To make this site simpler, we sometimes place small data files on your computer. These are known as cookies. Most websites do this too.

They improve things by:

• Remembering settings, so you don’t have to keep re-entering them whenever you visit a new page.
• Remembering information you’ve given (eg your postcode) so you don’t need to keep entering it.
• Measuring how you use the website so we can make sure it meets your needs.

Some of our cookies aren’t used to identify you personally. They’re just here to make the site work better for you. Indeed, you can manage and/or delete these small files as you wish.

To learn more about cookies and how to manage them, visit AboutCookies.org. Or please read on to find out more about how and where we use cookies.

What information do we collect? 

We process information that you provide to us by filling in forms on our Website, such as when you register to receive information such as a newsletter or contact us via the contact us page. If you ask to be added to the newsletter we are happy to do this (or remove you if needed). If you contact us via a form on our website this will generate an email with the information you provided. The email is sent to our ticketing system and then, if any action is required, such as a reply, we reply…that is as far as it goes.

Your information is not sold to a 3rd party to be abused, our forms require the minimum amount of information possible to have a polite and helpful conversation, we can happily get by with just your email address. If you want us to pick up the phone and give you a call, we will need the telephone number as well. A phone number can sometimes make life easier and resolve your inquiry more quickly than an email chain would. 

We also list various email addresses on our website. These are typically generic addresses such as support or our sales email addresses, and each has their own purpose. If you send an email to us we treat it how we would want our own emails treated. It is stored in a secure manner inside our ticketing system.

When both parties are happy we close the ticket down.  

Use of cookies..

The good people at ICO make it very clear about what we, as Website owners need to tell you about cookies. 

We must tell you if we set cookies.

We can confirm we do generate cookies when you visit our Website if you accept our cookie policy pop up. If you accept, we create some cookies for our website theme analytics and we also have cookies if you plan to use our online payment page (more than likely this does not apply to you). 

We also need to clearly explain to you what the cookies do and why. 

Our website cookies helps us record what pages you visit, and how you found our website. We do this to make sure our site navigation is optimal and that people are finding us ok. Again, all this information is anonymous. 

Our “Stripe” cookies are used for our online payment page and are only created if you visit the /pay page and make a payment (thank you!), Stripe will use cookies to record the payment session to help with the payment process.

Our Google YouTube cookies help Google suggest new videos depending on what content you have previously visited, they note how much bandwidth you have available, and which player inerface you get, factored by your current bandwidth results .  This isn’t something we hold, but it’s common accross Google content.  Their privacy policy can be viewed here.

We also use HubSpot, HubSpot helps us with our marketing and to do this each page has some special code.
HubsSpot cookies are generated when coming to our website (assuming you consent to them). The tracking code sets a number of tracking cookies when a visitor lands on our site. HubSpot is used so we can better serve our partners.

ICO also state we must also get your consent to create cookies

Consent can be implied but must be knowingly given. You may have noticed when you first went to our website there was a notice about cookies and you confirm if you are ok with them being created (you will see this on most websites). If you confirm we make cookies, if you do not accept, we do not. 

Cookies used on our websites  

As we mentioned earlier we measure website usage using HubSpot, website analytics and for online payments, we use the Stripe payment services.  All our cookies can be viewed on our privacy page.  This page will be updated if and when these cookies change.

Information on how Hubspot handles cookies and what cookies they set is available here. This page is maintained by HubSpot and is updated on a regular basis.