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<p>Whats ROI got to do with it? Why complexity and compromise is sometimes the best choice and how to be better.As document management software distributors we are well versed in the process of cost justification from the reduction of ‘soft costs’. The labour time and energy to complete admin tasks, or the additional costs of longer payment times etc. An endless list of business elements that carry costs that can be removed with well implemented software solutions.And yet we still hear on a regular basis how organisations prefer to stay with these complex processes or convoluted systems. Even when the potential user acknowledges the benefits of the solution they all to often still cannot make the leap to new methods and software purchases.Why is this? What is it that makes it so very difficult for business owners or managers to make the step to process automation or improvement?As with any commercial activity we must consider the wider market. Understand where the markets money is going and why.For example if we consider the dramatic shift to SaaS software models and cloud offerings from the truly global names we will see that our local SME’s have no real choice but to move their hard earned cash into subscription payments for IT infrastructure and services. Very often this wasn’t a pure choice but a need to address how the vendors have decided to offer their products.The problem is that when an MD sees a monthly invoice for user services that includes storage and sharing tools they have a much tougher time justifying further purchases for alternative storage and sharing tools. Of course an element of these costs have always been there. Server and workstation licenses aren’t new after all, but they were one off, not remembered, not actively marketed costs.In truth we all know that using the tools offered by a global name is tricky at best, and if you’re trying to communicate outside your own users (or worse with people who favour an a different global name...) life can get pretty sticky. But the fact is it’s not impossible and like it or not you’re paying for it.We also forget the tasks that these users deliver outside of the business process rodeo. It may take our designated user 3 hours a day to do something we can automate into a 3 minute task but that still means they are doing other stuff for 5 hours.Often these 5 hours contain other tasks that can be answered with our software products but then we’re back to point one and already handing some hard earned to Uncle Bill for its delivery.Sometimes, like it or not (especially where there is a board to answer to) a whizzy all encompassing solution is by its very design rendering costs and resources redundant that cannot be removed easily from the balance sheet.It’s these exact conditions where a business will opt for complex and time consuming as the most logical use of the cash.Like it or not the market is ‘giving’ users the building blocks to create powerful processes and repositories. The issue isn’t the available infrastructure but the complexity of use and the ability to communicate with the wider world safely.How to answer these business conundrums? Tread the fine line between between rendering unavoidable investments useless and leaving businesses with processes that are at best inefficient, at worst non compliant and error prone?Augment rather than remove. Using Tools such as&nbsp;<a target="_blank" href="http://foldr.io/" rel="noreferrer noopener">Foldr.io</a>&nbsp;to better enable user interaction with cloud services and safer file and document sharing we can finally shave those awkward edges from the Global offerings. Wrap a bit of clever search and process to it and now we’re building real value into all that infrastructure businesses have like it or not.<a href="https://selectec.slack.com/archives/DDL1CRKGC/p1563798041000200">13:20</a>Rather than ignore all that secure, backed up, software version controlled storage why not feed it via an advanced capture tool, such as Global Capture from&nbsp;<a target="_blank" href="http://square-9.com/" rel="noreferrer noopener">Square-9.com</a>. A tool that ensures things land in the right place with the correct credentials, even keeping audit-able trails for all that newly refined process.Tools such as&nbsp;<a target="_blank" href="http://foldr.io/" rel="noreferrer noopener">Foldr.io</a>&nbsp;and&nbsp;<a target="_blank" href="http://square-9.com/" rel="noreferrer noopener">Square-9.com</a>&nbsp;finally enable organisations to crack along with the type of automation they though global subscriptions would deliver. To finally drive digital transformation without the constant cost of complexity and contractors. They are like the mortar for Microsoft or Google’s building blocks.</p>
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