Hardware Orders:

Delivery:

1.1 – The Products will be delivered to the address given when your order is placed.

1.2 – Any dates quoted for delivery are approximate only, the time of delivery is an estimate only. Selectec is not liable for any delay in delivery times for Products that is caused by failure to provide us with adequate delivery instructions or any other instructions that are relevant to the supply of the Products or make the Delivery Location available to us.

1.3 – Customers are responsible for checking the condition of items signed for at the agreed Delivery address. Selectec accept no responsibility for any damage to or loss of the Products after the items have been signed for. Customers must check the Products upon delivery, as you will be asked to sign for the Products confirming receipt in good condition. If the Products do not appear to be in good condition, then please refuse the delivery. If you are unable to check the contents of your delivery at the point of delivery, then please sign for the parcel as “unchecked”. Failure to do so may affect any warranty or other claims that you make thereafter.

1.4 – The quantity of any consignment of Products as recorded by us upon despatch shall be conclusive evidence of the quantity received by you on delivery unless you can provide conclusive evidence proving the contrary.

1.5 – Selectec is not liable for any non-delivery of Products (even if caused by our negligence) unless you give written notice to us of the non-delivery within 2 working days of the date when the Products would in the ordinary course of events have been received. Risk in the Products shall pass to you in accordance with condition 1.3.

Warranty and Returns:

2.1 – Selectec is not the manufacturer of the Products, therefore we will endeavour to transfer to you the benefit of any warranty or guarantee given to us in relation to the Products.

2.2 – Please note that any Products returned to us which you claim to be defective will be checked and verified by our technicians. Any returned Products that are not found to be defective will be returned to you and we may charge you for the returned transport costs via your original payment method or hold the Products until full payment has been received by us for the return transport costs.

2.3 – Any Products that you return to us are returned at your own risk, therefore you should take reasonable care that any Products to be returned are fully insured, correctly addressed and adequately packed.

2.4 – Where we agree to accept unwanted Products back from you we reserve the right to charge you a re-stocking fee of the higher of 20% of the Product sales price or the sum of £20 which you agree to pay upon re-stocking. Any such returned Products must be unopened and in a fully resalable condition. If they are not or you have not paid the re-stocking fee we may refuse to accept the Products back. You have 5 working days in which to return unwanted Products.

2.5 – For products that do not meet the above criteria we reserve the right to re-package these, they will go through a full test before being accepted back and we reserve the right to charge up to 40% of the product cost for this.

2.6 – Any products that are deemed to be returned as faulty and have not been recorded as DOA will be returned to customers at your cost.

Specific software information:

PaperCut Orders:

Ordering:

3.1 – PaperCut will be unable to process orders in the future unless the following information is provided:

• Customer organisation name
• Primary contact name
• Primary contact email
• City
• Postcode
• Website address

Cancelling an order (From the date of receiving/ordering the license file/entitlement/license code):

4.1 – A cancellation made up to and including 30 days from the license file issue date will be processed at the full original value, less a 5% fee if the invoice was paid in full on a credit card.

4.2 – A cancellation made from 31 days up to and including 90 Days from the license file issue date will be processed at the full original value, less an administration fee equivalent to £100.

4.3 – A cancellation made after 91 days can be only be negotiated under specific circumstances and will be assessed on an individual basis.

The issuing of Credit Notes:

5.1 – A credit note will be issued subject to the fees listed in 2.4/2.5/4.2/4.3 only when the Invoice has been paid in full.

If you have any questions, please contact us.