions to run the software.  By default nothing needs to be installed.</p>
<p>When the software is run, an ID and password will be displayed in the application.  Please give this to our support team to allow then to connect to your server / workstation.  Once we have finished the remote session you can just delete the application.</p>
<p>For the "requested by support" client we would just need the ID to connect.  This client needs to be installed and is used to give us the correct permissions to complete a remote install.  Only install this client if requested to do so.</p>
<p>** Please remember to uninstall this client when the install is complete **[/vc_column_text][/vc_accordion_tab][vc_accordion_tab icon="fa fa-apple" gutter_size="2" column_padding="0" title="Apple Mac Installation" tab_id="1760862612-2-80"][vc_row_inner][vc_column_inner width="1/1"][/vc_column_inner][/vc_row_inner][vc_row_inner row_inner_height_percent="0" overlay_alpha="50" equal_height="yes" gutter_size="3" shift_y="0" z_index="0" uncode_shortcode_id="206273"][vc_column_inner column_width_percent="100" gutter_size="3" overlay_alpha="50" shift_x="0" shift_y="0" shift_y_down="0" z_index="0" medium_width="0" mobile_width="0" width="1/4" uncode_shortcode_id="345234"][/vc_column_inner][vc_column_inner column_width_percent="100" gutter_size="3" overlay_alpha="50" shift_x="0" shift_y="0" shift_y_down="0" z_index="0" medium_width="0" mobile_width="0" width="1/4" uncode_shortcode_id="839738"][vc_button border_width="0" icon="fa fa-apple" uncode_shortcode_id="236743" link="url:https%3A%2F%2Fstaging.selectec.com%2Fremoteapp%2FMac%2Fselectec-client-x64.dmg|title:Mac%20Client"]Apple Mac (x64)[/vc_button][/vc_column_inner][vc_column_inner width="1/4"][vc_button border_width="0" width="200" icon="fa fa-apple" uncode_shortcode_id="141275" link="url:https%3A%2F%2Fstaging.selectec.com%2Fremoteapp%2FMac%2Fselectec-client-arm64.dmg|title:Mac%20Client"]Apple Mac (Arm)[/vc_button][/vc_column_inner][vc_column_inner width="1/4"][/vc_column_inner][/vc_row_inner][vc_column_text uncode_shortcode_id="167455"]
<h3></h3>
<h3><strong>Apple Silicon Mac - Install<img class="alignright wp-image-133718 size-thumbnail" src="https://staging.selectec.com/wp-content/uploads/2025/10/apple-logo-computer-icons-mac-book-pro-macbook-apple-cbcb74b30bdc897fbfeafa1d42f8c4f0-150x150.png" alt="" width="150" height="150"></strong></h3>
<p>After installing the software by dragging the selectec client into the Applications folder.&nbsp; &nbsp;You will also need to enable some options.</p>
<p>&nbsp;</p>
<ul>
<li>Open System Settings &gt; Privacy and Security &gt; Screen &amp; System Audio Recording and make sure this is enabled for the selectec-client</li>
<li>Open System Settings &gt; Privacy and Security &gt; Accessibilty&nbsp; and make sure this is enabled for the selectec-client</li>
</ul>
<p>[/vc_column_text][/vc_accordion_tab][vc_accordion_tab icon="fa fa-linux" gutter_size="2" column_padding="0" title="Linux Installation" tab_id="1760862891933-2-10"][vc_row_inner row_inner_height_percent="0" overlay_alpha="50" equal_height="yes" gutter_size="3" shift_y="0" z_index="0" uncode_shortcode_id="192628"][vc_column_inner width="1/4"][vc_button border_width="0" width="280" icon="fa fa-linux" uncode_shortcode_id="114430" link="url:https%3A%2F%2Fstaging.selectec.com%2Fremoteapp%2FopenSUSE%2Fselectec-client-x86_64-suse.rpm|title:openSUSE%20Client"]openSUSE (x86 &amp; 64)[/vc_button][vc_button border_width="0" width="280" icon="fa fa-linux" uncode_shortcode_id="126104" link="url:https%3A%2F%2Fstaging.selectec.com%2Fremoteapp%2FFedora-RHEL%2Fselectec-client-x86_64.rpm|title:Fedora%20RHEL%20Client"]Fedora / RHEL (x86 &amp; 64)[/vc_button][/vc_column_inner][vc_column_inner width="1/4"][vc_button border_width="0" width="280" icon="fa fa-linux" uncode_shortcode_id="105631" link="url:https%3A%2F%2Fstaging.selectec.com%2Fremoteapp%2FopenSUSE%2Fselectec-client-arm-suse.rpm|title:openSUSE%20Client"]OpenSUSE (Arm)[/vc_button][/vc_column_inner][vc_column_inner width="1/4"][vc_button border_width="0" width="280" icon="fa fa-linux" uncode_shortcode_id="203334" link="url:https%3A%2F%2Fstaging.selectec.com%2Fremoteapp%2FUbuntu-Debian%2Fselectec-client-x86-64.deb|title:Ubuntu%20%26%20Debian%20Client"]Ubuntu / Debian (x86 &amp; 64)[/vc_button][/vc_column_inner][vc_column_inner width="1/4"][vc_button border_width="0" width="280" icon="fa fa-linux" uncode_shortcode_id="874156" link="url:https%3A%2F%2Fstaging.selectec.com%2Fremoteapp%2FUbuntu-Debian%2Fselectec-client-arm.deb|title:Ubuntu%20%26%20Debian%20Client"]Ubuntu / Debian (Arm)[/vc_button][vc_button border_width="0" width="280" icon="fa fa-linux" uncode_shortcode_id="128579" link="url:https%3A%2F%2Fstaging.selectec.com%2Fremoteapp%2FFedora-RHEL%2Fselectec-client-arm64.rpm|title:Fedora%20%2F%20RHEL%20Client"]Fedora / RHEL (Arm)[/vc_button][/vc_column_inner][/vc_row_inner][vc_column_text uncode_shortcode_id="162864"]
<h3></h3>
<h3><strong><img class="alignright wp-image-133719 size-thumbnail" src="https://staging.selectec.com/wp-content/uploads/2025/10/tux-racer-linux-computer-icons-computer-software-linux-4c0f12bec68681a697f8872d843b18ab-150x150.png" alt="" width="150" height="150" /></strong></h3>
<h3><strong>Linux<span id="linux" class="hx:absolute hx:-mt-20"></span> Distro's</strong></h3>
<p>Please see below instructions to install for the various “flavours” of Linux (installers are above).</p>
<p>&nbsp;</p>
<h4><strong>Debian Derivatives<span id="debian-derivatives" class="hx:absolute hx:-mt-20"></span> </strong></h4>
<div class="hextra-code-block hx:relative hx:mt-6 hx:first:mt-0 hx:group/code">
<div>
<div class="highlight">
<pre class="chroma" tabindex="0"><code class="language-sh" data-lang="sh"><span class="line"><span class="cl"><span class="c1"># please ignore the wrong disk usage report</span>
</span></span><span class="line"><span class="cl">sudo apt install -fy ./&lt;app-name&gt;.deb</span></span></code></pre>
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<h4><strong>Red Hat Derivatives</strong><span id="red-hat-derivatives" class="hx:absolute hx:-mt-20"></span></h4>
<div class="hextra-code-block hx:relative hx:mt-6 hx:first:mt-0 hx:group/code">
<div>
<div class="highlight">
<pre class="chroma" tabindex="0"><code class="language-sh" data-lang="sh"><span class="line"><span class="cl">sudo yum localinstall ./&lt;app-name&gt;.rpm</span></span></code></pre>
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<h4><strong>Arch Linux/Manjaro</strong><span id="arch-linuxmanjaro" class="hx:absolute hx:-mt-20"></span></h4>
<div class="hextra-code-block hx:relative hx:mt-6 hx:first:mt-0 hx:group/code">
<div>
<div class="highlight">
<pre class="chroma" tabindex="0"><code class="language-sh" data-lang="sh"><span class="line"><span class="cl">sudo pacman -U ./&lt;app-name&gt;.pkg.tar.zst</span></span></code></pre>
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<h4><strong>openSUSE (≥ Leap 15.0)<span id="opensuse--leap-150" class="hx:absolute hx:-mt-20"></span> </strong></h4>
<div class="hextra-code-block hx:relative hx:mt-6 hx:first:mt-0 hx:group/code">
<div>
<div class="highlight">
<pre class="chroma" tabindex="0"><code class="language-sh" data-lang="sh"><span class="line"><span class="cl">sudo zypper install --allow-unsigned-rpm ./&lt;app-name&gt;-suse.rpm</span></span></code></pre>
</div>
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<h4><strong>Nix / NixOS (≥ 22.05)</strong><span id="nix--nixos--2205" class="hx:absolute hx:-mt-20"></span></h4>
<p>Temporary enter a shell with <code>rustdesk</code> ready to run:</p>
<div class="hextra-code-block hx:relative hx:mt-6 hx:first:mt-0 hx:group/code">
<div>
<div class="highlight">
<pre class="chroma" tabindex="0"><code class="language-sh" data-lang="sh"><span class="line"><span class="cl">nix shell nixpkgs#rustdesk</span></span></code></pre>
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<p>Install in the current user profile:</p>
<div class="hextra-code-block hx:relative hx:mt-6 hx:first:mt-0 hx:group/code">
<div>
<div class="highlight">
<pre class="chroma" tabindex="0"><code class="language-sh" data-lang="sh"><span class="line"><span class="cl">nix profile install nixpkgs#rustdesk</span></span></code></pre>
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<p>In order to install system-wide in NixOS run <code>nixos-rebuild switch --flake /etc/nixos</code> after editing <code>configuration.nix</code>:</p>
<div class="hextra-code-block hx:relative hx:mt-6 hx:first:mt-0 hx:group/code">
<div>
<pre><code>  environment.systemPackages = with pkgs; [
    ...
    rustdesk
  ];</code></pre>
</div>
</div>
<p>[/vc_column_text][/vc_accordion_tab][vc_accordion_tab icon="fa fa-mobile" gutter_size="2" column_padding="2" title="Mobile Installation" tab_id="1761148751643-3-7"][vc_button button_color="color-prif" border_width="0" icon="fa fa-mobile" uncode_shortcode_id="472852" link="url:https%3A%2F%2Fstaging.selectec.com%2Fremoteapp%2FAndroid%2Fselectec-client.apk|title:Android%20Client" button_color_type="uncode-palette"]Android[/vc_button][vc_column_text uncode_shortcode_id="122103"]
<h2>Android Client</h2>
<p>For the Android client please visit this link on your phone and then click on the above button to download the Android client.  This works on Android 10+</p>
<p>&nbsp;</p>
<h2>iOS Devices</h2>
<p>With iOS devices there is a RustDesk app you can download from the app store.  Please download that on the iOS device and send us the details.[/vc_column_text][/vc_accordion_tab][/vc_accordion][vc_column_text uncode_shortcode_id="767474"]
<h3>RustDesk - Open Source Remote Desktop</h3>
<p>RustDesk is a full-featured open source remote control alternative for self-hosting and security with minimal configuration. You have full control of your data, with no concerns about security. The Client is open source using the Professional Server hosted with us.</p>
<h3>Client Ports</h3>
<p>Our RustDesk client uses the secure TCP port 443.</p>
<h3><strong>Our Connection Details.</strong></h3>
<p>IP Address - 172.237.119.5   Domain - remote.selectec.com</p>
<hr />
<p>[/vc_column_text][/vc_column][/vc_row]</p>
