Selectec Remote Support

Windows Install

To install the client the user must have the permissions to run the software.  By default nothing needs to be installed.

When the software is run, an ID and password will be displayed in the application.  Please give this to our support team to allow then to connect to your server / workstation.  Once we have finished the remote session you can just delete the application.

For the “requested by support” client we would just need the ID to connect.  This client needs to be installed and is used to give us the correct permissions to complete a remote install.  Only install this client if requested to do so.

** Please remember to uninstall this client when the install is complete **

Apple Silicon Mac – Install

After installing the software by dragging the selectec client into the Applications folder.   You will also need to enable some options.

• Open System Settings > Privacy and Security > Screen & System Audio Recording and make sure this is enabled for the selectec-client
• Open System Settings > Privacy and Security > Accessibilty  and make sure this is enabled for the selectec-client

** Please remember to uninstall this client when the install is complete **

Linux Distro’s

Please see below instructions to install for the various “flavours” of Linux (installers are above).

Debian Derivatives 

# please ignore the wrong disk usage report
sudo apt install -fy ./<app-name>.deb

Red Hat Derivatives

sudo yum localinstall ./<app-name>.rpm

Arch Linux/Manjaro

sudo pacman -U ./<app-name>.pkg.tar.zst

openSUSE (≥ Leap 15.0) 

sudo zypper install --allow-unsigned-rpm ./<app-name>-suse.rpm

Nix / NixOS (≥ 22.05)

Temporary enter a shell with rustdesk ready to run:

nix shell nixpkgs#rustdesk

Install in the current user profile:

nix profile install nixpkgs#rustdesk

In order to install system-wide in NixOS run nixos-rebuild switch --flake /etc/nixos after editing configuration.nix:

  environment.systemPackages = with pkgs; [
    ...
    rustdesk
  ];