[vc_row row_height_percent="0" override_padding="yes" h_padding="2" top_padding="5" bottom_padding="5" back_color="color-128603" back_image="117813" back_position="left center" overlay_alpha="50" gutter_size="4" column_width_percent="100" shift_y="0" z_index="0" top_divider="gradient" bottom_divider="step_3_4" uncode_shortcode_id="104523" back_color_type="uncode-palette"][vc_column column_width_percent="100" position_vertical="middle" gutter_size="6" style="dark" overlay_alpha="50" shift_x="0" shift_y="0" shift_y_down="0" z_index="0" medium_width="0" mobile_width="0" width="1/1" uncode_shortcode_id="744311"][vc_row_inner row_inner_height_percent="0" overlay_alpha="50" gutter_size="4" shift_y="0" z_index="0" inverted_device_order="yes" limit_content="" uncode_shortcode_id="151193"][vc_column_inner column_width_percent="100" position_vertical="middle" gutter_size="2" style="dark" overlay_alpha="50" shift_x="0" shift_y="0" shift_y_down="0" z_index="0" medium_width="4" align_mobile="align_center_mobile" mobile_width="0" width="7/12" uncode_shortcode_id="128842"][vc_single_image media="132573" media_width_percent="25" uncode_shortcode_id="936651"][vc_custom_heading text_color="color-207748" heading_semantic="h4" text_size="h4" text_weight="400" uncode_shortcode_id="500577" text_color_type="uncode-palette"]Welcome to our Support Portal[/vc_custom_heading][vc_column_text uncode_shortcode_id="829574"]From here you can view any of your previous tickets on our helpdesk,  or start a new ticket.  You can also search KB articles for the different software applications we sell.  And if you have any issues as always, please don't hessitate to get in touch.[/vc_column_text][vc_empty_space empty_h="2"][/vc_column_inner][vc_column_inner column_width_percent="100" position_vertical="middle" gutter_size="3" style="dark" back_image="99798" back_position="right top" overlay_alpha="50" shift_x="0" shift_y="0" shift_y_down="0" z_index="0" medium_width="4" mobile_width="0" width="5/12" uncode_shortcode_id="195800" back_size="80%"][vc_single_image media="8711" media_width_percent="100" alignment="center" uncode_shortcode_id="137955"][/vc_column_inner][/vc_row_inner][vc_row_inner limit_content=""][vc_column_inner column_width_percent="100" position_vertical="middle" align_horizontal="align_center" gutter_size="3" overlay_alpha="50" shift_x="0" shift_y="0" shift_y_down="0" z_index="0" medium_width="0" mobile_width="0" width="1/3" uncode_shortcode_id="180699"][vc_button hover_fx="outlined" border_width="1" css_animation="left-t-right" uncode_shortcode_id="179992" link="url:https%3A%2F%2Fhelp.selectec.com%2Fhc%2Fen-gb%2Frequests%2Fnew|title:New%20Ticet"]Add A New Ticket[/vc_button][/vc_column_inner][vc_column_inner column_width_percent="100" position_vertical="middle" align_horizontal="align_center" gutter_size="3" overlay_alpha="50" shift_x="0" shift_y="0" shift_y_down="0" z_index="0" medium_width="0" mobile_width="0" width="1/3" uncode_shortcode_id="186895"][vc_button border_width="0" css_animation="bottom-t-top" uncode_shortcode_id="171146" link="url:https%3A%2F%2Fstaging.selectec.com%2Fwp-content%2Fuploads%2F2024%2F06%2FLogin-in-to-our-Helpdesk.pdf|title:Helpdesk%20Instructions"]Login Instructions[/vc_button][/vc_column_inner][vc_column_inner column_width_percent="100" position_vertical="middle" align_horizontal="align_center" gutter_size="3" overlay_alpha="50" shift_x="0" shift_y="0" shift_y_down="0" z_index="0" medium_width="0" mobile_width="0" width="1/3" uncode_shortcode_id="118819"][vc_button border_width="1" css_animation="right-t-left" uncode_shortcode_id="169228" link="url:https%3A%2F%2Fhelp.selectec.com%2Fhc%2Fen-gb%2Frequests|title:View%20Tickets"]View Past Tickets[/vc_button][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row row_height_percent="0" back_color="color-212342" overlay_alpha="50" gutter_size="3" column_width_percent="100" shift_y="0" z_index="0" uncode_shortcode_id="156100" back_color_type="uncode-palette"][vc_column column_width_percent="100" position_vertical="middle" align_horizontal="align_center" gutter_size="3" overlay_alpha="50" shift_x="0" shift_y="0" shift_y_down="0" z_index="0" medium_width="0" mobile_width="0" width="1/1" uncode_shortcode_id="555230"][vc_custom_heading uncode_shortcode_id="988327"]
<h1><span style="color: #ffffff;">Search for knowledge base articles on our products</span></h1>
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<p style="text-align: center;">Are you looking for older embedded applications for all  PaperCut supported devices?   We have you covered, click the link below to see our library of older PaperCut embedded software.</p>
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<p style="text-align: center;">Are you looking for the latest App Blaster from Elatec?  The latest version is available for the TWN4 reader via the link below.  Please click the link to download the latest application.</p>
[/vc_column_text][vc_row_inner][vc_column_inner column_width_percent="100" position_vertical="bottom" align_horizontal="align_center" gutter_size="3" overlay_alpha="50" shift_x="0" shift_y="0" shift_y_down="0" z_index="0" medium_width="0" mobile_width="0" width="1/1" uncode_shortcode_id="466166"][vc_button border_width="0" link="url:https%3A%2F%2Ffoldr.selectec.uk%2Fflinks%2FApp-Blaster%2Fbrowse|title:App%20Blaster" uncode_shortcode_id="638429"]App Blaster Download[/vc_button][/vc_column_inner][/vc_row_inner][/vc_column][vc_column column_width_percent="100" position_vertical="justify" align_horizontal="align_center" gutter_size="3" override_padding="yes" column_padding="2" back_color="color-982498" overlay_alpha="50" radius="sm" shadow="sm" shift_x="0" shift_y="0" shift_y_down="0" z_index="0" medium_width="0" mobile_width="0" width="1/4" uncode_shortcode_id="449781" back_color_type="uncode-palette"][vc_single_image media="118006" media_width_use_pixel="yes" alignment="center" uncode_shortcode_id="132908" media_width_pixel="150"][vc_column_text uncode_shortcode_id="123743"]
<p style="text-align: center;">From the outset Selectec have designed and supported our resellers by creating bespoke gateways to link into PaperCut.  To see and demo these gateways, please click the link below.</p>
[/vc_column_text][vc_row_inner][vc_column_inner column_width_percent="100" position_vertical="bottom" align_horizontal="align_center" gutter_size="3" overlay_alpha="50" shift_x="0" shift_y="0" shift_y_down="0" z_index="0" medium_width="0" mobile_width="0" width="1/1" uncode_shortcode_id="138989"][vc_button border_width="0" uncode_shortcode_id="200682" link="url:https%3A%2F%2Fstaging.selectec.com%2Fgateways|title:Selectec%20Gateways"]Selectec Gateways[/vc_button][/vc_column_inner][/vc_row_inner][/vc_column][vc_column column_width_percent="100" position_vertical="justify" align_horizontal="align_center" gutter_size="3" override_padding="yes" column_padding="2" back_color="color-982498" overlay_alpha="50" radius="sm" shadow="sm" shift_x="0" shift_y="0" shift_y_down="0" z_index="0" medium_width="0" mobile_width="0" width="1/4" uncode_shortcode_id="194028" back_color_type="uncode-palette"][vc_single_image media="118006" media_width_use_pixel="yes" alignment="center" uncode_shortcode_id="132908" media_width_pixel="150"][vc_column_text uncode_shortcode_id="169282"]The PaperCut Hive and Pocket Compatibility Tool (also known as the pc-compatibility-tool) is a standalone utility designed to verify network requirements and troubleshoot connectivity issues.[/vc_column_text][vc_row_inner][vc_column_inner column_width_percent="100" position_vertical="bottom" align_horizontal="align_center" gutter_size="3" overlay_alpha="50" shift_x="0" shift_y="0" shift_y_down="0" z_index="0" medium_width="0" mobile_width="0" width="1/1" uncode_shortcode_id="742830"][vc_button border_width="0" uncode_shortcode_id="118708" link="url:https%3A%2F%2Fscript.google.com%2Fa%2Fmacros%2Fselectec.com%2Fs%2FAKfycbzX2Y_zUCUT0xbgRHtcaNpw1ibzYDR3MT01V2Zz4uN_Zm1yZLLuC6seh2aJOm2EZ82G8Q%2Fexec|title:Hive%20%26%20Pocket%20Tool"]Hive &amp; Pocket Tool[/vc_button][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]