When something goes wrong with an MFD, information about the problem comes directly from the device and not the user. This allows a service technician to gather accurate data instead of relying on second-hand information over the phone. Moreover, the device reports the error condition in real-time, often letting the tech arrive on site before the customer is aware there’s a problem - this makes you look good!

As well as making a good impression, you become more efficient by eliminating unnecessary visits and their associated costs and by reducing device downtime and the frustrations caused. All of this helps improve relationships and that, we are sure you agree, is key.

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