{"_widget":{"name":"grid-stack","data":{"width":"2-5","align":"left","breakpoint":"l","alternate":true,"gutter":false,"gutter_vertical":"collapse","divider":false,"panel":true,"content_align":true,"animation_media":"fade","animation_content":"fade","media":true,"image_width":"auto","image_height":"auto","media_border":"none","media_overlay":"none","overlay_animation":"fade","media_animation":"scale-up","title":true,"content":true,"social_buttons":false,"title_size":"h2","text_align":"left","link":true,"link_style":"primary-large","link_text":"Read more","badge":true,"badge_style":"badge","badge_position":"panel","link_target":true,"class":""}},"items":[{"title":"Download and Read...","media":"","width":738,"height":467,"options":{"media":{"width":666,"height":387,"type":"image"}},"content":"<p>Download the latest version from the reseller portal.<\/p>\n<p>https:\/\/www.papercut.com\/kb\/Main\/KnownIssues<\/p>\n<p>https:\/\/www.papercut.com\/kb\/Main\/KnownIssuesMF<\/p>\n<p>https:\/\/www.papercut.com\/kb\/Category\/PaperCutMF<\/p>","link":""},{"media":"","content":"<p>\u00a0<\/p>\n<p>By default, print jobs on Windows Server are not logged in the Windows Event Viewer, but can be extremely helpful when trying to troubleshoot issues that rely on tracing a job from the start to finish of it\u2019s print trip! It can also be useful to assist with troubleshooting printing\/driver related problems.<\/p>\n<p>Windows 2012<br \/>To enable this option go to: Start \u2192 Server Manager \u2192 Tools \u2192 Event Viewer.<\/p>\n<p>From here, you will want to expand Applications and Service Logs, then go to Microsoft \u2192 Windows \u2192 Print Service \u2192 Operational. Then, right click and select Enable log<\/p>","title":"Event viewer Enable","options":{"media":{"width":531,"height":399,"type":"image"}},"link":""},{"media":"","options":{"media":{"width":448,"height":257,"type":"image"}},"content":"<p>More than likely you are using find-me printing with a virtual queue. If so select the correct driver for the devices you are using and be sure to use a Nul port when setting up the print queue.<\/p>\n<p>We use Nul? For two reasons.<\/p>\n<ol>\n<li>It does not return any error messages. If you use the IP of a real device and if that device has an error (paper jam etc) then the virtual queue will also display that message and cause confusion to users. It won't stop them printing but it will look like the system has an error.<\/li>\n<li>If for any reason the PaperCut Print Provider service is stopped then new print jobs will no longer be paused and simply print out. Printing will act as if PaperCut is not installed if that happens the Virtual Queue acts just like a normal print queue and will process the print job and attempt to print it. You probably don't want those jobs to come out so if the port is set to Nul the jobs will just be deleted.<\/li>\n<\/ol>","title":"Setting Up a Windows Nul Port","link":"https:\/\/www.papercut.com\/kb\/Main\/SetupNulPortOnWindows\/"},{"media":"","content":"<p>When printing to a Windows Server 2012 print queue, only users with administrator permissions on the print queue (full system administrator or delegated print administrator, see Assign Delegated Print Administrator and Printer Permission Settings in Windows Server 2012) will see readable document names when viewing the print queue. Users can still view the queue from their client computer and will see their own document name in full, but for other user\u2019s print jobs they will see Print Document for the document name.<\/p>\n<p>Additionally, in most cases in the event log on the server, the document name will also appear as Print Document. However, in some job failure cases, the document name will be listed in the failure event.<\/p>","title":"Did you know...","options":{"media":{"width":295,"height":334,"type":"image"}},"link":""},{"media":"wp-content\/uploads\/2017\/06\/contact_us_orange.png","options":{"media":{"width":640,"height":320,"type":"image"}},"content":"<p>If you would like training or simply have some questions about PaperCut MF then\u00a0<a href=\"https:\/\/staging.selectec.com\/contact\/\">get in touch<\/a>\u00a0with your Account Manager.<\/p>\n<div class=\"well well-lg\">\n<h3>Get in touch today |\u00a0<a href=\"mailto:sales@selectec.com\">sales@selectec.com<\/a><\/h3>\n<\/div>","title":"Find Out More"}],"random":0,"parse_shortcodes":1,"_fields":[]}